Big Motoring World - Enfield Reviews 

Quick and simple process of purchasing my car.

The staff were lovely and we were looked after as soon as we walked in.

Please do not purchase a car from the Enfield branch. I test drove the car that had a fault. The sales person said that they worked in Nissan previously and this was a fault that was common and easily rectified with the battery/reset. They said they put it through their system and the fault didn't show. Less than a week after purchasing the car the fault came up again. This is total misrepresentation of the fault as there is clearly an underlying issue. The car should not have been sold to me or anyone else with the engine management light and error code still there. I have been informed by several people that they more than likely wiped the code.

I asked to return the car as per the consumer rights act. They said even though they had tried to fix it before that they had the right at another attempt via a garage. I went to a garage of their choice and was told that even they couldn't fix the issue. I left the car at the dealership and have raised the concerns with trading standard.

This has caused me so much stress and anxiety and been a total waste of time and money. Please heed all the warning signs - sales people disengaged and miserable, error codes that are wiped, cars being sold not as described, unhappy customers coming for help and being distressed in the after sales section, no empathy or understanding from the customer service team on the phone, told they will follow up but then can't tell you when and will not comply with legislation in relation to the Consumers Right Act.

This is now with the finance company and trading standards due to the criminal act of misrepresentation.

I logged a complaint this morning regarding my car collection and asked customer service to ensure everything was sorted before the pickup. Instead of handling it, they called me back just to give me the branch contact number and told me to call them myself.
Brilliant customer service, honestly. Rather than forwarding the message to the relevant department, they expect the customer to do their job for them. Absolutely unbelievable.

We recently purchased a car from Big Motoring World Enfield.

On arrival for our appointment, we unfortunately waited for nearly an hour before being seen. This was disappointing, particularly as we had booked in advance.

However, once we met Muhammad, the experience improved significantly. Despite also looking after another couple, he was attentive, helpful and never made us feel rushed. He took the time to answer our questions, explained the available options without any pressure, and worked hard to secure the best possible deal on our part exchange. His customer service was excellent.

We returned the following day to complete the trade-in and collect the vehicle. The finance process was straightforward and stress-free. Shaz then looked after us during collection and was efficient, professional and personable throughout. Although the car was not ready at the agreed time, he kept us updated regularly and handled the situation very well.

The only area that fell short of expectations was the vehicle preparation. The GuardX treatment applied to the interior was still damp on the seats when we collected the car, and although the vehicle had clearly been washed and waxed, there were a few areas that still needed attention and cleaning afterwards.

Overall, Muhammad and Shaz both delivered 5-star customer service and are a credit to the business. The overall experience with Big Motoring World was very good, but the delays and vehicle preparation mean I would rate the dealership 4 stars rather than 5.

What i like about Big Motor world they are good happy people 😊 and I like how they look after you in the place that is good 👍.

The team was friendly and very supportive in helping choose the right car. Daniel t helped me choose the right car for me.
Outstanding customer service from dan.

Great sales experience.

Well done Ian!

Finance side took longer than expected, could have done with a little more communication.

Took sooooo long. Staff mostly cold and unfriendly. Not a pleasant experience at all.

Excellent care and support during the purchase. An ocean of cars to choose from. You will always find your match. Highly recommend to try them for sure before confirming pruchases.

Just want to say a huge thanks to Mert and Gulcan for helping me with my purchase of my new Hyundai Ioniq 5. From the moment I stepped through the door at your Enfield branch, I was greeted and taken through a very pleasant experience in purchasing the car. From selecting the car I wanted to view, to taking it for a test drive, and then completing the purchase and the handover, was all seamless. All the while trying to keep my 5 year old son entertained, but he was very happy and had a great rapport with them. Overall very happy with the service provided, and would definitely recommend Big Motoring World to anyone looking to purchase a new car.

I had a disappointing experience purchasing a car from this dealership. The sales process felt rushed, and important details were not clearly explained before I agreed to the purchase. I also experienced poor communication.
On may home the vehicle developed a serious fault while you were driving.
Multiple warning lights appeared shortly afterward.
The manufacturer's/dealer's after-sales team did not provide meaningful assistance. Now I have been told to go and look for a garage who are VAT registered
You've suffered a financial loss of about £4,000.

The vehicle and pricing information I received initially did not fully match what was presented later in the process, which caused frustration and confusion. Customer service after the sale was also lacking, and I did not feel that my concerns were taken seriously.

Based on my experience, I would not recommend this dealership to others and would encourage potential buyers to carefully review all paperwork and terms before making a decision.

Staff where helpful and friendly. Overall had a great experience thank you agian Jay.

I bought the car back in March VW Mk8 GTE from London branch After taking the car home After 2 weeks I found out The suspension is making bad noise and Apple car play is cut off automatically and turn on all light on dash I contact the insurance company which they insured with me I talk to them about this issue they said we don’t cover this but when I took the car the agent he said you have to pay 50£ per month it’s all covered He totally lied about this and later found out rust chips on hood Be careful

Great customer service, bought my first car as a new driver and everything was explained very well and any questions i had were answered perfectly. would definitely recommend

I recently purchased a car from Big Motoring World and overall had a positive experience. The selection of vehicles was impressive, with plenty of options available to suit different budgets and preferences.

The sales team was friendly, professional, and helpful throughout the process. They answered my questions clearly and made the purchase straightforward without putting me under pressure. The handover process was smooth, and the car was presented in good condition when I collected it.

While there were a few waiting times during the paperwork stage, the overall experience was efficient and well-organized. I'm pleased with my purchase so far and would consider using Big Motoring World again in the future.

Thank you to the team for helping me find the right car.

I bought BMW 5 series yesterday afternoon i couldn't check properly and your sales man didn't tell me this car windscreen has cracked i saw this morning so I am not happy with that 😑 😐

Seamless service form start to finish

Very friendly people thenks

Mehmet and his team was amazing. Mehmet went through everything with me and told me everything and made sure i was happy with everything and my order. Definitely recommend.