Big Apple Buddy Reviews 

693
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and the seamless package tracking process provided for international shipments from the United States. People frequently note that items arrive well-packaged, exactly as requested, and in pristine condition across various global destinations. Buyers often emphasize that the concierge service makes purchasing hard-to-find goods abroad remarkably smooth and professional. Some reviewers were not happy with unexpected duty taxes and wanted clearer transparency regarding extra fees before purchasing items. A few customers also mentioned that handling returns or dealing with product quality issues during international shipping could occasionally be challenging.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, reliable, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that international... See more

Product

Reviewers mention positive satisfaction with the product and overall ordering experience. Consumers... See more

Order

Users describe positive interactions with order, highlighting fast international shipping and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a galaxy XR headset from Big Apple Daddy last week. Ordered on the Thursday, imported over the weekend and delivered on the Monday. Fantastic service and they kept me informed off exactly where... See more

Rated 4 out of 5 stars

I made a purchase there on behalf of a German public institution. That meant we had to meet a lot of requirements and follow specific guidelines. Making initial contact (in order to comply with thes... See more

Rated 5 out of 5 stars

Excellent experience. I ordered a Coach Erin Shoulder Bag through Big Apple Buddy. Everything went very smoothly. They were very responsive to my request because the bag was not available on their... See more

Rated 5 out of 5 stars

Great shopping and delivery to Ireland. Thanks to Phillis and her team my purchases arrived today well packaged and very quickly. Sale price reduction covered the cost of shipping and taxes into Irela... See more


4.5

Excellent

TrustScore 4.5 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(693)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It worked!

It actually worked, arrived early, and they were very careful to follow up and ensure the product arrived alright.

9 May 2022
Unprompted review
Rated 5 out of 5 stars

Great quality of service !

First purchase and I highly appreciated the commitment of BAB. Excellent order tracking and communication !
Product received quicker than expected (lapot Asus Rog Flow 13).
Deserves your attention !

7 May 2022
Unprompted review
Rated 5 out of 5 stars

Big Apple Buddy is awesome

Big Apple Buddy is awesome. They were able to source an A/V component for me that was sold out and on backorder everywhere. They shipped it to Canada no problem too! Could not be happier!

18 April 2022
Unprompted review
Rated 5 out of 5 stars

Made the Impossible Happen

I found a bag I really liked online but was unable to order in Canada. Thankfully I fund Big Apple Buddy who was able to make the purchase possible & delivery in a very short period of time to my home in Canada.
Greatly appreciated. Marlene

17 April 2022
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience.
It was a really smooth shopping experience. Everything turned out to be simple and easy. The Nanit Pro arrived safe in Tokyo. Super fast too. I Recommend it.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Had a great first experience

Had a great first experience, items arrived in less than a week with no other issues after ordering. Staff correspondence great and check everything is ok during and after.

25 March 2022
Unprompted review
Rated 5 out of 5 stars

I have ordered a Nanit camera via Big…

I have ordered a Nanit camera via Big Apple Buddy and even though I live in Moldova, the delivery was super fast. I had a little issue with the camera and contacted the Big Apple Buddy, they sent a replacement part and again it arrived within a few days with a replacement invoice so customs was no problem, which was a huge relief. I want to say big thanks to the company for being so understanding and loyal to the customer.
In regards to the camera, I have 3 babies and used different cameras on each, so this was my 3rd camera and the most expensive one, which made me a little hesitant when buying, but it is totally worth it. In my other rooms I have a white noise machine, a lamp, and a thermometer to show Temp and Humidity, whilst in the room where the Nanit is I dont have any other gadgets because it has an incorporated white noise, shows the temp and humidity and you can set a notification if it goes outside ur wanted measures and a feature i love probably most: a light, which is super useful at night (when i used the breastfeed during night) but also when waking up at morning or naps coz he already knows if the lights goes on, im coming to pick him up and he always smiles at it :))
the nanit laso has a breathing belt, but i never got the chance to use it, and also with the 3rd baby i was more calm, but im sure for the first baby i would have loved it coz i remember always checking if the baby is breathing at night :)
i can totally recommend the product as well as the company! Im very tempted to buy 2 more cameras for my other kids, but need to do some more convincing on my husband :)

12 March 2022
Unprompted review
Rated 5 out of 5 stars

My experience has been great

My experience has been great. First time shopper with Big Apple and I will most certainly recommend the site. I purchased a tactical sport watch that arrived in perfect condition and relatively fast.

Thank you to the Big Apple Team

25 February 2022
Unprompted review
Rated 5 out of 5 stars

Good service - from saudi arabia

I bought a Jaybird Headphones from the website from Saudi Arabia, it arrived relatively fast and the cost was cheaper than any other available source out there - Great service and they appear to know what they are doing.

24 February 2022
Unprompted review
Rated 5 out of 5 stars

What a fantastic service

What a fantastic company.
The make complexity seems easy, always go the extra mile for their customers.
I have been delighted with my experience and cannot recommend them enough!

21 January 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

The buying experience is great, there is even a thank you letter with superb penmanship included together with the items you've purchased, keep it up.

21 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I used BAB for my latest purchase and the process was seamless throughout so easy they kept me informed throughout the process making it super clear and even delivered ahead of time. I will definitely use them again.
Thank you

20 January 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look