Ordered fox 38 grip x2 factory forks loads cheaper than UK, looked into customs charges on UK Gov website and calculated what I thought it should be. Order came through DHL, then Parcel Force with no... See more
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Your company is truly one of the best! The price-to-quality ratio of your products is excellent, and the delivery is always very fast and completely hassle-free. I also really appreciate the regular d... See more
Some other reviews I've read don't match at all my expirience. Surely they could answer sooner, but 6 days was not that bad; furthrmore they have been really helpful. They've exceeded my expectations... See more
I had an issue with a delivery, the product didn’t work for my application. Without any hesitation they solved it in a very positive manner. Absolute perfect, will come back. Thank you Phill.
Company details
About bike-components
Written by the company
About bike-components
bike-components is one of Europe’s best online retailers for bicycles and bike parts. Founded in 1997 and based in the Aachen area close to the German/Dutch border, bc ships worldwide. Around 300 employees are mostly riders themselves and know their supply by heart. Today bc represents 350 brands and has more than 50'000 items in stock. Visit our shop today!
On a mission to ride
Cycling means as much to us as it means to you. That’s why we’re devoted to let you make the most of your rides. You’ll easily find the right parts you need, and get quick help if you don’t. We have all been there, so you’ll get the best advice. Also we’ll give you fair prices and deliver your package right away. Everything to make sure your bike gets what it needs.
We’re closely involved with the local bike scene – and invite everyone to join our Strava Club and our rides to the Eifel, Belgium and the Netherlands.
Ever better
Each review matters. We’ll deal with any feedback you provide in order to find out where we still have room to improve. A big 'thank you' to all who post their reviews – you help us and all your fellow riders.
Contact info
Carlo-Schmid-Straße 12, 52146, Würselen, Germany
- info@bike-components.de
- www.bike-components.de
4.7
Excellent
23k reviews
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Ordered tyres from here and they were…
EDIT: As I can't reply to theirs, I want to underline they have lied in their reply to me below. They NEVER emailed me back in the past asking for more info, and they have not emailed me again after this review. All I want is my money back or credit for what Ive spent and not recieved. Chasing them and writing reviews is so tedious. I think they've just replied to this to make it look dealt with but they have not. I even emailed them again with no reply. Original review below:
Ordered tyres from here and they were handed to a random stranger on delivery so I am out the cost of the items, the delivery, the taxes AND I had to rebuy the items - it's cost me hundreds of pounds. I realise this isn't their fault as a courier, but surely their responsibility to refund and claim with the courier (I have a business, this is what I would need to do). As it stands it's entirely my loss. I have come halfway and said I would take credit as I know thats preferable for a business but I haven't been replied to in weeks.
Raised this with them, they sent me a form to fill in and then no reply. Raised it with PayPal who they DID reply to but only with tracking to show it was 'delivered' to someone who WAS NOT ME OR ANYONE I KNOW. Photo taken on the street.
10 May 2026
Unprompted review
Reply from bike-components
Thank you for your feedback.
We are sorry for the issues you experienced with the delivery of your order.
In our previous communication, we informed you that some details required by the shipping provider were still missing from the form provided. This information is necessary for us to submit the case and request an official investigation into the shipment.
Please also be assured that all our shipments are insured. In the unlikely event that a parcel is confirmed as lost, we will of course arrange a refund or a replacement shipment.
To clear up any misunderstandings, we have reached out to you again and provided the necessary form and information. Once we have all the required details, we will be happy to take the next steps together with you and work towards finding a suitable solution for you.
Until then, we wish you many enjoyable and safe rides on your bike 🚲
all good nothing to mention
19 November 2025
Got an empty bag instead of a carbon fibre handlebar
Instead of the handlebar I ordered, they sent me an empty fabric bag. Tried to contact them via phone, but it's just an automatic recording that stonewalls you into their callback service that apparently has backlog of at least a week. I literally got an empty bag and am out for 269 € for it. Feels like a scam. This is not acceptable.
9 June 2026
Unprompted review
Reply from bike-components
Thank you for taking the time to share your feedback.
First of all, we would like to sincerely apologize for the incomplete delivery and for the delayed response at the beginning. This is clearly not how your order should have arrived and this is certainly not the experience we want to provide.
A replacement handlebar has already been shipped to you. To follow up on your case, I've also sent you a separate email.
We hope we'll have the opportunity to provide you with a much better experience next time.
Until then, we wish you many enjoyable rides with your new handlebar 🚲
Always first class service
Always top class service, choice of products and delivery with Bike-Components.
First class!
