As I was trying to make my purchase, it would not go through with 2 different credit cards which both have a zero balance. I tried several times on both cards and then shut down your app and the... See more
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Located this bike for 50% off compared to several other online retailers. It was received quickly with no damage, and assembly was quick. Saved me several hundred dollars. Would definitely consider us... See more
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... See more
I recently purchased an IAx | Advanced | Ultegra Di2 from bikexchange.com and overall had a very positive experience. Shipping was fast and the price was excellent—hard to beat for this level of b... See more
Company details
About BikeExchange
Written by the company
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.
Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.
Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.
We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.
Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.
Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.Contact info
829 Riverside Dr., 28801, Asheville, United States
- 949-344-2444
- info@bikeexchange.com
- www.bikeexchange.com
Shop the best deals on BikeExchange
4.0
Great
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 48 hours
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Reply from BikeExchange
Thanks for reaching out and we are sincerely sorry for your experience. Please reach out to us at info@bikeexchange.com and we will get you taken care of ASAP.
Product listed as available but not in stock
Sadly, I purchased a bike through the website, and shortly afterward I received a call from the store informing me that the bike listed as available on BikeExchange was actually not in stock.
I was offered several alternative solutions, but none of them included getting the bike I originally wanted, which is a real shame. While I’m not sure where the mistake originated, I was ultimately the one affected by this situation.
7 January 2026
Reply from BikeExchange
Thank you for taking the time to share your experience and we apologize for the disappointment this has caused. While BikeExchange connects customers directly with independent bicycle retailers using direct inventory feeds, in rare cases, a retailer may sell a bike in-store before their inventory update is fully reflected on our platform. Unfortunately, this appears to have been one of those instances.
We understand how frustrating it is to place an order for a specific bike only to learn it’s no longer available, and we regret that we weren’t able to secure the exact model you were looking for. Your feedback is important and helps us continue improving inventory reliability and communication across our marketplace.
If you have any questions or would like assistance finding a similar option in the future, our team is always happy to help.
Super easy buying process
Super easy buying process. Shipped and delivered within a week of purchasing
31 December 2025
Bike People Trying to play in the tech world
I purchased a bike through Bike Exchange and it turns out the partner shop didn’t have the bike in stock. It was 6 days before the partner shop finally returned my emails and informed me that they didn’t have the bike. I’m sure Bike Exchange will say this is out of their control but if they are going to broker deals, they need to have systems in place to ensure bikes are shipped within a certain time frame and communication is maintained between the consumer and shop. Not just collect a fee and move on. Have some checks and balances. It’s not hard to do with technology these days.
31 December 2025
Unprompted review
Saved the day
Saved the day! Broke my frame today and need a bike in my budget to keep me training for race season. You had it! Thanks
4 January 2026
Nice bike, great price, very satisfied
The website description and pictures of the bike I bought were accurate, and liked knowing where the bike was located as I was able to put a deposit down online, drive to the shop to test ride it, and pick up vs shipping. Price was great, and bike shop was great to deal with, it was ready to test ride when I got there and it was an easy decision to complete the purchase.
26 December 2025
Bike I paid for was not available
I paid for the bike I found online listed by BikeExchange. However it turned out that BikeExchange’s partner bike shop did not have the bike in stock nor was it available from the manufacturer. It was disappointing for sure. On the positive side of this I was refunded the money I paid the next day without having to do anything. Unfortunate experience but mistakes happen.
19 December 2025
Excellent customer service
Excellent customer service, called me to confirm address so my purchase would arrive before Christmas! Thanks again Brian at Archer Bikes!
17 December 2025
I have only one buy with bike exchange…
I have only one buy with bike exchange and it was very good, I fully recommend it
18 September 2025
Good experience, great price
The bike (trek madone sl 5 gen8) I wanted was priced almost as low as the used ones, although it was brand new. The process was short, clear. My questions about the bike being new or amount of headset spacers were answered promptly. The bike was shipped immediately after the order. The seller (Michael's Cycles) answered to my emails about the installation. They were very responsive. The bike was delivered in 2 days without an issue. All good experience.
1 December 2025
Excellent Customer Service
Excellent customer service. Original seller did not have bike - but Bike Exchange found the bike (out of stock nearly everywhere), honored the price, and it was shipped sooner than original estimate. Highly recommend.
1 November 2025
Customer service was fast to respond…
Customer service was fast to respond and helpful.
26 November 2025
The help of the guys at the live chat…
The help of the guys at the live chat is always great.
2 December 2025
Great deal fast delivery thanks
24 November 2025
I have been shopping for a week for a…
I have been shopping for a week for a new Trex bike. I found this website that had my size and the price affordable. I was able to reach out through email and get the questions answered and a immediate response. I haven't received my bike yet I'm sure once I receive it I can give another review.
14 November 2025
Everything went just like they said.
16 October 2025
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