BIKER-BOARDER Reviews 

great delivery times, great prices

Excellent experience. Fast shipping and very smooth and efficient return process.

Bought a Specialized Diverge. Delivery was fast, communication was accurate and optimal. Excellent service so far, very happy with my bike.

For years and years the best dealer for our Dutch team (mtbheeze) Excellent communication, products and prices. Also with guarantee claims or support the bikerboarder team is the best.

I ordered 3 items and 2 had serious issues. The "new" helmet was 2 years old which means it is well into it's 3-5 year lifespan. This was not indicated in the item description. Next, they sold me a mudguard from Cube that Cube said would fit my bike. When it didn't, Biker Boarder did not offer technical advice to make the fender fit... Maybe because they lack knowledge. They told me to just return the part. Maybe they are selling a bad part and just hoping people don't return it.

Great customer service. Bought a €8k bike and they sorted a few issues I had very promptly and fairly.

I am overall very happy with the order. I bought Cannondale Topstone 1 gravel bike and price was a deal, shipping was very fast (1 day after the order!). Bike arrived well packed, protected, and disassembled (wheels, saddle, steering) - assembly took 10 minutes, really good experience and recommendation.

Made an order Sun night - got a pair of s-works by lunch on the following Wen. Smashing!

My wife made an order on this website.
She is a citizen of US. The website doesn't give the option to put in the billing address USA or any other country except the few countries of EU.
Therefore we were forced to put the same address as for delivery in Germany. And now the shop refuses to change the billing address and to pay back the refund tax. by email they just copypaste the same response.

Ordered an e-bike, arrived. Broken and missing important sticker from frame. No answer as to why. Took bike to an authorised repair shop and was told it required a new battery and motor, costing 1700 euros.
They then ask for lots of information and photos I can’t give without answering any of my questions..
I suspect I have been sold a demonstrator or returned bike..

Fast delivery (two days), bicycle size didn't fit me, returned it without any problems, very good communication

Top service. My ebike was delivered in 1,5 weeks. Top e-mail support. Perfect e-bike.

If you are SWISS stay away from this fraud shop.

I gave 1 star because entire experience with this shop. Here is why: I tried to buy a snowboard online. Made an order and paid. I was contacted by them day after saying that my credit card was not approved and they asked to do bank transfer instead. I made a bank transfer and asked them put invoice to package so I can do export documents for taking vat back. They refused to put invoice saying that I can print it. But since I did direct bank transfer I did not get any invoice (I feel that are selling things like this avoiding to pay taxes). So I printed out an order confirmation and made export docs. After I send it to them they refused to give tax back saying that they need an invoice. P. S. Befor all this they ensured that they are doing tax back. P. P. S customer support is 0. They are not picking phone for 2 days!

Bought a Specialized Levo E-bike online at Bikerboarder.de.

On the day it was supposed to be delivered I received an email that they couldn't find my bike in the warehouse.

My bike was delivered four days later in a badly damaged box.

Unpacking I discovered the front fork was scratched.

I send and email with pictures to customer service. They were sorry I wasn't happy with the delivered goods...

Of coarse I wasn’t ‘happy’. No explanation however what happened. No sorry for the mistakes that were made or the fact that this was not the standard for delivery.

They offered me a 75 Euro refund for the scratch. I told them that was a slap in the face but wanted to leave this experience behind me, enjoy riding and would write a review.

A week later BB contacted me that they were not happy with the review. After a couple mails back and forth I was offered a 50€ voucher to change or delete the review.

Excellent costumer service!

I placed an order that somehow got lost on the way to me (yes, that can happen!).

At this point the costumer service was First Class!

After getting in contact with Bike-Boarder via E-Mail we had a quick exchange and then they offered the refund!

Never again!
I ordered a Canondale Topstone 2, 1899€ + 40€ Versand.
I received an email which said that the bike would come in 2- 3 days. NOTHING.
The link with DHL first shown delivery on 20th of May, today is 25th, nothing so far, no link updating. You contact them and the answer you have is - Sperrgut, takes time. COOL! Why no one said that before you buy the bike than you have the CHANCE to decide if you wanna wait or not ???????? I need the bike for for an endurance training and I will NEVER recommend or suggest this shop for anyone.
They are responsible for choosing DHL and Im pretty sure they are aware of the delivery time. If the bike does not come until end of the month, I will send it back and get in another shop, local, what I should have done since day 1. Never again!

Specialized, S Works 7, Withe, Black, Gr.43,
Lieferung sehr schnell da, Preiß € war Kaufargument.
Tolle Ware, leider der rechte Schuh einen Tick zu klein.
Werde die Schuhe morgen zurück Senden.
Leider ist meine Gr 43,5, wide nicht im Sortiment.
Werde da morgen Früh Anrufen,ob es Sinn macht Gr 44 zu Versuchen, wenn alles past gebe ich sehr gerne 5*****

I purchased a Garmin 830 with PayPal payment option.I choose the option of 12 payments offered by PayPal and the purchased was confirmed by the seller. One day later I got an email from BIKER-BOARDER saying that I should cancel my order due problems with PayPal. I called the customer service and I was told that the owner's store didn't want to sell me the Garmin 830 in payments because many people were buying through PayPal in payments and not paying.I was informed that I should cancel my order and at same time I got an email from PayPal saying that my purchase was ok and that the seller was preparing my order.I will never in my life buy something from a place where they think you are a thief.
If BIKER-BOARDER doesn't want to sell in payments through PayPal they should say that to Paypal and not call the clients as thief and making us cancel the order like if we want to do something wrong.

Very Fast delevery, decent priceand and also very easy and quick to return an item