Nice cake we had ordered, but it was ordinary pre-defined. We wanted to order customised cake for 60kr/person on our event. On website there is only written about it, but there is no feature to order... See more
Company replied
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See what reviewers are saying
Positives: Lot of options to book food at 'Bilka Mad ud af huset' and very easy to book the order and pick them as well. They were also very helpful when we approach them via phone or email. This ma... See more
Company replied
Food was great, good quality and delicious, packing was also very good, overall great value for money when one has big gatherings. It was ready a bit later than originally ordered (30 mins) but... See more
Company replied
That was really good experience. I bought bicycle as a gift for my wife. We were surprised about lot of small nice features included together with bicycle. The only concern we have is quality of the b... See more
Company replied
Company details
About Bilka
Written by the company
Du ka' finde alt, hvad du behøver til familien, huset og haven i Bilka. Vi har et stort udvalg til lave priser og hver uge nye skarpe tilbud. Bilka Live arrangerer masser af events i hypermarkederne. Besøg din lokale Bilka eller besøg os på Bilka.dk, hvor dine valgmuligheder er endnu flere.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Du ka’ anmelde såvel dit butiksbesøg som din handel på bilka.dk her på Trustpilot.
Written by the company
Returner i butik og online
Du kan altid returnere dine køb både i butik og online
Ligegyldigt hvor du køber, kan du altid returnere din vare i vores butikker eller sende den til os.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- 89303000
- support@bilka.dk
- www.bilka.dk
3.9
Great
65k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great Experience!!
28 February 2024
Reply from Bilka
Hi Bahuleyan,
Thank you for your review.
It’s so good to hear that you’ve been satisfied with your experience.
We’re happy to have met your expectations, and we hope to see you again another time.
Kind regards
Helene
Bilka
Reply from Bilka
Hej Frank
Tak for din anmeldelse.
Vi er rigtig glade for at høre, at du har haft en god oplevelse med at handle på Bilka.dk.
Vi vil gøre vores bedste for at sikre, at du i fremtiden vil få samme gode oplevelse, når du handler på vores hjemmeside.
Med venlig hilsen
Malene
Bilka
Super hurtig ekspedition
21 February 2024
Reply from Bilka
Hej Knud
Tak for din anmeldelse.
Hvor er det bare skønt at høre, at alt er gået godt med din bestilling.
Vi er glade for, at vi kunne leve op til dine forventninger, og vi håber på at se dig igen en anden gang.
Med venlig hilsen
Lia
Bilka
Aldtid god service 😊
20 February 2024
Reply from Bilka
Hej Per
Tak for din anmeldelse.
Vi er glade for, at du har oplevet god service hos os.
Vi er glade for, at vi kunne leve op til dine forventninger, og vi håber på at se dig igen en anden gang.
Med venlig hilsen
Lia
Bilka
Godt sted at handle 😃
19 February 2024
Reply from Bilka
Hej Frede
Tak for din anmeldelse.
Det glæder os, at du har fornøjelse af at handle hos os.
Vi håber, du bliver glad for dit køb.
Med venlig hilsen
Lia
Bilka
Let at handle
16 February 2024
Reply from Bilka
Hej Hanne,
Mange tak for din anmeldelse.
Hvor er det godt at høre, at vores hjemmeside var overskuelig og gjorde det nemt at finde lige præcis det, du stod og manglede.
Vi håber, du bliver glad for varen og glæder os til at tage godt imod dig igen i fremtiden.
Med venlig hilsen
Christine
Bilka
Hurtig svar god pris kvik levering hos…
Hurtig svar god pris kvik levering hos click og collect
16 February 2024
Reply from Bilka
Hej Brita
Tak for din anmeldelse.
Vi er glade for at høre, at du har haft en god oplevelse med vores Click & Collect-system.
Vi håber på at tage imod dig igen en anden gang.
Du ønskes en rigtig god dag.
Med venlig hilsen
Lia
Bilka
God service
13 February 2024
Reply from Bilka
Hej Finn
Tak for din anmeldelse.
Hvor er det bare skønt at høre, at du har været tilfreds med din oplevelse hos os.
Vi er glade for, at vi kunne leve op til dine forventninger, og vi håber på at se dig igen en anden gang.
Med venlig hilsen
Pernille
Bilka
Nemt at handle med click og collect 👌🏽
13 February 2024
Reply from Bilka
Hej Eva
Tak for din anmeldelse.
Vi er glade for at høre, at vores Click & Collect system bare har virket, som det skal. At kunne få fat på en vare på under 2 timer er jo præcis, som det skal være!
Vi håber på at tage imod dig igen en anden gang.
Du ønskes en rigtig god dag.
Med venlig hilsen
Pernille
Bilka
Super fin service
9 February 2024
Reply from Bilka
Hej Inge Merete,
Tak for din anmeldelse.
