Big Motoring World - West Malling Reviews 

We recently purchased a Nissan from yourselves and the service we received from Kai was excellent.
He listened to our requirements and made helpfully suggestions but was never pushy.
The buying process was easy and straightforward.
The whole experience was first class from beginning to end.
I will have no hesitation recommending Big Motoring World West Malling in the future.
AJO

Absolutely brilliant service couldn't do enough for us the moment we arrived till we left Liam showed us round the car explained everything clearly with us and very patient highly recommend love our car

It was an outstanding experience overall. My agent Carl was very helpful and made everything easy for me. Staff was so pleasant and welcoming. I would definitely recommend.

Great experience with ease, but the only thing I would mention is our appointment was at 11am and we even turned up a little late and still had to wait 30 mins to get seen

I bought a car from big motoring world on 1st June and it is now 15th June and I've not been able to drive it because as soon as I got home the car doors would not LOCK leaving the car vulnerable to theft. I made 2 complaints and they would not accept responsibility or acknowledge my rights under the customer rights act. One member of staff even lied to me. DO NOT USE THIS DEALER IF YOU EXPECT AFTER SALES SERVICES AS YOU WONT GET ANY. There is a 3 month warrancy on all cars and the claim team are professional and polite but be careful of the garage chosen for you.

Apart from the long wait the service we received was impeccable.
The lovely staff really were attentive and friendly.

Booked to test drive a Volvo EX30 and immediately received emails, texts and calls to comfirm this. Turned up for the test drive only to be told that someone had reserved the car the day before so therefore could not test drive. No phone calls, texts or emails to tell us this. Looking forward to being offered the costs back from my wasted 3-hour round trip?

Friendly and helpful staff. Relaxed approach to selling and were not pushed at all.

Dealt with Joe during the test drive and the whole car exchange. Joe was very polite and also insured that we got the deal we wanted.

Very attentive, fast and easy to buy

Our assistant was Liam and it was only his 2nd day. He was fabulous and did all he could for us.
Sadly the car we went to see had been sold. We had an appointment so was disappointed we hadn’t had a call today it had been sold.
Management were not over accommodating.

We went without appointment to view stock. Reception ladies were very welcoming and signed us in. We went and viewed the cars we were interested in then waited a short time for an advisor who took us out for a test drive and completed our purchase.
Very organised showroom and were given plenty of hot or cold drinks.

Good service nothing I asked for was to much effort, good selection of vehicles

Every member of staff that we dealt with were friendly and efficient, couldn't have asked for a better experience.

The service was excellent

Brought a car and within less than 3 months the oil light kept coming on, they approved diagnostics = severe oil leak over everything in the front of the car informed it is a massive fire hazard and to not drive the car. Informed them and the mechanic sent his quote they refused to cover the whole cost as a wet belt replacement was quoted due to the oil sitting on it and it needing to be removed and would still be a risk. They kept saying I had to cover the cost of the wet belt, I contacted 6 other garages who all said the same thing about the wet belt replacement but yet they still refuse to cover the cost of the full quote even though they sold the car faulty! Their aftercare team and useless and just keep forwarding me the same email and not answering any of my questions.they refuse to give me a certosey car, I have spent hindered on families insurances and hiring cars to get to work ect and I have 3 small children. And they expect me to spend more on a care they sold faulty.
Complaints won’t deal with it because it’s with after care and aftercare aren’t dealing with it!
Crap staff, service and warranty wouldn’t bother paying for theirs!

Such a great selection of cars to choose from and with all prices . I found my chosen car so quickly and the whole process was so straightforward

Its a big place with many options and most importantly the reassurance given on vehicle with all the inspection details, service history checks, and changes made to the vehicle all very transparent. Better to visit the site rather than scrolling through lots of vehicles in various websites.

Alex was great, really helpful and explained anything we both brought our cars would recommend

The after sales service I received has been disgusting. No ownership taken of the issue ( a car less than 2 years old just purchased from them with 2000 miles on the clock). The car needed a new clutch but the service BMW (under warranty) provided was hopeless, slow to reply or get things moving. I ended up having to push for the repairs with no help from them. They did their best to avoid replacing the clutch and in the end I was without a usable car for 8 weeks, which they don't consider worthy of any compensation or goodwill gesture. All smiles whilst purchasing but after sales - BEWARE. AVOID AT ALL COSTS !