Big Motoring World - Wimbledon Reviews 

The lady I spoke to was very helpful

Very efficient

Process was smooth from the day of booking a test drive to purchase. Staff we dealt with were kind, helpful and professional.

My experience with Big Motoring World has been a rollercoaster. It started horrifically — I encountered multiple issues at the beginning of the process, which caused a lot of stress. Things seemed to turn around when I finally purchased the vehicle, and I was hopeful that the transaction would go smoothly.

However, this positive experience was completely undone when a fault developed with the door handle. Big Motoring World acknowledged the fault and agreed to cover the cost of repair. I arranged and paid for the repair myself, submitting all required documentation for reimbursement. Despite this, I have now been waiting over 9 days with no response or refund.

At this stage, the issue is no longer about the initial fault, but about Big Motoring World failing to honour an agreed reimbursement. If this matter is not resolved promptly, I will have no option but to proceed with formal action via the small claims court (Money Claim Online) to recover the outstanding amount, along with any applicable fees and interest.

I hope this matter can still be resolved quickly, and I would advise others to ensure all agreements are documented in writing.

If I could give them zero stars I would!
I found my vehicle online and paid for it to be sent down from Sheffield to Wimbledon so I could view pay and collect.
I booked my appointment for 1pm at Wimbledon in which I had too catch a train.
I was left waiting for 1 hour before the salesman even spoke to me, I made a mistake in believing that their 200 point health check is a service, it very much isn’t I’m not sure it’s even a check, I had to ask them to take oil out of the engine as it had too much and top up the coolant as it didn’t have enough.
It’s only When I got home that I realised that the health check is not a service so I paid for my own service it’s from there that garage servicing I used did there own health check and noted that the vehicle has a fault with the Timing belt, This news is less then a week after receiving the vehicle.
I’m currently waiting for BMWorld to respond fix or refund me and to admit fault it should be a very simple company at fault case however there now seems to be a long waiting period for that.
Please anyone who is reading this watch the YouTube videos and social media reviews they are handing you unsafe and unserviced vehicles and something needs to be done to stop them or they need to get better fast, or god forbid one day it will be the brakes they haven’t checked.

Dear BMG following on from your response to above and thanks for the response I find your response very interesting as the service on my vehicle was due in December/January yet there is no record of that service issued by you! This would further strengthen a level of incompetency and liability.

Writing this it’s 26th March 2026 I thought I would keep going on this review and see how long it takes for me to get refunded as there has been speculation that BMW use a delaying technique so they hope the consumer can’t wait that long without the car that they end up fixing it themselves. It’s been a week since I asked to be refunded and no response from bmw so far I will update every week so the world can see.

Its now 22nd April still no acknowledgement of any wrong doing from BMW its over a month since I first reported no solutions given and no response only that they are now carrying out a comprehensive investigation and before it was an investigation I’m not sure what is the difference between an investigation and a comprehensive investigation and they won’t give me a timescale for it.

Meer was an amazing sales advisor! He was able to explain and guide me in the right direction for my first time buy!

Had a great experience picking up a new car from Stevo Dukic and the team at Big Motoring World. Took the time to explain everything and was patient as we worked through the numbers to come to a great deal for everyone. Would recommend!

This was a waste of time and a truly unprofessional experience. I was booked in for a test drive at 9:30, but I ended up just sitting there waiting until I finally asked what was happening. The assistant replied that there was a meeting and that I would be seen once it was over. It made me think: if this is how poor the service is before a sale, how awful must the after-sales service be?

The sales experience was genuinely very good — the team were helpful, professional, and made the purchase process smooth. Unfortunately, my experience after the sale has been disappointing. On driving home after collecting the vehicle, I identified a number of mechanical and cosmetic issues that were not apparent at the point of sale, and I made the decision to reject the vehicle promptly. The car was subsequently inspected and a report was submitted verifying there is a software problem on the vehicle amongst other problems, that was four days ago, but since then I’ve had no communication from head office despite following up via both email and phone. I’m not looking to be critical for the sake of it, but I would have expected a more responsive and supportive approach under the circumstances in the fact I cannot use the vehicle , as there is no hands-free Apple Pay sound due to the software problem .

Great service provided at Big motoring world. The sales executive Faris clearly explained everything and got me a great deal. Very happy with the experience.

Rapheal oyebanji dealed with us he is very good

Tayla was very sweet and precise. Great customer service

If I could give it zero I would. Our car has been in the garage for 3 weeks and they will not give us a courtesy car. AVOID AVOID AVOID.

Absolutely poor service after buying a car! During the process, everything was smooth
Of course it was, as they are wanting your money! That’s a sales person for you

Once you pay for the car (which we paid £12k out right!
They now do not want to know!

We have had an issue with the car within the first two week!
Putting a warranty claim via the app! I called 48 hours later, to be told it takes 2-3 days
Again not happy! I put in a rejection for the car, as not heard! They told me 24 hours to hear back

Today - 6 days later, I get an email to take the car back to the furthest dealership possible
Not the one I purchased from!

This was done via email! Not even a phone call

Still not even heard from the warranty or any ok me from after care!! They left my 18 year old, new driver stranded

Absolutely shocking

The car inside was not given clean it was smelling and pets hair in car.

I paid to have a Volvo transferred to London, but the model trim and some features in the advert did not match the actual car - no refund was given. I ended up buying a different car, but sat in the sales office for three hours while they relentlessly pressured me to use finance and buy warranties and added extras, sometimes providing misleading 'advice' on why I needed them. The experience was negative from start to finish.

Very friendly and helpful service from Stevo

Stevo was amazing, best customer service evergreen. We are glad we met him

Disappointing on the waiting approach overall

Even after having the appointment, we were asked to wait and waiting took almost an hour and some of the people who had no appointment and came after us were prioritised for no reason.