I recently bought a big van from Mike Jnr at big van world and it was a very pleasant straight forward transaction. Mike ensured the van was ready for collection when I went to collect it and also did... See more
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Very impressed with the service. Went Saturday & Michael Austen helped us choose a new van, took for a test drive then talked through any questions we had. Picked van up today (Monday) unfortunately,... See more
Tasmin really made the experience of securing my next vehicle so easy......a very warm welcome & extremely efficient, professional handling of the whole process. I would thoroughly recommend Big Van... See more
Company replied
Simon was great. He was helpful & knowledgeable & the whole process (we purchased a van) was pretty straightforward & easy. We're collecting our van as we speak 😀 They also have a great selection of... See more
Company replied
Company details
Written by the company
Big Van World is Britain's No. 1 van supermarket. We've got a fantastic range of used vans for sale from our dealership in Swindon to meet a range of business and personal needs.
Contact info
Chelworth Manor, SN6 6HE, Wiltshire, United Kingdom
- 01793751866
- info@bigvanworld.co.uk
- www.bigvanworld.co.uk
4.4
Excellent
255 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Brilliant service from start to finish…
Brilliant service from start to finish van exactly as described and a very good price William was very informative and did everything he could to help me get the van I wanted
19 April 2024
Unprompted review
Reply from Big Van World
Thank you so much for the fantastic review! 😊 We're thrilled to hear that you had a brilliant experience and found the van exactly as described at a great price. 🚐👍 William always strives to provide informative and helpful service, and we're glad he could assist you in getting the perfect van. If you're ever looking for another vehicle, we’re here to help! Enjoy your new van!
Reply from Big Van World
Thank you for the kind words! 😊 We're delighted to hear that you experienced excellent and friendly service with us. Customer satisfaction is our top priority at Big Van World, and we're glad we could meet your expectations. If you ever need any assistance or are looking for another vehicle, feel free to reach out! 🚐✨
Excellent Service Throughout
Excellent service from William at Big Van World Swindon. Very open and friendly from the very start and not pushy at all. Would happily buy a van from them again.
16 April 2024
Unprompted review
Reply from Big Van World
Thank you for your kind words! We’re delighted to hear that you had a great experience with Will and felt no pressure during your visit to us at Big Van World. We love hearing that you got a deal you’re happy with. If you need anything else, we’re here to help! Enjoy your purchase! ✨😊
Extremely happy with my new van.
Extremely happy with my new van.
William was great to deal with not pushy and went abouve and beyond to get the van ready for collection quickly.
1 April 2024
Unprompted review
Reply from Big Van World
Thank you for your feedback, Kit! We’re delighted to hear that you had a speedy sale experience with Will and felt no pressure during your visit to us at Big Van World. We hope to see you again ✨😊
Absolutely plain sailing from start to…
Absolutely plain sailing from start to finish.
Mike was very helpful on my initial visit to look at vans and throughout.
The van is also in pretty good shape and seems it was well looked after.
Thank you Mike, I’m sure I will be back in the future for my next purchase.
6 April 2024
Unprompted review
Reply from Big Van World
Thank you for the wonderful review, Luke! 😊 We're so glad to hear that your experience at Big Van World was a breeze 🚐💨 Mike takes pride in offering helpful guidance and ensuring customers find quality vans in great condition. Your kind words mean a lot, and we’re thrilled to know you're happy with your purchase. Looking forward to welcoming you back for your next van! 🔧✨
Fantastic service from William
Fantastic service from William, very easy to deal with. Thank you Big Van World
30 March 2024
Unprompted review
Reply from Big Van World
Thank you for your feedback We're thrilled to hear that Will provided you with great service here at Big Van World. We always strive to ensure our customers have a positive experience, and it's wonderful to see this has been achieved 🤩
Really good service and brilliant…
Really good service and brilliant communication! Michael was very helpful and always kept me updated. Highly recommend.
25 March 2024
Unprompted review
Reply from Big Van World
Thank you for your kind words! We're thrilled to hear that Mike was helpful throughout the process of buying your new vehicle. It's great to see you'd recommend him. If you need anything in the future, we're here to help! 😍✨
The service we received was excellent…
The service we received was excellent and Mike was really efficient. Would recommend buying a van from here . We would definitely come back
23 March 2024
Unprompted review
Reply from Big Van World
Thank you for your glowing feedback. We really appreciate that you would recommend Big Van World and return for future custom. We look forward to seeing you again then 👋😁
Really easy and professional to deal…
Really easy and professional to deal with and got a cracking van.
Thanks Will.
