BigStub, Inc. Reviews 

1,918
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company, showing smooth transactions and efficient processes from start to finish. Customers frequently mention that the platform is exceptionally easy to navigate, allowing buyers to quickly secure the exact tickets they want. Consumers also deeply appreciate the prompt delivery of orders and the completely seamless access to their digital event passes. Some reviewers were not happy with the extra service fees, noting that final costs can be significantly higher than anticipated. A few other people also noted occasional frustrations regarding unexpected seat changes, making communication through support a bit challenging at times.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting an easy purchase process,... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising reasonable rates, good seats, and... See more

Service

Customers had positive experiences with service, highlighting reasonable prices and immediate tickets.... See more

Order

Reviewers mention positive feedback about order, frequently highlighting that tickets are easy to purchase... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tickets received quickly. No problems getting in. Printable and scannable. Decent price but a little more than the venue.

Company replied

Rated 5 out of 5 stars

I received the tickets I wanted. There were several, helpful reminders. It would be good if the scanners at the venue could be used on printed paper as well as the digital options. Some of us older... See more

Company replied

Rated 5 out of 5 stars

From ordering tickets, to entry on day of event, all steps were effortless. I would not hesitate to use BigStubs in the future.

Company replied

Rated 5 out of 5 stars

Worked great! The confirmation came to my email and we printed what was needed to show the ticket monitors. Smooth as silk. And the ballet was wonderful!

Company replied


Company details

  1. Event ticket seller

About BigStub, Inc.

Information provided by various external sources

Image Placeholder ​

Lower prices for sports, theatre, and concert tickets!

BigStub is a leading vendor of sports, concerts, and theatre tickets, with over 30 million tickets to 100,000+ events. BigStub cares for their customers and stands behind its ticket orders with a 100% Money Back Guarantee.

BigStub has more tickets, better service, and cheaper tickets! Order online or by phone and take advantage of our everyday-low ticket prices.

​
Buy Tickets
About BigStub
BigStub Guarantee
​ ​ ​

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,918)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

It was very easy to use and pleasant experience.

11 July 2025
BigStub, Inc. logo

Reply from BigStub, Inc.

Awesome! We appreciate you leaving us a review.

Rated 5 out of 5 stars

Great service

Great service

8 July 2025
BigStub, Inc. logo

Reply from BigStub, Inc.

We appreciate your review, we look forward to more shows together in the future.

Rated 1 out of 5 stars

Imagine dragons - Paris

My brother bought a ticket for imagine dragons but never receive it. The concert is in 2 days and your link doesn't work ! Is it a scam ? Where is the ticket !

4 July 2025
Unprompted review
BigStub, Inc. logo

Reply from BigStub, Inc.

Hi Eva, we checked our records, and the order you mentioned (#1356) doesn’t match anything in our system. The receipt you provided appears to be from a different company, likely based in France, given the language and currency used.

We’re a U.S.-based ticket seller, and this purchase wasn’t made through our site. Please double-check the original website where the order was placed. If you’re unsure, feel free to call us at 888-292-8495—we’re happy to help if we can.

Rated 5 out of 5 stars

Great service

Great service. Able to get amazing seats. Delivered on time. Smooth process.

25 June 2025
BigStub, Inc. logo

Reply from BigStub, Inc.

We're so glad you were able to get such good seats! Thanks for the review.

Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate. Easy ticket retrieval.

29 May 2025
BigStub, Inc. logo

Reply from BigStub, Inc.

We appreciate you taking the time to leave us a review, we look forward to more shows together in the future.

Rated 5 out of 5 stars

Fast easy purchase

Ticket purchase was easy and the tickets dropped quickly right in to my ticket master app able to be saved to my Apple wallet. This was a convenient money saving option on tickets.

28 May 2025
BigStub, Inc. logo

Reply from BigStub, Inc.

We love hearing about positive experiences! Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

The show was great

The show was great, the staff was friendly. I would go again.

18 May 2025
BigStub, Inc. logo

Reply from BigStub, Inc.

Thanks for the 5-star review! We look forward to more shows in the future.

Rated 1 out of 5 stars

TERRIBLE AND FRAUDULENT

TERRIBLE AND FRAUDULENT ; Bought 2 tickets for 5/16 Michael W Smith concert in Shipsawana IN that were never delivered. We flew from Charlotte NC for concert. After proactively following up 3 times the day before and day of event with Big Stub as ticket delivery did not happen as advertised. Was informed tickets would be delivered by 3:30 pm same day of concerts. Had to followup 4th time after 3:30 pm when tickets were not delivered. Finally, informed tickets were not in possession of seller. So wife and myself plus our friends from Ohio were in Shipsawana IN with no concert tickets. Event was sold out so no option to see show. TERRIBLE - BIG STUB on so many fronts

16 May 2025
Unprompted review
BigStub, Inc. logo

Reply from BigStub, Inc.

We’re truly sorry your plans were affected. We issued a full refund and sent an additional reimbursement to try to make things right. While we didn’t hear back, we hope it helped—and we’re still here if there’s anything else you need.

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