Billing Finance Reviews 

2,915
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the simple, stress-free process from start to finish. Many commend the professional and helpful staff, who are described as kind and patient, providing clear explanations. People appreciate the seamless user experience, with quick processes and transparent communication making finance easy and convenient. However, some customers noted issues with customer service, experiencing a lack of support, unsatisfactory answers, and unhelpful staff. A few others found payment terms problematic, citing non-competitive APRs, unexpected charges, or very short repayment periods.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick and efficient processes,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the professionalism,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Payment

Consumers find payment to be ambiguous, with some reporting swift finance processing and quick payouts to... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as swift, straightforward, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swift... See more

Company replied

Rated 5 out of 5 stars

What an amazing and professional experience I have had with Edwin especially. He has gone above and beyond to make sure I found the right car that was suitable for me. Nothing was ever too much has... See more

Company replied

Rated 5 out of 5 stars

My experience buying my first car was absolutely fantastic. The customer service was excellent from start to finish, and the team went above and beyond to make sure I had everything I needed. Their wi... See more

Company replied

Rated 5 out of 5 stars

Great service with Billing finance. I took out a loan and the process was very quick with a variety of lends, repayment plans and options. Professional staff who were easy to talk to, no hi... See more

Company replied


Company details

  1. #56 of 61 best companies in Car finance and loan company

Information provided by various external sources

Getting you where you need to be

Coronavirus Update

TALK TO US

We know many of you are worried about how your finances might be affected by coronavirus (COVID-19). If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help. The sooner you are able to get in touch, the more we may be able to do. If you would like to speak with us regarding your agreement, please call us on 01604 402 204 where an agent will be happy to assist you. Please be aware we are currently operating with a reduced number of staff. Due to this, you may experience longer wait times than usual when calling in to speak with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,915)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was quick and easy within a few days…

It was quick and easy within a few days I got my car and sorted everything out that should of been sorted

10 June 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 4 out of 5 stars

Easy to follow step by step guide

Such an easy process from start to Finnish

3 June 2025
Billing Finance logo

Reply from Billing Finance

Hi Jeremy, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 5 out of 5 stars
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Amazing service again

Amazing service again, was quick and simple and had new car within 2 days. This is my second agreement

6 June 2025
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Reply from Billing Finance

Thank you so much for your feedback Paul. We are so happy to hear your kind words and we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

Excellent service made my purchase so…

Excellent service made my purchase so easy highly recommended for buying your next car

5 June 2025
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Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

3 June 2025
Billing Finance logo

Reply from Billing Finance

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 5 out of 5 stars

Good service

Good service and very quick

3 June 2025
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Reply from Billing Finance

Hi Steve, thank you for taking the time to tell us about your experience of dealing with us. At Billing Finance we work hard to achieve the best outcomes for our customers. Enjoy your vehicle!

Rated 1 out of 5 stars

Unsafe car, no help, still paying

I bought the car three months ago through finance and reported faults within the first week. Instead of support, I was told to pay for a diagnostic before I could return it, even though the contract says I can return the car early without a reason.

An independent garage said it’s unsafe to drive due to a fuel tank issue. I’m still paying for a car I can’t use, and Billing Finance has done nothing to help. Very poor experience.

27 May 2025
Unprompted review
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Reply from Billing Finance

Thank you for your feedback. We are sorry that your experience at Billing Finance didn’t quite match your expectations.

Rated 5 out of 5 stars

I give 5 star .excellent

I give 5 star .excellent

21 May 2025
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Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Great service

Great service, fast action on payout and credit checks etc

15 May 2025
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Reply from Billing Finance

Scott, we're happy to see that you had a 5-star experience using Billing Finance. Thanks for sharing.

Rated 5 out of 5 stars

Great service

Great service

Thanks for all your help

Definitely recommend

Mrs J Nisbet

7 May 2025
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Reply from Billing Finance

Hi Justine, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

Great experience

Great experience
Finance was quick and easy

5 May 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 4 out of 5 stars

maintain privacy all the time so…

They maintain privacy all the time so that they avoid scammers from stealing from us

25 April 2025
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Reply from Billing Finance

We are glad to hear of your experience with us. As a company, Billing Finance puts people at the heart of everything we do.

Rated 5 out of 5 stars

Massive help with getting finance…

Massive help with getting finance whilst i was struggling with loads of others.

30 April 2025
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 5 out of 5 stars

I really like the customer services is…

I really like the customer services is so excellent and perfect. Kindly recommend anyone looking for car finance billing finace is good to offer you and brilliant deals

18 April 2025
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Reply from Billing Finance

Hi Naina, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 4 out of 5 stars

Supportive

The patience and support received throughout the process were exceptional.

25 April 2025
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

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