Billetto Reviews 

Reply from Billetto

Jul 18, 2024

Dear Martin,

Thank you for your feedback. We regret to hear that you encountered difficulties with the language settings on our platform.

At Billetto, our system is by default configured to display events in the language of the country where they take place. As we operate across various countries within Europe we offer selection of languages including Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, and Swedish to accommodate our diverse audience.

To ensure you receive information in your preferred language, simply navigate to the bottom of the page and click on the "Change Language" button. You will then see that all information during the purchase flow is translated to you selected language.

Regarding your concern about payment confirmation, we understand the importance of promptly confirming transactions. Upon completing your purchase, we immediately send a confirmation email to the address provided during the process, including your attached tickets and receipt.

We appreciate your feedback as it helps us improve our services. If you have any further questions or need assistance, please feel free to contact our support team directly on support@billetto.com.

Best Regards,
Team Billetto.

Reply from Billetto

Jun 24, 2024

Hi Geoffrey,

Thank you very much for your review.
We regret if you thought the ticket fee was too high. The ticket fee is the income we have as a ticket platform, which means that we are able to help our customers who buy tickets as an organiser.
In addition, this also goes towards future improvements to the system, so that we always have the most user-friendly system when it comes to holding events and purchasing tickets.

Tickets are always sent via email and can also always be accessed through the Billetto account under My tickets. SMS ticket is an optional alternative if the ticket is also desired on the phone as a message and since this service is provided by third parties, there is therefore an extra cost.
Regarding the repeated information you mention, you are always welcome to write to us at support@billetto.se as we would like more details about what information it concerns.
We appreciate your feedback on this.

Cheers,
Team Billetto

Reply from Billetto

Jun 21, 2024

Hi Marc,

Thank you for your stars! We're delighted to hear that you found the order process simple.

At Billetto, our goal is to make purchasing tickets for our many wonderful events as smooth as possible. Your feedback is invaluable and helps us continue to improve.

If you need assistance or have any questions, please don't hesitate to contact our Customer Support at support@billetto.com.

Best Regards
Team Billetto

Reply from Billetto

Jul 16, 2024

Hi

Thank you for your feedback and for choosing our platform. We appreciate your positive comments about our website and acknowledge your concern regarding the additional charges.

The mandatory ticket fee is crucial for maintaining and improving our platform to benefit both ticket buyers and organizers.

It's important however to clarify that the additional options that we offer our users such as SMS tickets, reminders, and insurance are completely optional. When purchasing a ticket on our platform, your tickets are sent to your email address free of charge. We strive to offer flexibility while continuously enhancing our services.

We value your input and are committed to providing a positive experience. Please feel free to reach out if you have any further questions or suggestions on support@billetto.com.

Best Regards,
Team Billetto

Reply from Billetto

Jun 20, 2024

Hi Lance,

Thanks so much for your review!


Cheers,
Team Billetto

Reply from Billetto

Jul 16, 2024

Dear Dr Trevor Jordan.

Thank you for your feedback. We understand your concerns about creating an account when purchasing tickets for the first time. Ensuring your data security is our priority, and we strictly adhere to GDPR regulations to protect your privacy.

At Billetto, creating an account after your initial purchase ensures seamless support for any issues that may arise. For instance, if you mistyped your email address during purchase or accidentally deleted the confirmation email containing your tickets, having a Billetto Account allows us to assist you promptly.

Your Billetto Account not only provides easy access to your tickets but also eliminates the need for printing.

For further assistance or questions, please contact our support team at support@billetto.com. We're here to help!

Best Regards,
Team Billetto.

Reply from Billetto

Jun 27, 2025

Dear Tomas,

Thanks for your feedback. We're sorry to hear that you had a negative experience.

As this review is from some time ago, we hope your issue has since been resolved. If you still need any assistance, you’re very welcome to reach out to our support team at support@billetto.com – we’re happy to help 💙

Wishing you a lovely weekend!

Best regards,
Team Billetto

Reply from Billetto

Jun 19, 2024

Hi Anna,

Thank you so much for your positive review!

We're very happy to hear that Billetto's system meets your requirements for ticket sales and that you find our platform easy to use.

Billetto is dedicated to providing a user-friendly interface and a reliable payment system, and your positive feedback on this is incredibly motivating. We truly appreciate it.

Best Regards,
Team Billetto

Reply from Billetto

Jun 7, 2024

Hi,

Thank you for your review. We are sorry that you have had a bad experience or felt that something did not work optimally on our App when purchasing tickets.
We are constantly working hard to make the site as user-friendly and easy to use as possible for everyone. Feel free to write to us at support@billetto.se with more details or if you need help with anything, and we will help you in the best way possible.

Cheers,
Team Billetto

Reply from Billetto

Jun 18, 2024

Hi Marek,

Thank you so much for your review!

At Billetto, we aim to provide an excellent experience for all our users, and we are very happy to hear, that we met your expectations.

We hope you have a wonderful experience at the event. As Billetto is solely a ticketing platform we can't take the credit for all the amazing work done by our organisers.

It would be great if you would also share your feed back with them after the event. You can find their contact information on their event page on our platform.

We truly appreciate your stars and your kind words.

Best Regards,
Team Billetto.

Reply from Billetto

Jun 13, 2024

Hi Jon,

Thanks for your evaluation. We are happy to hear that you liked the delivery service of the tickets.

