Big Motoring World - West Malling Reviews 

Decent service when we were browsing for cars and I think we got a fair price for the car we purchased and our trade-in.

We had a long wait (45 min) to pick up the vehicle once I had paid a deposit, so that’s why 4 stars not 5.

Friendly, helpful and knowledgeable staff including the trainee.
Wasn't pushy with trying to sell add ons. Took no as an answer.
Made a deal that I liked and agreed to.

Absolutely useless, been off the road for over 3 months been 2x garages. My car was authorised to go to Volkswagen on the 15th June and today I find out they won’t deal with because they won’t offer them a good will gesture. Now I have to wait for them to take the car to another garage so they can fix the part they want to buy off eBay. Class service

AVOID AT ALL COSTS. WOULD GIVE ZERO IF I COULD. USELESS COMPANY.
Over the weekend travelled over 5 hours to them to see a car which ultimately we didn't like. They were reluctant to show us another car. Anyway we liked said other car and made an appointment to pick it up after work, spoke on the phone about this appointment and paid the fee. Travelled 60 miles to pick it up to be told we couldn't take it away. Absolutely useless staff, zero customer service, wasted over 7 hours of our time through travelling and phone calls to not allow us the car we'd reserved. Would avoid at all costs in future and suggest their staff receive training from start to finish it was a shambles.

The salesman (Ryan B.) was very professional and patient, didn't rush us to just purchase any car. It was a very pleasant experience.

Very professional and well organised service, impressed.

Absolutely shocking. Had car for 2 days, broke down, and they will not have car repaired under warranty!! 2 days!!! Car has been at one of their approved repairers for nearly 2 weeks now and no works carried out as they will not approve under warranty. And it is a mechanical fault so it is covered, or so they say when selling you the car. Once you have the car, you are on your own.

Good communication and service. Thanks Ellie

From the minute we walk in we had excellent service all runs smoothly and go out there way to help

Booked an appointment to see a car that was two hours drive away, was told on the phone by Ruth "the cars been reserved for you" as I panicked when the day before the status changed to reversed. Guess what, they had reversed It for another customer and not told me. Absolutely shocking. Awful as everyone says. Also on the phone the refuse to discuss details of the 3 months warranty and the website purposely confuses you by implying the T&C of the standard warranty are the same as the RAC extended one, they are not. Red flags all around. Terrible.

Bought a smart for four from west malling, at 5pm they called me about the finance, 15 minutes on the phone the finance was sorted, I made my way to dealership and they had me driving home within 1 hour and 15 minutes, Impressed is an understatement, I’m so happy that things were done immediately and properly, the finance team were on the ball and I really did appreciate the ease of buying a car today

Thank you

Top experience buying my new car at Big Motoring World from James.

Really happy and would definitely recommend

Contacted big motoring world about a Nissan Xtrail and confirmed with main sales team was available, wanted more information which the sales team couldn’t provide and was advised to contact the Warrington branch who had the car and then they would call back later to check in, so I contacted the branch who also confirmed the car was still available but the sales team was busy dealing with other clients so confirmed someone would call me straight back, I expressed my interest in the car and agreed for the call back, after not receiving a call for over an hour I called them back, Was assured again the vehicle was still available, I again expressed my interest and said I really wanted the car and was worried about it getting sold whilst I was still awaiting on a call back, was told to place the holding deposit and assured they wouldn’t sell it. So I placed the deposit and confirmed I would I prefer the car to be moved to where I was and was assured this could be done. In the meantime someone in between came into their branch so they sold the vehicle to them because it was easier basically selling the car out from underneath me. I think they obviously didn’t want to lose out on their commission as the car needed to be moved and I was speaking to the main call centre sales team. So they ignored the fact that I was the first customer in line and sold to someone else. Then called me and told me it was sold.
Disgusting customer service! Really heartbreaking!
To add insult to injury after dealing with this ordeal with Warrington branch the main sales team called me back to check in if I wanted the car! To which I told them again yes but you have sold it to someone else!
Honestly I don’t think these big dealers actually care who they hurt as long as they sell quickly and get their commission, screw customer service and honesty.

Very helpful and supported me through the purchase thank you so much.

Give us fault car and charge£1500 charge for part exchange never use this garage again

We recently purchased a Nissan from yourselves and the service we received from Kai was excellent.
He listened to our requirements and made helpfully suggestions but was never pushy.
The buying process was easy and straightforward.
The whole experience was first class from beginning to end.
I will have no hesitation recommending Big Motoring World West Malling in the future.
AJO

Absolutely brilliant service couldn't do enough for us the moment we arrived till we left Liam showed us round the car explained everything clearly with us and very patient highly recommend love our car

It was an outstanding experience overall. My agent Carl was very helpful and made everything easy for me. Staff was so pleasant and welcoming. I would definitely recommend.

Great experience with ease, but the only thing I would mention is our appointment was at 11am and we even turned up a little late and still had to wait 30 mins to get seen

I bought a car from big motoring world on 1st June and it is now 15th June and I've not been able to drive it because as soon as I got home the car doors would not LOCK leaving the car vulnerable to theft. I made 2 complaints and they would not accept responsibility or acknowledge my rights under the customer rights act. One member of staff even lied to me. DO NOT USE THIS DEALER IF YOU EXPECT AFTER SALES SERVICES AS YOU WONT GET ANY. There is a 3 month warrancy on all cars and the claim team are professional and polite but be careful of the garage chosen for you.