I've been a member of Bingo Diamond and sister sites for a while now and have written reviews before giving nothing but praise. But since changes have been made to lowering promotions, activation... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... See more
Company replied
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... See more
Company replied
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... See more
Company replied
Company details
Bingo Diamond
Written by the company
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@bingodiamond.com
- www.bingodiamond.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bingo Diamond
Hi Lesley,
Simple, sweet, and just what we love to hear—thanks! 😊 So glad our customer service could help!
Regards,
The Bingo Diamond Team
Payouts
I play a game on here that I play on other sites and the payout is abysmal , £150 spent with no return. Very poor payouts on the game's in comparison to other sites. If you want to win I suggest you play elsewhere.
11 April 2025
Unprompted review
Reply from Bingo Diamond
Hi Karen, thank you for taking the time to share your experience. We're really sorry to hear that the game didn’t meet your expectations— we understand how frustrating that can be, especially when you've enjoyed it on other sites. We’ve requested your account details through Trustpilot so we can look into this further for you. We’d love the chance to review things and see how we can help.
Best,
Bingo Diamond
I wouldn't say this is an awful site
I wouldn't say this is an awful site. But their slots are terrible. You never get any bonuses on them. If you have to wager you will never do it, they make sure you are out well before you finish the wagering.
The bingo is okay but a lot of the same winners over and over.
Not had to speak to staff so can't comment on them. I doubt I will return though.
10 April 2025
Unprompted review
Reply from Bingo Diamond
Hi Kath, thanks for your feedback! We’re sorry to hear you haven’t enjoyed the slots – all our games use random number generators to ensure fair and random outcomes. We'd love to take a closer look at your account and have reached out via Trustpilot to request your details. Hopefully, we can turn things around for you! 💬🎰
Over 300 spins no bonus features not…
Over 300 spins no bonus features not worth it save your money.
9 April 2025
Unprompted review
Reply from Bingo Diamond
Hi there! We're sorry to hear you didn’t have a lucky streak – we know that can be frustrating. Our games are based on random outcomes, but we hope your next experience brings more fun and excitement! 🎰💫
Teresa was a great help and sorted my…
Teresa was a great help and sorted my problem.
23 March 2025
Unprompted review
Reply from Bingo Diamond
Hi Alison,
Thanks for the shoutout! We're so glad Teresa could help and get things sorted for you. She’s a star! 😊
Regards,
The Bingo Diamond Team
Withdrawal times getting very slow was…
Withdrawal times getting very slow was told I would get withdrawal made 8am Sunday by 6.30pm. Still pending. Not good enough other casino.sites pay out within a few hours.
16 March 2025
Unprompted review
Reply from Bingo Diamond
Hi Alison,
We're sorry for the delay with your withdrawal! We’ve reached out to you via TrustPilot to request your account details so we can look into this and see what’s causing the delay. We truly appreciate your patience and will do our best to help as quickly as possible.
Best,
Bingo Diamond
Great customer service very quick to…
Great customer service very quick to respond cannot complain about anything
8 March 2025
Unprompted review
Reply from Bingo Diamond
Hi Kaylee,
Thanks so much for the kind words! We're so happy to hear you had a great experience. If you ever need anything else, we’re here and ready to help!
Regards,
The Bingo Diamond Team
Savannah was a great help
I spoke to savannah she was very helpful and quick to assist thank you again
7 March 2025
Unprompted review
Reply from Bingo Diamond
Hi Charlotte,
Thank you for the kind words! We're so glad Savannah could assist you quickly. If you ever need help again, we're always here for you!
Regards,
The Bingo Diamond Team
This is only for savannah on the help…
This is only for savannah on the help line very professional and quick anwers thanks S.
26 February 2025
Unprompted review
Reply from Bingo Diamond
Hi Paul,
Big thanks to Savannah for being the star of our help line! We're thrilled to hear you had such a great experience! 🌟
Regards,
The Bingo Diamond Team
Withdraw process:
Withdraw process:
When you spend money, there's no issue when its time to cashout there's an issue. They want every last detail under the sun, provided bank statements, passports photo's of passport with myself in them and its still not enough. They simply want to steal your money if you win more than you deposit. Contacting the Gambling Commission for the uk.
24 February 2025
Unprompted review
Reply from Bingo Diamond
Hi Logan,
We truly appreciate you taking the time to share your experience. We completely understand that the verification process can feel frustrating, especially when you're eager to receive your winnings. Please know that these security checks are in place to ensure compliance with regulations and to keep your account safe.
Our team is dedicated to making the process as seamless as possible, and if you ever need any extra help, our friendly 24/7 Support team is always here for you! 😊
Best,
Bingo Diamond
Teresa who dealt with my issue had it…
Teresa who dealt with my issue had it sorted in no time and very friendly. A lovely girl.