The additional services we offer are not included in the normal fees because as you say yourself many of our ticket buyers consider that they are unnecessary and as they are provided by third parties and therefore have an extra cost, we have decided that only the ticket buyers who specifically wants them should pay for them and not everybody.
We don´t want to eliminate these offers as we do have a demand for these services and that is the reason you get the possibility to select them when buying your tickets.
We have recently changed the layout, so you now see the colours red when you deselect the service and green when selected. This is not to make anyone feel guilty for deselecting them but to make it clearer to see if the service is selected or not. We changed this on demand from many ticket buyers that found it difficult to see which services was selected.

We regret if you thought the ticket fee was too high. The ticket fee is the income we have as a ticket platform, which means that we can help our customers who buy tickets as an organiser.
In addition, this also goes towards future improvements to the system, so that we always have the most user-friendly system when it comes to holding events and purchasing tickets.
We appreciate your feedback on this.
Regards Team Billetto

Reply from Billetto

May 27, 2024

Hi Elisabeth,

Thank you for your feedback!

Sorry to hear that you had bad experience with our Billetto App. If you experiening any issues, please make sure to contact our customer support at support@billetto.com.

Cheers,
Team Billetto

Reply from Billetto

May 24, 2024

Hi Mario

Thank you so much for your positive review! We truly appreciate your kind words.

At Billetto, we strive to ensure an excellent experience for all our users, both ticket buyers and organisers.

It's wonderful to hear that we met your expectations.

Best Regards,
Team Billetto

Reply from Billetto

Jun 27, 2025

Dear Dudley,

Thanks for your feedback. We're sorry to hear that you had a negative experience.

As this review is from some time ago, we hope your issue has since been resolved. If you still need any assistance, you’re very welcome to reach out to our support team at support@billetto.com – we’re happy to help 💙

Wishing you a lovely weekend!

Best regards,
Team Billetto

Reply from Billetto

May 15, 2024

Hi Bellizzi Federica,

Thanks so much for your review!
We're glad to hear that everything was fast and easy.

Cheers,
Team Billetto

Reply from Billetto

May 29, 2024

Hi Werner de Hilster

Thank you for your feedback. We are sorry to hear about the inconvenience you experienced at the concert.

When buying a ticket for a seated event on the Billetto platform, you are required to select a seat during the purchase process.

You are definitely not supposed to memorize the seat number on the ticket. The ticket we send you will have the assigned seating area, row, and seat number printed on it. You can also view this information by downloading your ticket from the "My Tickets" section of your Billetto account. Additionally, this information will be visible to the organiser when your ticket is scanned at the entrance.

If the event you attended was seated, but the seating information was missing from your ticket, this is due to an error. It would be great if you contacted us directly at support@billetto.com so we could look into your specific case and resolve any potential errors.

Best Regards
Team Billetto

Reply from Billetto

Updated May 30, 2024

Hi Máire,

Thank you for taking your time sharing your feedback with us. We’re sorry to hear that your experience with Billetto did not meet your expectations.

When you purchase a ticket on the Billetto platform, we ensure that the ticket price, the ticket fee, and the total amount charged are very clearly displayed during the purchase process.

After completing your order, we send a confirmation email with your tickets and a detailed receipt at no extra cost. You can also view or download your tickets directly from your Billetto account.

In addition to this, we offer optional services such as SMS tickets, insurance, and event reminders, all of which are clearly priced and entirely at your discretion. You are free to accept or decline these services as you wish.

At Billetto, we aim to make discovering events easy and enjoyable. You can sign up for our newsletter to stay informed about upcoming events or follow specific organisers whose events are of interest to you. These additional features are designed to enhance the experience for those who choose to use them and are entirely optional.

Thank you again for your feedback. If you have any further concerns or questions, please contact us at support@billetto.com.

Best Regards
Team Billetto

Reply from Billetto

Jun 18, 2024

Hi Peter,

Thank you for your feedback.

Billetto is a ticketing platform designed to make it easy for organisers to create events and for buyers to find and purchase tickets. It seems you bought a ticket through an organiser's homepage, many of which link to their Billetto page for processing ticket sales.

We aim to facilitate the ticketing process, so we are sorry to hear that you found the experience less straightforward. The advertisements are intended to inform you of other events on the Billetto Platform that might interest you.

If you experience any issues, please don't hesitate to contact our customer support at support@billetto.com.

Best Regards,
Team Billetto.

Reply from Billetto

May 3, 2024

Hi Irene

Thank you for taking the time to share your feedback with us. We’re sorry to hear about the difficulties you encountered while using our platform.

Billettos platform operates across many European countries, and supports multiple languages. You can easily change the language to the one you prefer through the settings on our site.

If you’re experiencing any issues or if you need assistance, our support team is always happy to help. Please don’t hesitate to reach out to us at support@billetto.com

Best Regards
Team Billetto

Reply from Billetto

May 3, 2024

Hi Viktor,

Thank you for taking the time to share your feedback.

We regret to hear that your purchasing experience on our platform did not meet your expectations. Many of our users appreciate our newsletters, which provide updates on upcoming events of interest. Please remember, subscribing to these updates is completely optional.

Note that you will always receive both your ticket and the order confirmation by email.

I addition to this we also offer an SMS reminder service, which is not mandatory but available should you choose to use it. We are sorry to hear you feel the price for this service is too high.

Best Regards
Team Billetto