Billy Bilsland Cycles Reviews 

175
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Great service, had queries about delivery, answered promptly on phone. Wonderful bike came with good instructions on the remaining assembly and was packed in a way to avoid any damage

Rated 5 out of 5 stars

Booked my emtb in for the "resurrection" service. The guys worked wonders replacing several key parts including chain, brake rotors, pads, cranks and cassette. Collected the bike on Saturday morning a... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Neil, Liam & all the staff who work tirelessly to keep folk on their bikes during these difficult times. Service is of the highest standards & job well done. Whether you're looking to b... See more

Company replied

Rated 5 out of 5 stars

We had great service from the beginning. Apart from quality advice through the buying process, they delivered out on the West Coast. After a minor guarantee problem, they resolved this for us quickly... See more

Company replied

Company details

  1. #14 of 92 best companies in Bicycle Shop
  2. #8 of 32 best companies in Bicycle repair shop

Written by the company

We are a family owned, independent bike shop with a proud Glasgow heritage. Opened in the Saltmarket in 1980 by decorated Scottish Olympic cyclist Billy Bilsland, the shop is now owned and run by his son Neil, backed up by a team of 15 passionate cyclists across many disciplines. We are experts in all kinds of bicycles; road, mountain, gravel, e-bikes and kids bikes. Our busy workshop deals with all kinds of bicycle repairs and servicing and we have a dedicated bike fit studio. More than a bricks-and-mortar store, we now have a thriving website delivering bikes and accessories to every corner of the British Isles.


Contact info

4.9

Excellent

TrustScore 5 out of 5

175 reviews

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4.9

All reviews

(175)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service when purchasing a new…

Excellent service when purchasing a new bike. Wife was able to try 3 bikes out with no pressure on her to make a decision. Further, she had a mini bike fit to ensure she was comfy

21 April 2024
Unprompted review
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Reply from Billy Bilsland Cycles

Thanks Craig

Rated 5 out of 5 stars

Giant TCR

I phoned . About my bike seat being too high and they told me to bring the bike in on Saturday 13 4 24 and the helpful staff told me that the seat was ok for my height and it was the handle bars that needs adjusting the bike is fine now and will be back in the future great service TNolan

13 April 2024
Unprompted review
Billy Bilsland Cycles logo

Reply from Billy Bilsland Cycles

Thanks Thomas

Rated 5 out of 5 stars

Great service and care

Very quick delivery. Great communication. I had a few questions after I bought the bike, which were answered quickly. Great service.

22 February 2024
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Reply from Billy Bilsland Cycles

Thanks for the review

Rated 5 out of 5 stars

Fantastic communication

Fantastic communication, great delivery services, well packaged, top quality product, all in all one happy customer

28 December 2023
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Reply from Billy Bilsland Cycles

Thanks Kevin

Rated 5 out of 5 stars

Neil was fab

Neil was a great help, and patient too. I e-mailed several times with questions, and he always got back to me quickly (within minutes!) with clear and sound advice. I now have the exact spec of bike I wanted, and at a great price too. Would definitely recommend.

27 December 2023
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Reply from Billy Bilsland Cycles

Thanks Deborah

Rated 5 out of 5 stars

Great service

Neil went above and beyond to supply a kids bike at very short notice for Christmas. Tremendous service from a great independent Glasgow store.

13 December 2023
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Reply from Billy Bilsland Cycles

Thanks Chris

Rated 5 out of 5 stars

Excellent shop

Great experience shopping here. Dougie was very friendly and knowledgeable and was able to answer all of my questions and give me some great recommendations.

15 December 2023
Unprompted review
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Reply from Billy Bilsland Cycles

Thanks Luke

Rated 5 out of 5 stars

A great bike shop run by real cyclists.

A great bike shop run by real cyclists.
Helpful staff made the whole experience an easy and efficient one.
Thanks for a great service guys 👍🏻

20 November 2023
Unprompted review
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Reply from Billy Bilsland Cycles

Thanks for the review

Rated 5 out of 5 stars

Excellent Experience and Service

Just bought my new Pinarello X after having a bike fit on another bike. Bike fit by Barry was excellent and I have been riding it many miles since the bike fit and I am so pleased with it.
Decided to go for the Pinarello X and I am so pleased with it. All of the staff here are superb and it’s great to support a local bike shop and I hope it keeps on going for years to come as they all deserve it.

2 October 2023
Unprompted review
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Reply from Billy Bilsland Cycles

Thanks Gordon

Rated 5 out of 5 stars

After hunting around for a Cervelo…

After hunting around for a Cervelo Soloist (What a bike), I came across Billy Bilsland Cycles. It was a great experience, Neil was super helpful making sure I got the right size and components and answering my endless questions. From London to Glasgow! Thank you.

5 October 2023
Unprompted review
Billy Bilsland Cycles logo

Reply from Billy Bilsland Cycles

Thanks Charlie

Rated 5 out of 5 stars

Fast and Friendly

Ordered online and my Wizard Works bag was ready for collection by lunch. Collected it and was met by a friendly member of staff. What more could I want. Great shop.

25 September 2023
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Reply from Billy Bilsland Cycles

Thanks Claire

Rated 1 out of 5 stars

Inadequate packaging

Inadequate packaging meant the rear mudguard arrived twisted. I should have sent it back but thought that would be too much hassle. I tried to bend it back but it seems to be permanently twisted now. It has proved very difficult to mount on the bike so it provides coverage without rubbing the rear tire. The packaging looked like black bin liner with some packing tape. The end section of the rear mudguard and flap had no protection and ended up permanently bent out of shape.

8 September 2023
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Reply from Billy Bilsland Cycles

Hi, sorry that the item didn't turn up in great condition and for taking so long to reply. We use Royal Mail shipping bags for those type of items and they are generally fine, but clearly not in this case. Thank you for the feedback which we've taken on board to improve our shipping process.

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