Bike 2 Work Scheme Reviews 

2,351
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast response times and highly efficient service when sorting out their bike vouchers. Many people note that the overall purchasing process is exceptionally straightforward and remarkably simple to complete from start to finish. However, some people mentioned that the online system can sometimes feel a bit confusing or opaque to navigate successfully. Reviewers also noted that you really need to read the fine print carefully to fully understand how the scheme works. Additionally, a few consumers experienced minor hiccups or technical issues with platform steps during their transaction.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting a simple,... See more

Service

Users describe positive interactions with service, highlighting thorough and professional experiences from... See more

Product

People report positive experiences with product purchases through the scheme. Consumers express satisfaction... See more

Response time

Customers had positive experiences with response time, highlighting prompt and helpful communication... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful, friendly, and knowledgeable team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more

Company replied

Rated 5 out of 5 stars

Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike o... See more

Company replied

Rated 5 out of 5 stars

I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more

Company replied

Rated 5 out of 5 stars

They are quick to respond to any queries. Answers provided are, in my experience very clear and helpful. They provide timely updates regarding progress of quotes and vouchers. They process clearance... See more

Company replied


Company details

  1. #10 of 15 best companies in Human Resource Consulting

Information provided by various external sources

As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,351)

216 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Bike2work 💙

Great scheme, easy to set up and you don’t really notice the payments coming out! My second time and undoubtedly not my last 👍👍

19 March 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi John,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Simple and easy to use

Simple and easy to use. I have my new bike already. Took just a few days in total.

11 March 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Steve,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Excellent

Very straightforward process and quick issuing of voucher. Very helpful when I called customer service.

11 March 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Steve,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Easy to use

Easy to use. Good communication

9 March 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Emma,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Nice and easy

Nice and easy, simple to use no hiccups. My bike was ordered and arrived within a few days.

4 March 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi James,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Extremely simple process

Extremely simple process, highly recommended

24 February 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Dave,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Smooth and fast.

20 February 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Callum,
Thanks for your feedback , Happy Riding.
Regards
Bike2WorkScheme.

Rated 5 out of 5 stars

Easy process, great bike

The process was very smooth, I was constantly kept to date with where we were at and next steps, and the bike is great!

20 February 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Tony
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme.

Rated 5 out of 5 stars

Bike to work scheme were quick to reply…

Bike to work scheme were quick to reply and very helpful ,also glad I chose evans cycles stockport. The staff there helped me choose the bike for me and im more than happy with it.

23 January 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Mark,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Bike purchase

Very simple and easy to sort

11 February 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Glenn,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

Rated 1 out of 5 stars

I’m not angry, just disappointed.

Second email requesting a review.

My employer has paid, the bike shop is ready to send the bike but Bike2work has “an administrative error” and has not processed the voucher. I have contacted Bike2work and asked about the voucher and was met with short answers claiming that there were no problems on their end without actually looking in to the problem.
My first experience was great. This time, not so much. Everyone is out of pocket apart from Bike2Work and they seem to have no urgency to fix the problem and are more concerned about getting this review from me.

27 January 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Kate,
Thanks for you feedback,
From time to time there is a technical issue, we apologise for that, I hope you now have your bike and look forward to working with you in the future.
Regards
Bike2WorkScheme

Rated 5 out of 5 stars

Spot on

Spot on. All quick and good timing

26 January 2026
Bike 2 Work Scheme logo

Reply from Bike 2 Work Scheme

Hi Dan,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme

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