Big Motoring World - Wimbledon Reviews 

Having purchased a car with Big Motoring World i had a couple of small issues that needed resolving (flat battery, intermitent noise on steering). I claimed on the free 90 day warranty and to my surprise received prompt support and reimbrusement. Thank you.

Do not use this company - I have purcahsed many used cars in the past and never had an issue. This company have been a nightmare from start to finish. I went on a test drive and there was an issue with the air con, I was told it just needed regassing, purchased the car as it was fine, less than 24 hours later it had gone again, I have had to get diagnostic reports and had it in and out of the garage, and also within 48 hours it came to light the wheel arch and bumper were stuck on with black tape when I drove down the road and got flashed at and pulled to one side as it was hanging off. This car is only 3 years old and I have saved for years for it - I am so upset and dissapointed as I keep being told I am not entitled to a refund and it is my problem because it was like that when I bought it. I am now going through the motor onbudsman but I wanted anyone thinking of buying with them to think again.

Following on from Big Motoring worlds response - they are also not taking responsibility for the bumper as it was "sold as seen" even though this was under the car - and they said no fault was found - the garage said "no leak was found, and it was more than likely a mechanical fault".

Very helpful polite staff.

From start to end we were taken care of, especially with a young child. Accommodating the test drive with our child. Thoroughly checking all paperwork during aspects of buying vehicle. Great customer service. Would highly recommend to others. Syed was amazing listening to us and our requirements. Molly was so good with finance aspect and Tayla was fab when doing the handover. All super amazing and helpful.

Mayla and Anna Maria was absolutely incredible, Mayla faced some challenges due to my situation and overcome them with so much ease and professionalism, kept me up to date with every step of my purchase, I have never received such first class customer service, absolute star, the whole experience of everyone I interacted with at Big Motoring world was just amazing, such good energy, highly recommend, this is the place to go, if you are looking for a car and want to be in safe hands, they offer a lovely strawberry milkshake too!
Thank you Mayla for everything, you are a diamond, going above and beyond for me, so very happy and grateful for your hard work.

Kelly x

This review isn’t aimed at the staff, but more at the car that was sold to me. The company advertises discounts, but it feels like they rely on the small print to avoid actually honouring them.

This was the second car I bought from them. The first one has been absolutely fine so far.

Unfortunately, after driving the second car for around 50 miles, it broke down on the motorway. Even though it came with a three-month warranty, things became a lot more stressful once the warranty company got involved.

I ended up waiting over 30 hours for the car to be recovered from the motorway services and taken to an approved RAC garage. After that, it took several more days before the garage could even look at the issue, because the repairs had to be handled by an authorised RAC technician. I understand that cars can develop faults unexpectedly, but the after-sales support once the payment had gone through was really disappointing.

Overall, it was a very frustrating experience, especially after spending a lot of money on a car that failed almost straight away. As a result, I’ve been left without reliable transport for work and dealing with a lot of unnecessary stress and inconvenience.

I’d also recommend that anyone buying a car makes sure it’s properly warmed up and driven until it reaches full operating temperature before purchasing, even if there’s only a small amount of fuel in it. I understand that many dealers don’t keep much fuel in their cars, but it’s still important to make sure the vehicle has been properly checked and is running as it should once warmed up. Top up the fuel yourself if needed so you can properly test the car before committing to the purchase.

We were served by Thali today, we were beyond satisfied with his service- he was approachable, friendly and took his time answering all of our questions and putting our mind at ease. If you’re considering purchasing a car from here, I would highly recommend seeking Thali’s advice. We’ve never experienced such accommodating service and are extremely grateful for his help. Thank you Thali!

Car buying doesn’t have to be like this. Long story short, I went to three branches and can confirm the sales people have awful product knowledge because their training appears to be simply to keep asking if you want the car and pushing finance. BUT … most importantly their company policy is to disallow any portion of payment by credit card so that you don’t have access to the associated customer rights. I walked away and found a better deal elsewhere. Suggest you do to

A very straightforward, professional and frictionless experience

Excellent customer service Lucas was especially attentive listened to my needs and what I was looking for helped by allowing us to look over the vehicles and decide with no pressure after we decided which vehicle we wanted he made the experience happen quickly and easily

Went in to view a car and came back to ask for a test drive. Waited for a salesperson for 45 minutes, kept being told someone would be around 10 minutes but this never changed so I gave up and left.

The service was really nice and all staff was very nice

Very impressive customer service.

Great service thanks

I will be taking legal action against this company for miselling a vehcile to me! They sold me a car with an issue they told me on the day I test drove when the engine management light came on that they had it fixed the other week and it was coming up wrongly. I brought the car when they reassured me it had been fixed and then 2 days later when I picked up the car it came up again and has been in the garage for a week now. My warranty they missold me through them won't cover as it's the garages liability and now I am awaiting them to pay the garage to repair the car. I will be taking it straight back to the garage for a full refund on the car and warranty. I will also be taking further for compensation for the fact I have not had a car now for almost 2 weeks and put a full tank of petrol in the car and paid for insurance etc.

The person in charge of dealing with me was very helpful and made me feel welcome as soon as i entered the building.

I paid £129 to move a car from the Norwich branch to the Wimbledon Branch. Upon going to inspect the car the engine was making a really concerning noise which was clear that there was an issue with the timing chain. Upon discussing the problem with the sales rep he said they weren't going to do anything to work with me and said they would simply sell the car to someone else if I wasn't interested. They weren't prepared to get the car re-inspected by a mechanic or consider investigating further, only wanted to shift the car. Took a video of the issue, showed my mechanic and said the car isn't retail ready. Shock horror the car is still available.... Have enquired by various methods to get a refund on this payment but haven't received anything from the company.

Max was very kind and friendly. He explained the important stuff during the collection process.

Thali was great from start to finish! Would definitely deal with him again. Great guy!

Firstly, the reception in Wimbledon has no manner. He began serving a customer that arrive after us, and then once I stepped in to say I was next, his response was "it doesn't matter". He needs more training, or a new job.

Secondly, I bought a DS3 Crossback 2019, which looked brilliant on paper, with their 200 point inspection, full service history, and MOT passed every year with no issues or advisories. However, I noticed a noise in the gearbox when shifting and a lot of vibration on the selector during driving. I took it to one of their RAC approved garages, and the lady mentioned there was a gearbox leak that had been present for a while (I'd had the car ten days at this point). They also said, there may be swarf (debris, metal shavings etc) in the oil and a gearbox replacement could be necessary. This could cost thousands. Warranty refused to pay for the initial diagnostic, and also refused to pay for the additional in depth gearbox inspection.

I've now called to reject the vehicle and receive a refund as they've sold me a faulty car, however, the process is horrible. You call or email, they put a note on your file and you wait until "their rejections team" decide to give you a call to arrange the return of the faulty vehicle. Now how long must I wait with this car before I get my money back??

As big a company as Big Motoring World is, I'd of thought their technicians/engineers would've been able to find a gearbox leak before sale. The independent garaged agreed this isn't a fault they should've been able to overlook.

TL;DR - Warranty didn't come through at all, they sold a faulty car and refund process is a waiting game.

Save yourself the trouble and go elsewhere

One thing I will say, the salesmen and the gentleman who work in the collections department were very helpful during the day. Had the car not been faulty, I'd have been happy with the experience overall (with the exception of the reception).