Great service, had queries about delivery, answered promptly on phone. Wonderful bike came with good instructions on the remaining assembly and was packed in a way to avoid any damage
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked my emtb in for the "resurrection" service. The guys worked wonders replacing several key parts including chain, brake rotors, pads, cranks and cassette. Collected the bike on Saturday morning a... See more
Company replied
Many thanks to Neil, Liam & all the staff who work tirelessly to keep folk on their bikes during these difficult times. Service is of the highest standards & job well done. Whether you're looking to b... See more
Company replied
We had great service from the beginning. Apart from quality advice through the buying process, they delivered out on the West Coast. After a minor guarantee problem, they resolved this for us quickly... See more
Company replied
Company details
- #14 of 92 best companies in Bicycle Shop
- #8 of 32 best companies in Bicycle repair shop
Written by the company
We are a family owned, independent bike shop with a proud Glasgow heritage. Opened in the Saltmarket in 1980 by decorated Scottish Olympic cyclist Billy Bilsland, the shop is now owned and run by his son Neil, backed up by a team of 15 passionate cyclists across many disciplines. We are experts in all kinds of bicycles; road, mountain, gravel, e-bikes and kids bikes. Our busy workshop deals with all kinds of bicycle repairs and servicing and we have a dedicated bike fit studio. More than a bricks-and-mortar store, we now have a thriving website delivering bikes and accessories to every corner of the British Isles.
Contact info
176 Saltmarket, G1 5LA, Glasgow, United Kingdom
- 0141 552 0841
- sales@billybilslandcycles.co.uk
- www.billybilslandcycles.co.uk
4.9
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had great service from the…
We had great service from the beginning. Apart from quality advice through the buying process, they delivered out on the West Coast. After a minor guarantee problem, they resolved this for us quickly and again picked up and re-delivered one of the pair. Couldn’t ask for more for an honest, open, direct and great quality approach.
18 May 2021
Reply from Billy Bilsland Cycles
Hi Jasper, Thank you for leaving us a lovely review :) Glad we could offer a great service despite the small issue you mentioned. We hope you are enjoying the Ebikes!
Best bike shop ever
The service provided is absolutely brilliant, the staff are extremely knowledgeable and offer a complete service from buying your bike to after care. It's great that you can change the bike to make it completely to your liking, it's great you can try the bike before you buy it and knowing that the staff just want the best for you. The staff all have a passion for what they do and nothing is hassle, they always put the customer first and give you real confidence in the bike and service. You are always made to feel like part of the family. Best bike shop ever. It is also very LGBT+ friendly, definite allies, safe space to shop.
18 May 2021
Unprompted review
Reply from Billy Bilsland Cycles
Hi Hazel thank you for the awesome review! :) We always love having you and Rhona come in the shop, such a pleasure to work with.
Trusted bike shop - always willing to please
The staff are incredibly knowledgable across so many types of bike. They get to know your cycling habits and therefore can give you advice tailored to your particular needs. As the staff are all keen and experienced cyclists themselves, and have expert knowledge across all bike brands (from high end to more entry level) you can really trust what they say They are always friendly and really willing to please and go the extra mile, and try and fit you in even when they are super busy (under Covid) - and if they cant fit you in they are really honest at communicating so they manage your expectations on time frame. Awesome customer service all round. The bike fit I had a year ago was amazing - fixed many niggles with my riding position and I've never looked back.
I am so glad this is my go-to bike shop. I have been a regular there for several years, have built up a relationship, and would struggle to see why I would want to go anywhere else.
18 May 2021
Unprompted review
Reply from Billy Bilsland Cycles
Hi Fiona, thank you so much for the lovely review. It is always nice having you in the shop and working on your bikes :)
Exceptional service and a great range…
Exceptional service and a great range of products. Glasgow legends for a reason.
18 May 2021
Unprompted review
Reply from Billy Bilsland Cycles
Thank you AJ :)
We have bought 2 bikes and had them…
We have bought 2 bikes and had them both serviced. The staff are knowledgeable, friendly and welcoming. Would recommend them to everyone.
18 May 2021
Reply from Billy Bilsland Cycles
Thanks Elaine :) Hope you are getting in plenty of miles on the bikes
Excellent service when bike bought through cyclescheme.
Bought a bike on cyclescheme. Customer service is excellent and staff extremely helpful.
18 May 2021
Reply from Billy Bilsland Cycles
Thank you so much for the review :) Hope you are enjoying the new bike
Great shop and staff
Have bought from the shop on many occasions, the staff have always been a great help and easy to deal with. Would highly recommend!
18 May 2021
Unprompted review
Reply from Billy Bilsland Cycles
Thank you for the lovely review Sean :) Hope to see you in the shop again soon
5 star service
Many thanks to Neil, Liam & all the staff who work tirelessly to keep folk on their bikes during these difficult times. Service is of the highest standards & job well done. Whether you're looking to buy a new bike, buy spares or get a repair done, I thoroughly recommend!! The Saltmarket in Glasgow is a far better place for Billy Bilsland bike shop being there. Cheers.
16 April 2021
Unprompted review
Reply from Billy Bilsland Cycles
Thanks John for your kind words :)
The best customer service ever
This company (special mention to Steven) went out of their way to go the extra mile, even after normal closing time, to ensure that my grand daughter's forthcoming birthday will be an extra special one as Steven ensured I received the very last Frog 62 bike probably in the U.K. Thanks a million guys and gals
John
10 April 2021
Unprompted review
Reply from Billy Bilsland Cycles
Hi John, thank you so much for the lovely review and the voucher...the cakes were delicious :) Glad we could get your grand-daughter a bike for her birthday.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.