29 May 2026
Great selection and fair prices
The website was clear, the purchase process was quick. My frame bag arrived well packed and it looks great. I'd by there again given there variety and price.
27 May 2026
Finally its okay
Things were sorted out with Fernando from costumer service so i am satisfied now.
26 May 2026
Unprompted review
Reply from bike-components
Thank you for your feedback.
We’re sorry for the delay in communication at the beginning.
We understand that this may have been confusing and we truly appreciate your feedback, as it helps us improve.
We’re really glad that everything could be cleared up in the course of the process and that you’re now satisfied with your bike. That’s exactly what we want to achieve.
We’ve also reached out to you directly via email.
Enjoy your new bike and have lots of great rides 🚴♂️
Very good customer service!
Ordered a few things i needed before leaving for holiday, the package came in very fast (to The Netherlands)
Sadly one of the items came in broken, probably during the shipment.
I send them an e-mail and got a quick response.
Without any hassle they shipped me a new item.
This wasn't my first order here, and it wouldn't be my last ^^
They have everything you need, one of the best prices, fast shipping and very good customer service.
1 June 2026
Unprompted review
I have been a customer for many years…
I have been a customer for many years of BC, I can say is that they are a good online shop for bike parts. The delivery is fast, the price are also good they have discount from time to time for some items, they even sell a workshop version of the items that are cheaper than the normal price. Ordering online works well the customer is informed about the available and avilability of the item. The returns also works well. The customer support is also good. Over all it is a shop to go if you are buying bike parts.
21 May 2026
Awesome shop!
6 May 2026
Awful Customer Experience.
Awful Customer Experience.
I have been trying to communicate that I am experiencing issues with my Garmin Forerunner 570 for weeks now, by emailing customer service. All my attempts to communicate this have been ignored.
Nobody is acknowledging the issues I am experiencing. Nobody has tried to reach out to see what we can do to fix it.
I run a marathon on Sunday (in two days) and now I do not have a fully functional watch for the occasion.
23 April 2026
Unprompted review
Reply from bike-components
Thank you for your feedback!
As I can see, everything was quickly resolved with our team in the meantime, and the refund for your watch has already been issued.
We completely understand how frustrating the timing was right before a marathon, and we apologize for the stress and the delay in our response!
We hope your marathon went great despite everything. If you have any further questions, please feel free to reach out to us anytime!
Until then have a great time running! 🌞
No refund almost one month after delivery
Returned an item almost a month ago as it was faulty. Tracking shows that it has been received 22-04-26. Have tried to contact the company several different ways (phone, complaint form, email) to see what the issue is. They have not replied to any of my correspondences. The crank cost €930. Theft!
22 April 2026
Unprompted review
Reply from bike-components
Thank you for your Feedback. We are truly sorry for the long wait! Due to a high volume of inquiries and the inspection process of the item, this took much longer than it should have. We completely understand your frustration, especially for a high-value item like this.
Your refund has now been fully processed and sent out to you.
If anything is still open or if you have any questions, please reach out to us directly via email or request a callback. We will take care of it immediately.
Thank you for your patience, and we wish you a great time on your bike! 🚴♂️😊
Don’t order from Uk
I recently ordered a pair of Magura mt5 brakes alongside a pair of brake rotors, I ordered these to ship to the uk therefore I had to pay around £20 of shipping costs. My package was being delivered as usual having updates about where’s it’s been until I get an email saying my package has attracted customs charges meaning I had to pay £44 pounds for it to be released and then delivered to me. I bought a whole bike coming from Spain last year and I had no issues at all like this which is pretty ridiculous as surely a small package of brakes would be much easier and less problematic than a whole bike. In this scenario you’d expect the company you’d ordered from to pay this cost as it is in no way my problem and I’d already payed extra for shipping, yet the company said I had to pay it which is ridiculous, as this package now costed around £200 altogether with delivery I asked for a refund. Do not order from the Uk as they will probably stop the package and charge you for no reason.
8 May 2026
Unprompted review
Reply from bike-components
Thank you for your feedback and sorry for the confusion.
For orders shipped outside the EU, prices are shown without German VAT. Any customs duties, import taxes, and additional fees are determined by the local authorities in the destination country and have to be paid by the recipient.
This information is also outlined in our shipping information.
We understand that shipping to the UK may seem high due to additional handling and the increased logistical complexity compared to domestic deliveries within the EU.
Thank you for your understanding. Wishing you a great time on your bike!
All in all was good
All in all was good, shipped within 2 days, right product delivered, the price was good too
28 April 2026
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