Tickets received quickly. No problems getting in. Printable and scannable. Decent price but a little more than the venue.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I received the tickets I wanted. There were several, helpful reminders. It would be good if the scanners at the venue could be used on printed paper as well as the digital options. Some of us older... See more
Company replied
From ordering tickets, to entry on day of event, all steps were effortless. I would not hesitate to use BigStubs in the future.
Company replied
Worked great! The confirmation came to my email and we printed what was needed to show the ticket monitors. Smooth as silk. And the ballet was wonderful!
Company replied
Company details
About BigStub, Inc.
Information provided by various external sources
Lower prices for sports, theatre, and concert tickets!
BigStub is a leading vendor of sports, concerts, and theatre tickets, with over 30 million tickets to 100,000+ events. BigStub cares for their customers and stands behind its ticket orders with a 100% Money Back Guarantee.
BigStub has more tickets, better service, and cheaper tickets! Order online or by phone and take advantage of our everyday-low ticket prices.
Contact info
1336 N Moorpark Rd #336, 91360, Thousand Oaks, United States
- 1-888-292-8495
- customersupport@bigstub.com
- www.bigstub.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from BigStub, Inc.
We love to hear it! Thank you for choosing BigStub and taking the time to leave us a review.
Reply from BigStub, Inc.
We're glad to hear it! We look forward to more shows together in the future. Thanks for the review!
While the process for acquiring tickets…
While the process for acquiring tickets had some unfamiliar steps that initially caused stress, the chat support team was exceptional. I used the service four separate times, and every agent was amazingly helpful, patient, and resolved my issues completely. Their excellent support turned a frustrating experience into a positive one.
22 September 2025
Unprompted review
Reply from BigStub, Inc.
Thank you for taking the time to leave us a detailed 5-star review! We love to hear about these positive experiences.
Reply from BigStub, Inc.
Thank you for the great review! We really appreciate it.
Ticket scalpers trying to trick people into thinking they are official
Bought tickets thinking they were official because I didn't happen to read the fine print. Turns out I paid way more than I should have for the event I wanted to attend. Realized the mistake right after I checked out and it said "you won't receive tickets until the day before the event". So I reached out to customer support and they basically said "tough shit". Just an unethical company that scams people into paying more for tickets by pretending to be official. Doesn't actually provide any value to society.
13 October 2025
Unprompted review
Reply from BigStub, Inc.
Hi Steve — we couldn’t locate any order, account, or support interaction matching this name or situation, and we never received the requested details needed to investigate further.
BigStub is a secondary marketplace, meaning prices are set by independent sellers and may be above or below face value. This is clearly disclosed throughout the site, including before checkout. Delivery timelines can vary by event and seller, which is also shown prior to purchase.
If this review was meant for a different website, that may explain the confusion.
If not, we’re still happy to review this properly—just reach out with your order details so we can help.
We take transparency and customer experience seriously.
— BigStub Support
Easy to find and select game day…
Easy to find and select game day tickets! Updates on game tickets and game day reminders was a plus!
12 October 2025
Reply from BigStub, Inc.
We're so glad you had a positive experience. Thanks for the review!
Reply from BigStub, Inc.
Thank you for the 5-star review!
Reply from BigStub, Inc.
Awesome! We appreciate the review.
Do you like gambling? Then you’ll love BigStub
Do you like gambling? Then you’ll love buying your tickets through BigStub. You’ll buy your tickets and get excited for your event. Then, the day of, they will tell you your order could not be fulfilled and refund you. You’ll get to explain that to a disappointed child. But don’t worry, the fine print on your orders covers BigStub so you can’t file a BBB complaint against them. Enjoy!
28 September 2025
Unprompted review
Reply from BigStub, Inc.
Hi Alissa, I'm incredibly sorry this happened! While these situations are rare, they're very frustrating, and we completely understand your disappointment. I know we cannot replace your lost experience, but we appreciate your feedback and remain committed to doing everything possible to make situations like this even less likely.
No concessions at all but still fun.
28 September 2025
Reply from BigStub, Inc.
We appreciate you taking the time to leave us a review!
Tough ticket buying experience this time but good support
Rough experience getting event tickets but good support. Bought my tickets a month in advance. Tickets still weren't transferred a few days before. I expressed concern, but was told to sit tight. Tickets weren't transferred a day before, same thing. A few hours before the show, they indicated to me that I never actually had any tickets and refunded. My friends and I were scrambling to find other tickets on resale, no luck. Luckily getting a refund was not an issue at all and we were even further compensated for our trouble which I greatly appreciate.
26 September 2025
Unprompted review
Thoroughly Entertained!
The production was phenomenal. Actors, vocalists, dancers, did excellent jobs.
I thoroughly enjoyed the show.
21 September 2025
Reply from BigStub, Inc.
We always love to hear about a great show! Thanks for the review.
Reply from BigStub, Inc.
Awesome! We appreciate you taking the time to leave us a review.
Great customer service and the tickets…
Great customer service and the tickets were sent over with no hassle and most importantly they worked!
15 September 2025
Reply from BigStub, Inc.
Thank you for taking the time to leave us a review! We're glad everything went smoothly.
Reply from BigStub, Inc.
Awesome! Thanks for the review.
Service was incredibly easy to use
Service was incredibly easy to use! The seat chart was accurate and purchasing tickets was super easy. There were no problems accessing the venue and it was a great experience!
14 September 2025
Reply from BigStub, Inc.
We love to hear it! Thanks for taking the time to leave us a review.
Wonderful evening
Wonderful evening; we were able to smoothly enter, find a great spot, and it was easy find all the important spots. Nice water station and great food and beverages. Thank Neil Young and Company :)
10 September 2025
Reply from BigStub, Inc.
Sounds like an amazing night! Thanks for the 5-star review.
Easy transfer of tickets onto my phone
Easy transfer of tickets onto my phone. Everything worked as expected. No issues at the gate the night of the show. Well done!
8 September 2025
Reply from BigStub, Inc.
Thanks for the review! We hope to see you at more events in the future.
Easy no hidden fees
8 September 2025
Reply from BigStub, Inc.
Thank you for taking the time to leave us a review.
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