Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now star... See more
Company replied
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See what reviewers are saying
I was with Big Fish Group for several years and Donna Lloyd was my allocated worker and she was always amazing. Quick to respond and helped me with anything I needed. Thank you Donna!
I have worked with BigFish since April 2025 on an umbrella contract. I have been paid on time every week and expenses paid. The staff are always prompt with responses when I need something via email o... See more
Company replied
Ben is the best customer service person I have ever dealt with in the past. He’s such a nice guy professionally, excellent in explaining things to your understanding, he’s such a genus in his job. I... See more
Company replied
Company details
Written by the company
Big Fish Group - an authentic, dedicated & compliant payroll company that you can trust. Big Fish Group Limited provides umbrella PAYE payroll, CIS and accountancy support services for contractors and UK recruitment agencies. We are a well-established and credible umbrella company that challenges the traditional stereotype of what an umbrella company does. We go about our business with a smile on our faces and a genuine passion for what we do. A female owned business who together have over 28 combined years of experience in the sector. We understand that credibility, reliability and compliance are the critical elements that contractors, agencies, and end clients need from an umbrella company. We’re a friendly yet straight-talking business committed to providing the services our contractors and agency partners need. We appreciate the things that matter to our customers, and we’ll do whatever we can to ensure we deliver. No matter what day or time it is. We live life to the full and work with a spring in our step and a glint in our eye, but we’ll never compromise on quality or compliance. Contractors can rest assured that our contractor payroll services ensure they get paid correctly and on time. Our agency partners can trust us to provide their contractors with unrivalled customer service and support, especially out of hours/ over the weekend. Our accreditation with Professional Passport means that we are independently audited each year to ensure our processes and systems comply with UK tax law and associated legislation. Our contractors and recruitment agency partners can rest assured that your welfare and reputation will always be our priority.
Contact info
Frodsham Business Centre, Bridge Lane, WA6 7FZ, Frodsham, United Kingdom
- 01925 989800
- cs@bigfishgroup.co.uk
- www.bigfishgroup.co.uk
4.7
Excellent
416 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Really helpful all the way through
I was with Big Fish Group for several years and Donna Lloyd was my allocated worker and she was always amazing. Quick to respond and helped me with anything I needed. Thank you Donna!
27 July 2026
Unprompted review
A dependable and highly responsive…
A dependable and highly responsive agency, they consistently demonstrate a strong commitment to handling payments efficiently and without delay. Their proactive approach ensures that any queries or issues are addressed quickly, with clear communication and a solutions-focused mindset. Their reliability and willingness to act promptly instills trust, particularly when it comes to keeping processes smooth and on track.
13 April 2026
Unprompted review
Reply from Big Fish Group
Thank you for your kind words! We’re really glad to hear you had a positive experience with us. Your feedback means a lot and motivates our team to keep delivering the best service possible. If there’s ever anything more we can do for you, don’t hesitate to reach out.
Hassle free service
Always paid on time. Hassle free service. Can recommend.
1 April 2026
Unprompted review
Reply from Big Fish Group
Thank you so much for your kind review! We really appreciate you taking the time to share your experience.
Was with BigFish for 3 years and I…
Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now started working with few umbrellas on an approved list due to change in legislation, which I am not happy about! If you can chose BigFish as your umbrella, definitely do so
1 April 2026
Unprompted review
Reply from Big Fish Group
We’re delighted to hear you had a positive experience with us — thank you for the lovely feedback!
I have been with Bigfish for 5 years
I have been with Bigfish for 5 years. They are really helpful and responsive and always willing to help. I have been paid mostly on time and also I took my pension through them which is great. I have valued their honesty and support. Only moving as have to move due to changes in requirements.
12 March 2026
Unprompted review
Reply from Big Fish Group
Thank you so much for your kind review! We really appreciate you taking the time to share your experience.
Reply from Big Fish Group
We’re delighted to hear you had a positive experience with us — thank you for the lovely feedback!
Really good Umbrella company
Really good Umbrella company. They set up my payroll account quickly, set up a pension account and holiday pay saving scheme. All my emails were quickly responded to. Very helpful customer service staff. Would recommend.
9 March 2026
Unprompted review
Reply from Big Fish Group
Thanks for the great review! It means a lot to our team.
Good people working hard to offer a…
Good people working hard to offer a good service.
5 March 2026
Unprompted review
Reply from Big Fish Group
Thank you for the wonderful feedback! We’re always happy to help.
Good communication
Good communication, friendly, helpful service provided.
26 February 2026
Unprompted review
Reply from Big Fish Group
We truly appreciate your feedback! Thank you for taking the time to share your experience.
Big Fish does everything one needs
Big Fish does everything one needs - payments made on time, very quick response to any queries which are resolved promptly. I would thoroughly recommend Big Fish.
9 February 2026
Unprompted review
Reply from Big Fish Group
Thank you for your kind words, it means a lot to the team!
From a client point of view
From a client point of view, excellent to deal with, prompt, efficient, knowledgeable and a friendly team. Pleased they are part of our PSL in terms of payroll companies we use.
The service they offer the candidates, is second to none. Available out of hours which is a huge plus.
5 February 2026
Unprompted review
Reply from Big Fish Group
Thank you for your kind words, it means a lot to the team!
Always quick to pick ip the phone
Always quick to pick ip the phone, and questions/ problem are always resolved.
15 January 2026
Unprompted review
Reply from Big Fish Group
Thanks for your kind feedback! We’re really glad you had a great experience and appreciate you taking the time to share it.
Very professional and punctual.
Very professional and punctual.
I spoke to Becky, very good at her job, every question i asked she was able to answer.
Absolutely Brilliant.
8 January 2026
Unprompted review
Reply from Big Fish Group
e’re delighted to hear you’re happy with our service. Thanks again for choosing us!
Everything went so smoothly and…
Everything went so smoothly and efficiently
Thanks to Jennie.
20 November 2025
Unprompted review
Reply from Big Fish Group
Thank you for taking the time to leave such a positive review. We truly appreciate your support.
So helpful and well spoken jennie was…
So helpful and well spoken jennie was brilliant
26 November 2025
Unprompted review
Reply from Big Fish Group
Thank you so much for your lovely review! We’re really pleased to hear you had a great experience.
Reply from Big Fish Group
Thank you so much for your review! We're really glad you had a great experience.
Jennie was amazing
Jennie was amazing. Quick and provided support whenever needed
18 November 2025
Unprompted review
Reply from Big Fish Group
We appreciate you taking the time to leave feedback — thank you!
Jenni is fantastic on the phone to deal…
Jenni is fantastic on the phone to deal with no issues or anything really helpful professional
17 November 2025
Unprompted review
Reply from Big Fish Group
Thanks for the lovely review! We're always here if you need anything.
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