18 February 2025
Unprompted review
Reply from Bingo Diamond
Hi Helen,
Thank you for the kind words! Teresa will be so happy to know she made a positive impact. We’re lucky to have her on the team!
Regards,
The Bingo Diamond Team
Rachel was very helpful
Rachel was very helpful, polite and dealt with my issues straight away.
6 February 2025
Unprompted review
Reply from Bingo Diamond
Hi Bradley,
Thank you for your lovely feedback! We're so glad Rachel could assist you with your issues so efficiently and kindly. We’ll be sure to pass along your praise to her!
Regards,
The Bingo Diamond Team
Reply from Bingo Diamond
Hi Nicola,
Thank you for your kind words! We're so glad to hear that Teresa was able to help you. We truly appreciate your feedback and look forward to continuing to assist you!
Regards,
The Bingo Diamond Team
5* 100% fully understand spot on…
5* 100% fully understand spot on resolve issues within no time at all no complaints sorted my issue 1st time thank u fully re amended 💖
19 January 2025
Unprompted review
Reply from Bingo Diamond
Hi Karen
Thank you so much for the amazing 5-star review! We're so happy to hear your issue was resolved quickly and to your satisfaction. We truly appreciate your feedback and are always here to help whenever you need us. 💖
Regards,
The Bingo Diamond Team
Customer service assistant Teresa was…
Customer service assistant Teresa was very helpful. Replied within seconds and gave accurate information. Teresa was very pleasant.
12 January 2025
Unprompted review
Reply from Bingo Diamond
Hi there,
Thank you for your wonderful feedback! We’re so happy to hear that Teresa was able to assist you quickly and pleasantly. We’ll be sure to pass along your kind words to her. Your satisfaction is our priority, and we’re glad you had a positive experience with us!
Best regards,
The Bingo Diamond Team
Ok i won 300 and that said it was…
Ok i won 300 and that said it was successful and i should receive it shortly but that wals 230 today still aint gone in if they had release it i would of had the money within 30 but nothing in anyother site would of went right away so why is this bingo site any different
23 December 2024
Unprompted review
Reply from Bingo Diamond
Hi Georgina,
Thanks for your review, and we're sorry for any concern caused. We can confirm that your withdrawal has already been processed successfully. Depending on your payment provider, it might take a little longer to reach your account. If you have any further questions, feel free to contact our support team – we're happy to help! 😊
Best regards,
Bingo Diamond
Very slow at getting anything done!
So I registered without issue and had a win. The win paid out the following day which in itself is poor as most sites pay out immediately. I made more deposits and had another win and requested withdrawal. I was then in the middle of a game and all of a sudden I was logged out and a message came up saying my account had been closed! Some time later I received an email asking to verify my identity. The amount of docs they require is ridiculous. However, I've supplied them all. 4 days later and I am still waiting for my account to be re activated. I wouldn't mind because I'm obviously going to close the account but I still have funds in the account that I either want to play or withdraw. They need to up their game!
6 December 2024
Unprompted review
Reply from Bingo Diamond
Hi Jane,
Thanks for taking the time to share your feedback! We're really sorry for the hassle you’ve experienced – we know it’s not fun to be stuck waiting, especially when you’ve got funds you want to access.
The verification process is very important for keeping everything secure, but we totally get that it can feel like a lot. We have reached out privately to help with that.
If you have any questions or need updates, our support team is always here to help. Thanks so much for your patience!
Best,
Bingo Diamond
Had problem with free spins not showing…
Had problem with free spins not showing on my account. Had a live chat with Teresa and she sorted it straight away and wished me luck and I went on to win £200 😍
27 November 2024
Unprompted review
Reply from Bingo Diamond
Hi Andrew,
Thank you for sharing your experience! We're so glad Teresa could help resolve the issue quickly and that you had a fantastic win afterwards – congratulations on your £200! 🎉 Wishing you even more luck in the future, and we’re always here if you need anything. Thank you for choosing Dotty Bingo! 😊
Regards,
The Bingo Diamond Team
Teresa was very helpful and question …
Teresa was very helpful and question answered promptly
25 November 2024
Unprompted review
Reply from Bingo Diamond
Hi Sue,
Thank you for your kind feedback! We're so glad Teresa could assist you and provide prompt answers. We appreciate you taking the time to share your experience!
Regards,
The Bingo Diamond Team
Reply from Bingo Diamond
Hi Melanie,
Thank you for your feedback! We're so glad our customer service team could assist you. If you need anything else, we’re here to help! 😊
Best,
Bingo Diamond
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.