Big Motoring World - Cannock Reviews 

would not use, was disappointed, i had family buys car from them. was told my car had lost £2000 in value within a month and that was due to the market of the make had fallen, when nothing had changed not even the millage. the only good thing i can say, the sales rep i had was very good.

Great choice of cars. Fast, professional service! Overall could not fault the process from start to finish. Would definitely recommend.

Anyone looking for a new motor should visit big motoring world cannock. The place is amazing & very professional. Staff were very welcoming & seen me straight away even though I was an hour early. I dread the day when I'm buying a car, but this was smooth from start to finish. Would definitely recommend anyone to visit them next time they are looking to buy

We visited on a very busy day. Immediately we were welcomed and able to discuss what we wanted. Unfortunately the car we came to look at had been sold. We were invited to look around. The cars were mostly sorted by Brand, so it was easy for us. They were all locked, but as we were told that any car of interest could be unlocked, that did not matter. The Staff were friendly and helpful throughout. We did not find a car this time but will visit again

was a pleasure to deal with would highly recommend

They all have been very professional and polite, they explained everything, I didn't have to ask, all the informations were very helpful. The other thing is, before I bought the car, I have done my research and this company had the best prices!
I would recommend it 100%.

AVOID!!!!!!

Paid a deposit… Rang to see if car arrived at garage closer to home which was promised and 2pm pick up appointment was given. To be told it had been cancelled with no one ringing to inform me. When trying to find out what happened let’s just say I spoke to multiple people in head office with absolutely appalling customer service skills. Please don’t waste your time with this company.

After sales is an absolute joke promise the world the day ypu buy but when it comes to repair. No communication its ridiculous. Left in limbo my car has been stuck at garage for 3 days. Lost 2 days work and why because assurant delined it x never ever again will i use this shit show company

Left waiting far too long, and a few customers were getting agitated waiting to collect the vehicles.

The warranty was ridiculous, as we were told the 3-month warranty meant going to Kent... given the showroom is in the West Midlands, we didn't even bother registering the warranty.

Good display of cars, but the service has put me off, struggling to explain how bad it was....

I purchased a car from Big Motoring World four weeks ago and have faced continuous issues since the dashboard warning light appeared the day after I bought it. The “Big Assist” service has been anything but helpful.
Despite being told I could use any VAT‑registered garage, several refused to deal with the warranty company. I ended up making five visits to three different garages, receiving wildly inconsistent diagnoses — including one garage (booked by the warranty company) claiming I needed a brand‑new EV battery, which is now being reported for poor conduct.
After repeated calls with both the warranty provider and Big Motoring World, and only after I raised the possibility of returning the vehicle within my 30‑day statutory rights, I was told they were entitled to a full inspection — yet they asked me to arrange it myself, with only two days left in the return window.
The manufacturer was the only party willing to carry out a full diagnostic report, and the earliest appointment available is 21 July, just three weeks before the warranty expires. During that call, I was also informed of a manufacturer recall on the vehicle — something Big Motoring World failed to disclose at the point of sale.
Customer service throughout has been extremely poor. Not once has anyone returned a call, despite multiple requests.
Based on my experience, once the sale is complete, Big Motoring World shows little interest in supporting customers. I would strongly advise others to avoid this company.

Right from start Immar was very helpful answered all our questions. Explained where to find the models of the cars we wanted to look at. Was very patient with us when the car we chose was the furthest away that it could be and blocked in by 3 others. He was very helpful with the paperwork and explained all the extras fully but did not exert pressure. All the other staff were pleasant and friendly. We would recommend Cannock branch to everyone looking to change a vehicle plenty of choice and good quality. We have driven away exceedingly happy with our new car.

Positive experience with Cannock Big Motoring from the start to finish.
I cannot say enough, excellent customer service to all staff especial to ( Ziarab & Anees ).
Thank you for your hard work;

Regards
Tarek La

Jake was incredibly helpful and made me feel completely at ease when buying my second car. He took the time to answer all of my questions and gave me honest, helpful advice throughout the process. His friendly and professional approach made the experience stress-free and enjoyable. I would highly recommend. Thank you for all your help!

After looking over an Audi A4 Avant and going for a test drive we were eager to complete the purchase. We had previously informed the company that we would be cash buyers and had no interest in their finance arrangements. We were subjected to the worst browbeating of our lives by a sales agent who was absolutely insistent on selling us add ons which we had no interest in buying and eventually had to leave without buying the car, A shame, but it seems that the advertised price is just a loss leader to pressure sell unwanted add ons.

Excellent service from Big Motoring World. The process was quick and professional, with clear explanations throughout. Great selection of quality vehicles and a smooth buying experience. Highly recommended.

I’ve recently purchased a vehicle from the Cannock branch, Peugeot e2008 on 9th May. Buying the vehicle was an easy task, they didn’t mess about at all. However, the after care has not been satisfactory. When driving the vehicle home I noticed the tracking was slightly pulling to the right, so I immediately informed the dealership that day. I was then told to send it to an RAC approved garage who would fix this under the warranty. This was not the case, tracking is not covered and I was charged £78 for the use of a diagnostic tool. I have then complained to the dealership about this, and they have since agreed to pay the £78 back, and also said they would arrange to have the vehicle taken to one of their internal garages to be fixed. I am currently waiting for the £78 clear in my bank account which could take 14 days and I am yet to receive a call back from the garage to arrange for my car to be fixed, it’s been over a week since they agreed to this and I have emailed twice for an update with no reply.
I don’t think I have asked for much, fixing a small tracking issue for a garage is not a big issue, my concern is the longer I leave the tracking the more likely I will need to replace the tyres. This should not be on me. Also to add, they have had no trouble taking the first monthly instalment for the car. Here are my reference numbers given to me from the help desk - 733164 - 748334 - 753093.

I can see the reply from big motoring world. I do appreciate you are reimbursing the £78. However, I did report the issue the day I bought the vehicle, none of the onus is on me to provide any paperwork, diagnostic documentation or quotes for the repair of the tracking issue, the garage didn’t provide these to me. Also, when I was told the dealership would organise this repair I was not advised to provide any paperwork at the time. This is a simple fix for the garage.

Staff were friendly, helpful, knowledgeable and professional.

Brilliant experience, staff very attentive and helpful. Would highly recommend to anyone who wants a car without any hassle.

Awful. Would give 0 stars if I could. Me & my partner visited here after seeing a car we liked online. Told the staff we were interested so we sat down and they were pushing there finance on us (even though we told them we we're cash buyers) and then they tried pushing there extended warranty on us I think it was 3 years for £2,000 which i declined and at that moment the 'advisor' stood up and walked off! Got no commission from the sale or extended warranty so he wasn't interested. How disgusting to behave like that. We have took our business to Nissan dealership directly. You should be ashamed. Your disgusting behaviour lost you the sale as we were ready to buy the car there and then and you got up and left us sat at the desk! If that's how you treat customers we wont be stepping foot in your stores ever again.

During purchase I noted last mot showed a n oil leak I asked to check and was assured it wasn’t a problem and that they found no leak on the 200 point inspection, outcome was that the leak was still there and was a very bad one it took me 2 weeks of constant calls to get someone to sort this and 4 advisers from big assist and 2 garage visits and my time and effort to fix,outcome be very cautious of what you buy warranty is not what it seems and no offer of any compensation as I had such poor experience,cannot rate this company