Tickets received quickly. No problems getting in. Printable and scannable. Decent price but a little more than the venue.
Company replied
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Review summary
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I received the tickets I wanted. There were several, helpful reminders. It would be good if the scanners at the venue could be used on printed paper as well as the digital options. Some of us older... See more
Company replied
From ordering tickets, to entry on day of event, all steps were effortless. I would not hesitate to use BigStubs in the future.
Company replied
Worked great! The confirmation came to my email and we printed what was needed to show the ticket monitors. Smooth as silk. And the ballet was wonderful!
Company replied
Company details
About BigStub, Inc.
Information provided by various external sources
Lower prices for sports, theatre, and concert tickets!
BigStub is a leading vendor of sports, concerts, and theatre tickets, with over 30 million tickets to 100,000+ events. BigStub cares for their customers and stands behind its ticket orders with a 100% Money Back Guarantee.
BigStub has more tickets, better service, and cheaper tickets! Order online or by phone and take advantage of our everyday-low ticket prices.
Contact info
1336 N Moorpark Rd #336, 91360, Thousand Oaks, United States
- 1-888-292-8495
- customersupport@bigstub.com
- www.bigstub.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from BigStub, Inc.
We always love hearing about a good show!
Reply from BigStub, Inc.
Glad to hear it was a smooth experience. We appreciate the review.
First time using Bigstub and wasn’t too…
First time using Bigstub and wasn’t too sure about them. But it was a good experience and save us some money too. Ended up our tickets were Taranto Ticketmaster anyway. Will definitely use Bigstub again.
10 May 2025
Reply from BigStub, Inc.
Thanks for the 5-star review! We look forward to more shows together in the future.
They Don't Have my Tickets
Bought tickets a few weeks ago to see Killers of Kill Tony in West Palm Beach. The show is tonight, 5/9/25, at 9:30 pm and about 25 minutes ago at 4pm they emailed me that they cannot deliver the tickets due to an error. Plans that we have been looking forward to and have planned for have been ruined by a last minute "issue". This site seems like an absolute scam. I am not holding my breath on the refund. Use another site for tickets.
9 May 2025
Unprompted review
Reply from BigStub, Inc.
I'm incredibly sorry for the frustration and disappointment you experienced. We know how important live events are, and we completely understand how upsetting it is to have plans fall through—especially at the last minute.
This situation is not reflective of the standards we hold ourselves to, and we take full responsibility for what went wrong. A full refund was issued, and we’ve reached out directly to try to help make things right, but haven’t heard back yet. If there's anything more we can do, we’d still love the opportunity.
We truly appreciate your feedback and regret that we didn’t deliver the experience you deserved.
Reply from BigStub, Inc.
Awesome! We love hearing about positive experiences.
Great show
Great show. Easy access for entry. Plenty of ride share and other transportation. Lines for food and drinks were pretty long so we didn’t get any
3 May 2025
Reply from BigStub, Inc.
We appreciate the 5-star review!
Straightforward transaction
Straightforward transaction, smooth, too. Easily transferred the tickets to my friend so they could enjoy the show for their birthday.
27 April 2025
Reply from BigStub, Inc.
Glad to hear you had a smooth experience. Thanks for the review!
Start to finish great experience and…
Start to finish great experience and our show last night was excellent
2 May 2025
Reply from BigStub, Inc.
So glad to hear you had a great experience! We appreciate the positive review.
Tickets are expensive!
I liked seeing where the seats would most likely be located. Would have liked to know the actual seat location b4 purchasing, though.
27 April 2025
Reply from BigStub, Inc.
Thanks for the excellent review!
I had problem locating tickets that…
I had problem locating tickets that were transferred.
21 April 2025
Easy and safe purchase of tickets that…
Easy and safe purchase of tickets that were exactly what we ordered
20 April 2025
Reply from BigStub, Inc.
Thank you for the kind review! We look forward to more shows together in the future.
Updating a negative review
This is an updated review. The original: Our tickets were not processed and I didn't find out until a few hours before the show. I received an email that I had no tickets and would be refunded. We flew to this city just for this concert. We were extremely disappointed.
My update: I received an email from Trustpilot the following day with a very well written apology, confirmation that we would be reimbursed and an offer of help to get tickets for the show the following night. I had purchased tickets directly through the venue for the 1st evening already so we had seen the show. We were then offered compensation for the tickets we had purchased. Within 5 days we had both the original refund to our CC and the compensation payment. Way to rock customer service in the end!
10 April 2025
Unprompted review
Reply from BigStub, Inc.
We're glad to hear you had a good experience! Thanks for the review.
Reply from BigStub, Inc.
Thanks for the review!
The ticket service works well but the…
The ticket service works well but the tickets need to have the capability of uploading to Apple wallet. It is helpful to store them there for easier access. Thanks
5 April 2025
Opening day game
The tickets arrived a few days in advance of the game. Everything was great!
1 April 2025
Reply from BigStub, Inc.
Hope opening day was amazing! Thanks for the review.
Quick easy to use
1 April 2025
Reply from BigStub, Inc.
We're glad to hear it! We appreciate you taking the time to leave a review.
Reply from BigStub, Inc.
Thanks for the review! We're glad to hear it was a smooth experience.
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