23 March 2024
Unprompted review
Reply from Big Van World
Thank you Michael, we are so pleased you got your ideal van from Big Van World. I will pass on your kind words to the team, they strive for excellent customer service so will be thrilled to know it was achieved. 🤩😀
Tasmin was great
Tasmin was great, smooth process and a very quick turn around! I am very happy with my new van. thanks Big van world.
22 March 2024
Unprompted review
Reply from Big Van World
Thank you Andi, we are so pleased you are happy with both the staff service and the van you bought. I will pass on your kind words to the team at Big Van World. If you need anything, we are just a phone call away 📱😁
Absolutely brilliant
Absolutely brilliant. Helpful and friendly. I recommend William @bigvanworld
18 March 2024
Unprompted review
Reply from Big Van World
Thank you, Nathan. We really appreciate you taking the time to leave a review and share your great experience at Big Van World. It is great to see you would recommend Will after the service he provided, I will be sure to pass on your kind words.🤩🙌
Friendly and professional service.
Friendly and professional service.
Very happy with my new van
15 March 2024
Unprompted review
Reply from Big Van World
Thank you for the positive review! 😊 We're delighted to hear that you found our service both friendly and professional. 🚐✨ It’s great to know you’re happy with your new van!
Great!
Big Van World and William were great.
Easy to deal with, great service, straightforward. Definitely recommend.
15 March 2024
Unprompted review
Reply from Big Van World
Thank you, Ryan We really appreciate you taking the time to leave a review and share your great experience at Big Van World. It is great to see you would recommend Will after the service he provided, I will be sure to pass on your kind words.🤩🙌
Very relaxed buying experience but they don't check what they claim
Very relaxed buying experience with sales for a used van but they do not do all the checks they claim to do as my power steering fluid was below minimum which I had to top up when I got home plus the brakes were found to be delaminating on a Peugeot heathcheck I had done so be aware they may tick the check boxes but don't actually do all the checks.
19 May 2023
Unprompted review
Reply from Big Van World
Thank you for your honest feedback. We’re glad to hear you had a relaxed buying experience, but we’re sorry to learn about the issues you encountered with the power steering fluid and brakes. At Big Van, we aim to ensure that every vehicle receives thorough checks, and we apologise if we fell short in this instance. Your feedback is invaluable, and we will review our processes to prevent this from happening in the future.
Poor communication
Picked up my new pick up and 15 miles later, the warning lights came on that I had been assured were fixed from the test drive. A week later, finally after sales ring me back and tell me to go through the warranty. When I had been told not to go through the warranty and they would fix it.
13 March 2024
Unprompted review
Amazing experience
Amazing experience, delt with Michael Austen Jr. really quick and efficient. Van had a couple chips and scrapes on but when pick up day came everything had been sorted! Would definitely recommend to anyone looking for a van.
Cheers
12 March 2024
Unprompted review
Reply from Big Van World
Thank you for your fantastic feedback! We’re glad to hear that Michael provided you with excellent service and that any minor issues with your van were promptly addressed in our workshop. It’s great to know you’re happy with the final outcome! We really appreciate your recommendation and are here for you if you need anything else in the future 🤩👍
Amazing service from start to finish
Amazing service from start to finish. Dealt with Micheal Austen Jr (Sales) who was very knowledgeable and went over and above to help and keep me updated.
Would definitely come back for the next vehicle
12 March 2024
Unprompted review
Reply from Big Van World
Thank you so much for sharing your experience. We pride ourselves on our stock and the product knowledge from the team so it is great this has been received. Thank you for your review. 😍👍
Will was exception throughout the whole…
Will was exception throughout the whole process from start to finish. Regular updates, and efficiency made the process very easy. Would highly recommend BVW
11 March 2024
Unprompted review
Reply from Big Van World
Thank you for your fantastic feedback! We're so glad to hear that you had a great experience with us. It’s wonderful to know that William made the process straightforward for you. We appreciate your support and look forward to helping you at Big Van World again in the future 🤩✨
Great company to deal with
Great company to deal with
Will defiantly use again and recommend
5 March 2024
Unprompted review
Reply from Big Van World
Thank you Jake, we are so pleased that you will be a returning customer 👍😍. We look forward to seeing you then. Enjoy your van.
Great service
Great service, friendly staff & easy process. Micheal was a great help throughout the sale..5 star service!😊
29 February 2024
Unprompted review
Reply from Big Van World
Thank you for your kind words, Cleo! We're proud of our knowledgeable staff and glad to hear they made a positive impact on your experience. If you have any more questions or need assistance, we’re here to help! ⭐⭐⭐⭐⭐
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