BIKER-BOARDER Reviews 

I purchase a e-bike the 4th of augustus.
The internet site promises a professionnal check before sending.
This check wasn’t done.
The damper présent a major defaut.
Till now, the 16th of september; I have no damper! No information!
DON’T BUY BIKE ta biker-boarder

Ordered a bike more than 2 weeks ago and to this day I didn’t receive the package, although they stated on the website that they will deliver in 1-2 days.
I tried calling multiple times but nobody answered. Last week I got some brief and unuseful responses to my emails. And now I still don’t have a resolution to the issue and still no response from them.

I've made two orders in the past month with Bike Boarder. I bought a Cannondale Topstone Carbon and then followed up with a second order for some bottle cages. I got a great price on the Topstone on black Friday sale. They shipped the order the day after I placed it. It came in a bike-boarder branded boxed mostly assembled. Just had to put on the wheels, drop in the seat post and screw in the bars.

Then I followed up with bottle cages and some bottles. I guess they had a sale at the time that wasn't factored in at check out. I didn't even know about it. Without contacting them or anything, I had a refund on Paypal for the difference the day after the order.

I've read negative things here about customer service. Both of my orders arrived without incident, so I can't speak to that. I do feel that the Trustpilot score, as I'm writing this, is completely unfair and should be a lot higher.

Avoid these crooks! They've sent a 75€ scooter instead of the originally ordered 750€ bike and then they claimed the scooter is not in their sortiment and refused to give your money back! After the first email exchanges they did not answer to my mails just simply disappeared. Frauds!

You will receive your product, but forget about any after sales service. I had a problem with a Giro shoes that I never got a reply.

Very good price on Ghost belt drive bikes. Bought one for my wife 2 years to Finland. It took quite some time to arrive (over 2 weeks) but arrived with no flaw with the bike itself.
The bike has been trouble-free since. But I can imagine it's going to be a nightmare to try to ask for any meaningful warranty (or if the bike arrived broken).
The website itself is very poorly constructed, hard to manage order and in general difficult to use.

Peak performance Gravity pants XL, CZECH REPUBLIC, Fast Delivery,100ok

order never received, was delivered on an other adress.
Shop never did an effort to resolve this.
Order not received, no refund, and no answers to my mails...

Ordered a helmet for one om my kids. It took just a couple of days and then it was delivered to our door in Stockholm, Sweden. Best price I could find online in Europe. Very happy with product, price and service.

Bike delivery was ok. With a warranty service case, BB stopped responding completely without investigating the case with a statement that wheel breakage was a user fault. They also refused to respond to the European Consumer Centre when the case was transferred to them.

I must admit Iwas critical when reading on this site but on "trustedshops" they had high ratings....
To be sure I e-mailed BB and asked if the bike I was interested in (+3000 Euro) was in store and they replied instantly that it was so I placed an order. Delivery was three working days to Sweden. I didn't get a tracking number by mail but could view my order om BB's site and could track it to UPS and follow my order.
Package was perfect, no complains and fast delivery.

Biker-boarder took 2 weeks to deliver a product they had in stock

The good part: It was packed OK and had the item I ordered.

The bad: the free hub broke in a month, and the bike has 2 year warranty. after ignoring my emails for a week, they refuse to fix it. Their customer support is non-existent and they don't like to honor warranty.

I ordered a set of Burton hitchhiker bindings form this store as price was slightly less than competitor, German company and I am currently in Austria. The order went through this was Friday, Monday email informing that due to computer r error? they don't have that product and they can order from supplier, be patient. Burton have no bindings left so was worried. Then no answer for a few days, then expected summer delivery?Cancelled and ordered form another company but with this delay have no bindings even now after 12days. I oredred the board the same day from exposed and arrived in 2 days with skins Horrible company, very disorganized And don't care.

To start with, they messed up payments between credit card and paypal...
They were late to ship to begin with, so I gave them a later delivery date as I was going on holiday, but they still managed to miss the new date by more than a week, including a voided UPS shipment...
It took forever and multiple emails/calls to get a simple VAT refund...
One month later I still have not received the bike I ordered...
And no compensation for poor customer service of course...

Paid 2000€ for a bike. I made the mistake not to change from Germany to Sweden. Their automatic (or Burkina-Faso-placed) order-department could not understand Gothenburg don't exist in Germany. When they finally became aware of the mistake, they refused to send the bike. They were angry, after I given them a bad review. ( For slow delivery)