billiger-mietwagen.de Reviews 

74,460
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Great experience so far. Horror reviews of rental car places have not occured when via this web page. Either coincidence, or the rental companies do not want to treat clients via this web page badly.... See more

Rated 3 out of 5 stars

The time you need to book depends on how deep you want to dive into the contractual fine print, which still contains some important information that are not provided in the summary. During the time I... See more

Company replied

Rated 5 out of 5 stars

Delightfully flexible and informative website. Brilliantly done! Note: Not sure why, but our success in finding what we wanted varied up and down for a few days, so next time I would not start late... See more

Company replied

Rated 5 out of 5 stars

I was in touch with one of your very helpful and kind staff yesterday by phone. Unfortunately I could not rent the car as I only realized at the sixt office that my credit card was expired and my visa... See more

Company details

  1. Price comparison site
  2. Car rental company

Written by the company

billiger-mietwagen.de ist das führende Preisvergleichs-Portal für Mietwagen in Deutschland. Im Jahr 2003 haben wir billiger-mietwagen.de als ersten Mietwagen-Preisvergleich auf den Markt gebracht und sind bis heute marktführend in Deutschland. Wir arbeiten laufend daran, unser Leihwagen Vergleichsportal immer weiter zu optimieren, um unseren Kunden und Kundinnen den Weg zum perfekten Mietwagen so einfach wie möglich zu machen. Bei billiger-mietwagen.de finden Sie den besten Mietwagen zum besten Preis – flexibel, transparent und schnell.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

74k reviews

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4.3

All reviews

(74,460)

4,202 reviews in the last 12 months

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Rated 4 out of 5 stars

Had a good experience with company…

Had a good experience with company „Budget“ at the airport in Marseille. Got an upgrade to drive a Cupra Formentor- without any additional costs. Nice support from Imen, the contact person from Budget.

The only negative thing I can say is, that some scratches on the car and spilling marks inside the car were not documented. I was a bit unsure if this is something they would charge for after returning the car, without me being the person who did it during the 1-day-trip.

Overall, the service was quick and easy as well as the pickup and return of the car.

12 February 2025
Rated 1 out of 5 stars

If I could give a zero star review i…

If I could give a zero star review i would. Paid for a hire car, arrived at our destination in the UK ( from Germany) but we're unable to actually get a car due to details that this company didn't tell us. Shameful operation. Made a visit to visit my ill father fat more stressful than it needed to be. I would never use this company. Hire directly is my advice. We asked for information to get a refund, it never arrived. Shockingly bad company. Disgusting.

3 February 2025
billiger-mietwagen.de logo

Reply from billiger-mietwagen.de

Hello!
Thank you for your review.

We are very sorry that the rental car was not handed over to you on site.

We will forward your request to our customer service team. Our colleagues will contact you promptly in order to process your request as quickly as possible and help you further.

Kind regards
Your team from billiger-mietwagen.de

Rated 1 out of 5 stars

Complete scam going through…

Complete scam going through Billiger-Mietwagen. Was rejected at front desk for not having braille numbering on my card. This is nowhere in writing and was not mentioned prior to arrival. The car rental company referred us back to Billiger-Mietwagen. They have not engaged in responding to my emails and have kept the money paid for the car. What a joke! Left in a foreign country with no access to a car. Scam written all over it. Use a different broker.

30 December 2024
Unprompted review
billiger-mietwagen.de logo

Reply from billiger-mietwagen.de

Hello, Daniel!
Thank you for your review.

We are very sorry that you were unable to collect the hire car you booked and that our customer service was unsatisfactory.

We have already received your request from our customer service team. Our colleague will contact you as soon as possible to process your enquiry and help you further.

Kind regards
Your team from billiger-mietwagen.de

Rated 3 out of 5 stars

I have sent you an email and I didn’t…

I have sent you an email and I didn’t receive an answer, so I am a bit disappointed. And I would prefer if you have also an english website.

But I like your website, it is clear and easy to use.

10 January 2025
billiger-mietwagen.de logo

Reply from billiger-mietwagen.de

Hello, Maros!
Thank you for your review.

We are very sorry that you did not receive an answer from us yet.

We have forwarded your request to our customer service team. Our colleagues will contact you promptly in order to process your request as quickly as possible and help you further.

Kind regards
Your team from billiger-mietwagen.de

Rated 5 out of 5 stars

Best platform for car rentals

Have been using this platform for all my rentals for about 15 years. The money I have saved is signifcant. Never had a bad experience. On two occasions I had to go out of pocket for two small scratches, but got full refund without any questions asked through insurance arranged by Billiger Mietwagen. Highly recommended.

