I’m very happy with the inner tube and the speedy service. When I’m next in Spain and need something for my bikes I’ll get it from you folks. Muchos gracias.
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Bike under warranty and a problems with a component...cycles uk are not interested in helping with this problem. They have had my back wheel for a month and just not interest and passed the problem ba... See more
Excellent service , delivery, product choice and price.
Wrote about the wrong company. These are probably great.
Company replied
Company details
Written by the company
En línea desde hace varios años, la web Bikeshop.es se ha ido convirtiendo rápidamente en una referencia en el mundo de la bicicleta en Internet. Teniendo por objetivo principal democratizar la práctica de la MTB, hemos apostado siempre por responder lo más rápida y eficazmente posible a la integralidad de la demanda de nuestra clientela. Gracias a nuestra selección de productos, cada vez más amplia y especializada, a nuestro Servicio de Atención al Cliente profesional y resolutivo, a nuestros reducidos plazos de entrega, la reputación de Bikeshop no para de aumentar. Presente en el mercado de la MTB, desde el Cross Country hasta el Descenso, pasando por el BMX, pero también en el mercado del ciclismo en carretera, nuestra tienda en línea ofrece una selección única de marcas y productos. A partir de ahora, gracias a la colaboración con SIGNA Sports y su filial Internetstores, Bikeshop aspira a ganarse una plaza preferencial en el universo del ciclismo en Europa.
Contact info
Germany
- www.bikeshop.es
4.3
Excellent
70k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Order delivered as expected
Order delivered as expected and nothing negative that I could say.
24 August 2020
Unprompted review
Os the escrito port una devolution y no…
Os the escrito port una devolution y no me habeis respondido el correo.
24 August 2020
Unprompted review
Reply from Bikeshop
Estimado cliente,
De momento no hemos recibido su devolución en depósito. Si es tan amable de enviarnos por e-mail su comprobante de envío, con mucho gusto haremos el rastreo para que pueda recibir su reembolso a la mayor brevedad posible.
Saludos cordiales
Bikeshop
Horrible logistics - never again
Delivery took 2 weeks although 4 days was guaranteed.
Invoice missing, so package got stuck in customs. Had to talk 5x to UPS to resolve issues that Bikeshop caused. Cost me additional 20€ to get it out of Spanish (!!!) customs.
Mega unprofessional. Never again.
Re to your reply: it is NOT the customers fault if a Webshop is not capable for logistics!!! Your Webshop is registered “.es” ; a customer assumes that you know the basic regulation for one of the biggest islands of spain!!!
Basically you confirm my statement: mega unprofessional.
13 August 2020
Unprompted review
Reply from Bikeshop
Dear Customer,
It is a pity that you have not contacted us via email regarding this incident. The problem with the delivery of your order is due to the fact that you have your client account incorrectly configured. Since the Canary Islands have a different tax regime than the rest of Spain, the delivery and billing address must appear "ES-Islas Canarias", to avoid customs problems, prices are without VAT and transport can make delivery without problems . We invite you to correct the mentioned error to avoid future inconvenience.
We hope we have clarified all your doubts.
Cordially
Bikeshop customer service
Great service and prices.
5 August 2020
Unprompted review
Good service
Good service, goods promptly delivered be Seur. Fair prices.
19 July 2020
Unprompted review
Fast delivery
10 July 2020
Unprompted review
Perfecto!!!
8 July 2020
Unprompted review
Poor delivery time, information, and communication...
I purchased a set of wheels and other components and all went fine until I proceed with the payment. I purchased the items and got the 30€ option of UPS Express. Regardless Covid situation UPS guarantee 2d maximum delivery time under this service.
However, I never received any message with tracking number or any other info from UPS side, which means it has not been processes by BikeShop which could be due to several reasons:
- items not in stock?
- items in stock but have not been put on UPS hands yet after 2 days??
That is something I will never know as nobody reply my emails neither pick the phone for several days. I am a bit stressed as I have to leave in 6 days as I work abroad and I have no clue what the situation with my pack is anymore. I would be happy to withdraw / change this review upon receiving my pack on time though, but at this point writing this review is the only way I figure out to raise BikeShop attention and make other customers aware of a potential situation they can face.
8 July 2020
Unprompted review
Reply from Bikeshop
Buenas tardes,
Gracias por compartir su experiencia Bikeshop.
Le recoradmos que no tenemos envio express devido al Covid-19.
Dado que nos encontramos haciendo teletrabajo las lineas telefónicas no están habilitadas.
Usted eligio la entrega entre 5/6 días laborables no garantizados.
Hacemos todo lo posible para enviar su pedido lo antes posible. Si, a pesar de nuestros esfuerzos, los plazos de entrega son más largos de lo habitual, nos disculpamos por adelantado.
Su opinión es importante para nosotros y nos ayuda a mejorar.
¡Hasta pronto en Bikeshop!
Deportivamente,
Servicio de Atención al Cliente
Good prices generally speakig..
26 June 2020
Unprompted review
Excelente servicio el Garmin 530 me ha…
Excelente servicio el Garmin 530 me ha llegado en perfectas condiciones, muchas gracias.
Great services and everything right with the garmin I totally recomended.
26 June 2020
Unprompted review
This was my second purchase from…
This was my second purchase from Bikeshop. The online purchase experience was great and the my order arrived in good order in the announced delay.
26 June 2020
Unprompted review
Order took a while to ship with no…
Order took a while to ship with no updates. It took a ping from me to customer service to trigger shipment. After that, everything was great.
17 June 2020
Unprompted review
Delivery time was postponed few times
Delivery time was postponed few times. In the end I need to resign from few items to finally receive part od ordered products after two months.
11 June 2020
Unprompted review
Reply from Bikeshop
Buenas tardes,
Le agradecemos su pedido y su evaluación.
Lamentamos sinceramente la inconveniencia que comparte con nosotros. No tenemos registrado ninguna reclamación sobre su pedido. Le recordamos que se puede poner en contacto con nosotros a contacto@bikeshop.es y ayudarle lo más rápido posible con su incidente. Quedamos a su disposición.
Deportivamente,
Servicio de Atención al Cliente
¡Hasta pronto en Bikeshop!
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