As I was trying to make my purchase, it would not go through with 2 different credit cards which both have a zero balance. I tried several times on both cards and then shut down your app and the... See more
Company replied
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Located this bike for 50% off compared to several other online retailers. It was received quickly with no damage, and assembly was quick. Saved me several hundred dollars. Would definitely consider us... See more
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... See more
I recently purchased an IAx | Advanced | Ultegra Di2 from bikexchange.com and overall had a very positive experience. Shipping was fast and the price was excellent—hard to beat for this level of b... See more
Company details
About BikeExchange
Written by the company
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.
Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.
Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.
We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.
Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.
Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.Contact info
829 Riverside Dr., 28801, Asheville, United States
- 949-344-2444
- info@bikeexchange.com
- www.bikeexchange.com
Shop the best deals on BikeExchange
4.0
Great
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 48 hours
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I had a great experience and the seller…
I had a great experience and the seller delivered the bike faster than expected. All email communication happened as explained during shop process.
4 November 2025
Details of listing were exactly what we…
Details of listing were exactly what we were hoping for. Completely satisfied with our purchase!
31 August 2025
Great service and quick delivery
The bike arrived quickly and was easy to put together and ride. I need help setting up the smart sense and you did it in the store. Great service.
8 October 2025
Great Online Experience!!
Great online experience - super easy to order a bike for my wife. Great communication by the staff. The bike was ready within 48 hours. Pickup was super quick.
12 October 2025
Called for advice -- purchased -- ended up with bait-and-switch.
Called for advice. Person who answered was very nice and provided decent advice. Said they would reach out to vendor and get back to me, but never did. I ended up ordering anyway -- order went through and CC was charged. Received "oh no" email from vendor (Victory Bicycle Studio) saying bike is no longer available. Vendor (Victory Bicycle Studio) then "generously" offered to sell me two different bikes -- one at $1,000 more and another at $2,000 more. Complete bait-and-switch by Victory Bicycle Studio. Bike Exchange offered free shipping on any other bike on their site, but they had noting comparable for me to purchase. Not an adequate remedy and very dismissive. Ultimately refunded.
25 September 2025
Reply from BikeExchange
Thank you for your feedback as this is definitely not the kind of service we aim to provide. We understand how frustrating it is to purchase a bike and then to get hit with a "not in stock" message.
The issue here came down to a lag in inventory updates from one of our partner stores, which we aim to minimize but can happen from time to time. In these rare instances, we always encourage our retailers to try and offer alternative solutions to the customer, but we understand how offering more expensive options could have come across as a bait-and-switch, though that was not the intent.
We appreciate the honest feedback and will take it into consideration as we continue to improve our merchant relations. If there's anything more we can do to help you find the right bike, don't hesitate to reach out.
Even has hard to find models!
Was able to order a specific bike I could not find anywhere... even using the manufacturer's network of stores. Bike delivered super quickly in excellent condition!
23 September 2025
Everything was great
Everything was great. Received the bike in a timely fashion. Shipping was way too much though. With a five thousand dollar bike, shipping should be included.
20 September 2025
Great bike for beginners.
The bike is easy to ride. My daughter loves it compared to specialized that she rode before.
18 September 2025
Unprompted review
In the loop
Product was described and illustrated clearly. Once ordered, next steps clearly defined.
16 September 2025
I found the bike that I like the price…
I found the bike that I like the price was right the website was easy to navigate. Everything worked great.
13 September 2025
Communication need to improve
Communication need to improve, i have messaged several times about my order status and never got a response.
6 September 2025
3 reasons you get 2 stars
3 reason:
1)It has been 7 days since I placed my order. Bike has not shipped, 2)yet my credit card has been charged in full for the purchase.
3) no update is available.
I will wait until Monday 9-15-25 for an update if none are available I will be canceling my order.
5 September 2025
Reply from BikeExchange
Hey Andrew, thank you for your purchase and we're sorry to hear about your frustrations with the order process. On Friday morning, before you wrote this review, we sent you an email update to the email address we have on file from your order. We will follow up with you directly again and are happy to help in any way.
I am concerned with the lack of…
I am concerned with the lack of communication/contact . I feel that I should be able to speak with someone not just through emails. I had to reach out by email to update my address. It’s not reassuring when you have to email and then you get a notice and the address isn’t changed on the notice. So I am quite frustrated at this point.
2 September 2025
Reply from BikeExchange
Hey D'Ann, thank you for your feedback. After looking into your order, it looks like you placed your purchase with us outside of our customer support working hours and quickly sent us a follow up message requesting an address change. When our customer team signed on in the morning, they promptly responded to your message that they had made the update. However, the shipping confirmation email that went out the following day when the bike shipped did contain the old address even though your order is headed to the correct address—that is a mistake on our end, as we should have clarified. Rest assured, your order is being delivered to the correct, updated address. If you have any further questions or concerns, you are welcome to call our customer support line (949-344-2444) between 9-5pm EST or email us at info@bikeexchange.com.
Reply from BikeExchange
Thank you for your review, and we're sorry to hear about your frustration.
BikeExchange is an online marketplace that connects customers with independent bike retailers. While we don’t handle shipping directly, we do display the estimated dispatch times provided by each shop on the product page. In this case, the retailer you ordered from has an average fulfillment time of up to 15 days.
That said, we understand how important timely delivery is, and we’ve reached out to the shop to request an update on your order and to see if it can be expedited.
We also want to note that we hadn’t received any direct communication from you about this issue before the review. We always encourage customers to contact us first, as we're here to help and resolve any problems as quickly as possible.
Thank you for your patience—we’ll be in touch as soon as we hear back from the retailer.
Mellow Johnny's Austin, Texas, sales location
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple .
Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,hard rubber for long wear. With a great selection of optional accessories including , saddle , handle bars , pedals etc. Kryptonite locking chain easy to carry , use.
10 May 2025
Unprompted review
Bike exchange is easy to use.
This was too easy. A great way to find your ride. This bike order was my second order for a bike. My first order had a strange glitch (nothing to do with bike exchange) and they helped me sort through it. Kudos to them.
5 September 2025
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