10 January 2025
Unprompted review
Rated 3 out of 5 stars

Full day charged for an hour delay

Everything worked really well, but I was negatively surprised when I received the invoice and noticed that an extra day had been charged. The invoice indicates that the car was collected at 14:42 on 23/12/2024, but this is actually the time when the process started, which for some reason took around 15-20 minutes. By the time I reached the car it was already past three o'clock. I returned the car at 16:01 on 30/12/2024 and would have expected this extra hour not to be counted as a full day.

30 December 2024
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Reply from billiger-mietwagen.de

Hello, Alberto!
Thank you for your review.

We are very sorry to hear that you were charged for an additional rental day by the local car rental station.

Your request has been forwarded to our customer service team. Our colleagues will contact you as soon as possible to process your request and help you further.

Kind regards
Your team from billiger-mietwagen.de

Rated 3 out of 5 stars

Reliability questionable, but willing to help

Even with a 3h delayed flight and provided flight details, I still had to wait 1 more hour to finally get a car. Since they did not have a car available after that hour, I got an nice upgraded car.

6 January 2025
billiger-mietwagen.de logo

Reply from billiger-mietwagen.de

Hello Christoph,
thank you for your feedback.

Your enquiry has been forwarded to our customer service team. Our colleagues will get in touch with you as soon as possible to process your enquiry and help you further.

Kind regards
Your team from billiger-mietwagen.de

Rated 4 out of 5 stars

The desk registration should be faster

The desk registration should be faster. The waiting time is too long. While you already gave all your data by the booking, it's still necessary to recheck all by the desk.
Car return is easy, when you have a full insurance. I had a bad experience when i did not have. The guy inspecting the car was trying to find invisible demage.

22 December 2024
Rated 1 out of 5 stars

I did not receive the car I…

I did not receive the car I reserved/paid for in advance at the FMO/Munster airport. SIXT was the car agency and their office was closed and calling the telephone numbers were not helpful--everybody just said someone should be there and we don't know why, but did not offer any practical help in getting the car. I paid for nothing. A message left to BSP Auto afterwards for cancellation/refund went unanswered.

13 December 2024
billiger-mietwagen.de logo

Reply from billiger-mietwagen.de

Hello, Hansen!
Thank you for your review.

We regret the inconvenience you experienced, especially with regard to the rental car you booked.

We will gladly forward your request to our customer service. One of our colleagues will contact you as soon as possible to help you as quickly as possible.

Kind regards
Your team from billiger-mietwagen.de

Rated 1 out of 5 stars

No one feels responsible

I booked a full insurance package that explicitly read "no deductibles" in case of damage to the car. Well it so happen that there was a little scratch on the car bumper, which led the provider to deduce €250 from my deposit as they claimed i wasn't ensured for this case.
Billiger-Mietwagen referred me to the insurer ERGO, who pointed me to the fine print, that revealed that the insurance wouldn't cover damages to the paint.

1 July 2024
Unprompted review
billiger-mietwagen.de logo

Reply from billiger-mietwagen.de

thank you for your feedback.

Your enquiry has been forwarded to our customer service team. Our colleagues will get in touch with you as soon as possible to process your enquiry and help you further.

Kind regards
Your team from billiger-mietwagen.de

Rated 4 out of 5 stars

Great experience

Car ordered with Enterprise through this site was a smaller category but this has been compensated by a discount. Tank was not completely full when delivered and awaiting solution of Enterprise still. Everything further great.

22 November 2024
Rated 1 out of 5 stars

My reservation based on rental from Alamo

My reservation based on rental agreement and the amount was €225 and total amount (tax included) was €335.
When I left the car, the authorized person of Alamo said that "everything is perfect, there is no problem". But when I was give back the car, Alamo collected from me €377.
When I realized it, I called the company twice and latest time they said me that we left the car late, so the system could charged the amount.
But I think that we are not more than late half an hour. Also they charged an amount more than agreement daily fee.
Actually I believe that, they should warn me about the situation.

24 November 2024
billiger-mietwagen.de logo

Reply from billiger-mietwagen.de

Thank you for contacting us.

We regret that your rental did not go as smoothly as usual.

Please submit your documents regarding this process directly to your landlord at the following link:

https://enterprise.ehcustomersupport.com/de-de

We hope that we have been able to help you with this information.

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