Hvor er det bare skønt at høre, at du har været tilfreds med din oplevelse hos os.
Vi er glade for, at vi kunne leve op til dine forventninger, og vi håber på at se dig igen en anden gang.
Med venlig hilsen
Christine
Bilka
Reply from Bilka
Hej kunde
Tak for din anmeldelse.
Hvor er det godt at høre, at vores hjemmeside var overskuelig og gjorde det nemt at finde lige præcis det, du stod og manglede.
Vi glæder os til at tage godt imod dig igen, næste gang du besøger os.
Med venlig hilsen
Lia
Bilka
Very good Experience
6 February 2024
Unprompted review
Reply from Bilka
Hi Wanda,
Thank you for your review.
We are so happy to hear that you had a great experience with us.
We truly appreciate your support and we hope to have the pleasure of helping you again in the future.
Kind regards
Christine
Bilka
I bought an electronic item 6 months…
I bought an electronic item 6 months ago from Bilka Store. I got broken last week and I went to store to check guarantee option. They asked for the bill obviously but I couldnt find it. I asked them to check the bill giving all details of the transaction including date amount time and card aswell but they simply said they can not find if as it s older then 3 months. It was my first time buying electronic stuff from Bilka and I was wrong that the item has guarantee card and I believe that it was valid even if i dont have the bill. I just requested from Bilka customer service if they can help me in this case, because I believe that they have this in their data base and as I gave all detail that will be not that hard for them to check in their system but they simply said they can not check older. I am very disappointed with Bilka's costumer satisfaction policy. This shouldnt be that difficult to check rather than saying simply we can not check.
5 February 2024
Unprompted review
Reply from Bilka
Hi BB,
Thank you for your review.
We sorry to learn that you are experiencing difficulties with an item you've purchased from one of our stores
First and foremost, we have to make it clear that it is your responsibility as the consumer to keep a copy of the receipt. Still our colleagues at the store can sometimes assist by checking their local system which stores receipts for 3 months.
However you're welcome to reach out to our customer service department through our website at the following link: https://support.bilka.dk/hc/da, as they have the option of checking the central system.
You should still note that even in the central system it becomes increasingly challenging to locate receipts when the purchase is older than 3 months. Therefore, we cannot guarantee that we will be able to locate your specific purchase.
Have a nice day.
Kind regards,
Christine
Bilka
hurtig og effektiv "click and collect."
1 February 2024
Reply from Bilka
Hej Walter
Tak for din anmeldelse.
Hvor er det bare skønt, at du havde en god oplevelse med vores Click & Collect system.
Det er så dejligt, når det hele går op i en højere enhed.
Vi håber på at tage imod dig igen en anden gang.
Du ønskes en rigtig god dag.
Med venlig hilsen
Christine
Bilka
God levering
31 January 2024
Reply from Bilka
Hej Henrik,
Tak for din anmeldelse.
Hvor er vi glade for at høre, at leveringen af din ordre gik præcis som den skulle.
Vi håber, at du bliver glad for varen.
Hav en dejlig dag.
Med venlig hilsen
Helene
Bilka
God service.
29 January 2024
Reply from Bilka
Hej Karina.
Sikke en dejlig anmeldelse - den er vi glade for!
Rigtig god dag.
Med venlig hilsen
Line
Bilka
Super levering
27 January 2024
Reply from Bilka
Hej Kim,
Mange tak for din anmeldelse.
Det er dejligt at høre, at du havde en god oplevelse i forbindelse med leveringen af din ordre.
Vi håber, du bliver glad for varen, og så glæder vi os til at tage imod dig igen på Bilka.dk
Rigtig god dag.
Med venlig hilsen
Helene
Bilka
Alt i alt en super måde at handle på…
Alt i alt en super måde at handle på vh. Stig Holm
26 January 2024
Reply from Bilka
Hej Stig
Tak for din anmeldelse.
Hvor er det bare skønt, at du havde en god oplevelse med vores Click & Collect.
Det er så dejligt, når det hele går op i en højere enhed.
Vi glæder os til at finde flere varer til dig i fremtiden.
Med venlig hilsen
Malene
Bilka
Top of the pop
25 January 2024
Reply from Bilka
Hej Jacob
Tak for din anmeldelse.
Hvor er det bare skønt at høre, at du har været tilfreds med din oplevelse hos os.
Vi er glade for, at vi kunne leve op til dine forventninger, og vi håber på at se dig igen en anden gang.
Med venlig hilsen
Christine
Bilka
It was easy to order online and it was…
It was easy to order online and it was delivered exactly how it was ordered. We wanted a vegetarian friendly cake so, ordered online and picked up in chosen date and time.
18 January 2024
Unprompted review
Reply from Bilka
Hi Kather
Thank you for your review.
We’re so glad to hear that you got a five star experience when you ordered food from us.
We hope we can cook even more delicious food for you in the future.
Kind regards
Malene
Bilka
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