I've been a member of Bingo Diamond and sister sites for a while now and have written reviews before giving nothing but praise. But since changes have been made to lowering promotions, activation... See more
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See what reviewers are saying
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... See more
Company replied
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... See more
Company replied
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... See more
Company replied
Company details
Bingo Diamond
Written by the company
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@bingodiamond.com
- www.bingodiamond.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Savannh was amazing helping with 3…
Savannh was amazing helping with 3 questions I had.
21 November 2024
Unprompted review
Reply from Bingo Diamond
Hi Jo,
Thank you for your feedback! We're thrilled to hear Savannah was amazing and able to help with all your questions. We'll be sure to pass on your kind words! 😊
Best,
Bingo Diamond
Spoke to Casper via live chat
Spoke to Casper via live chat. Information given quickly. Hopefully my withdrawal is processed via 6:30pm the following day. Thanks guys!
31 October 2024
Unprompted review
Reply from Bingo Diamond
Hi Gary,
Thank you for your feedback! We're glad Casper could assist you quickly. We hope your withdrawal is processed smoothly and on time. If you need any further help, we're here for you! 😊
Regards,
The Bingo Diamond Team
Reply from Bingo Diamond
Hi Christine,
We’re so happy to hear you’re loving your win! Congratulations, and thank you for sharing your excitement with us! 🎉😊
Regards,
The Bingo Diamond Team,
So when I sign up with this guys I…
So when I sign up with this guys I thought they are good and ok but now I've literally changed my opinion completely. Is not because I lost 190£ is only because I've literally played over 100£ and not even one bonus round 🤣🤣🤣 and when I spoke with the lady from customer support she said to me but u had wins Marcel.Well for her from over 100£ spend winning 1£ or 2,50£ is a big winn.Whatvi find even stranger is that they have some rewards that only if u deposit money u will get them,but then I have a question Bingo diamond why u say is a free game when u don't win absolutely nothing never ?yes u recive free spins and stuff but they are conditioned upon depositing money if u don't then u don't win nothing. So yep definitely don't recommend to nobody honestly and I will definitely not play with them no more
29 October 2024
Unprompted review
Reply from Bingo Diamond
Hello Marcel,
Thank you for sharing your experience, and we’re sorry to hear that things didn’t meet your expectations. We aim to create a fair and enjoyable environment, and it’s disappointing to hear that the bonuses and free games haven’t felt rewarding for you. We have reached out privately to see what we can do for you to improve your experience.
Best,
Bingo Diamond
Lovely site take your money,but if you…
Lovely site take your money,but if you win small amount you get withdrawn straight away.I won £900 and it’s take forever maybe never to pay .Not recommended.25 times asking about my ID proof Europe ID,EU passport.Council bill photo and still don’t transfer my money.Very bad experience. Today after 20 min money reached my account.Aleluja.
21 October 2024
Unprompted review
Reply from Bingo Diamond
Hi Inga,
🌟 We're so happy to hear that your winnings arrived in just 20 minutes—what an incredible turnaround! We understand your frustration with the ID process, and we truly appreciate your patience. Thank you for sharing your experience, and we hope to see you back soon for more fun! If you have any questions, feel free to reach out. Enjoy! 🎉
Best,
Bingo Diamond
Reply from Bingo Diamond
Hi Tatiana,
It sounds like you're hoping for a free spin! While I can't provide one directly, I recommend checking out any ongoing promotions or bonuses on your bingo site. Good luck, and I hope you hit a big win! 🍀🎰
Regards,
The Bingo Diamond Team
Well done
Well done, guys!
UPDATE:
All the payments sorted!
Thank you for your speed of service!
12 October 2024
Unprompted review
Reply from Bingo Diamond
Hi Florin,
Thank you for the cheer! We appreciate your support and are glad to have you with us. If you need anything, feel free to reach out!
Best regards
Bingo Diamond
Reply from Bingo Diamond
Hi Karen,
Thank you so much for your kind words! We’re thrilled to hear you find our site helpful and our team friendly. If you need anything else, just let us know!
Best regards,
Bingo Diamond
Reply from Bingo Diamond
Hi Derek,
Thank you for your wonderful feedback! We're glad to hear you received fast service, even at 2 AM. We're always here to help, day or night!
Best regards,
Bingo Diamond
Reply from Bingo Diamond
Hi Terry,
Thanks for the feedback! We're so glad to hear that Paul was a great help. If you need anything else, feel free to reach out!
Best regards,
Bingo Diamond
Great security and quick withdrawals
Great security and quick withdrawals. Also great free benefits
3 October 2024
Unprompted review
Reply from Bingo Diamond
Hi Mickey,
Thank you for your feedback! We're glad to hear you're enjoying our security features, fast withdrawals, and free benefits. We appreciate your support and are always here if you need anything! 😊
Best,
Bingo Diamond
Not good when paying out a withdrawal…
Not good when paying out a withdrawal request even when all documents confirmed and account verified my withdrawal request is still pending
1 October 2024
Unprompted review
Reply from Bingo Diamond
Hi Wally,
Thank you for your feedback. We're sorry to hear about the delay with your withdrawal. We’ve reached out to you through Trustpilot to request your account details so we can look into this for you and resolve it as quickly as possible.
Best,
Bingo Diamond
Patrick was very helpful on live chat…
Patrick was very helpful on live chat when helping me with my queries about my account.
1 October 2024
Unprompted review
Reply from Bingo Diamond
Hi Chelsea,
Thanks for the kind words! We're so glad to hear that Patrick was able to help you out with your account. We’ll be sure to let him know! If you have any other questions, we’re always here to help. 😊
Best,
Bingo Diamond
Stupidly gave it another go played on 2…
Stupidly gave it another go played on 2 different bingo's and watched the same people win constantly so that's another £10 down the drain, and they say its random it's definitely not its fixed
28 September 2024
Unprompted review
Reply from Bingo Diamond
Hi Claire,
We’re sorry to hear you didn’t have a positive experience. Please know that all our games are completely random and follow strict regulations. We understand it can be frustrating when luck isn’t on your side, but we want all our players to have fun. If you have any concerns, feel free to reach out to our support team – we're here to help!
Best regards,
Bingo Diamond
The experience was great lots of offers…
The experience was great lots of offers and Jessica and raluca helped me with my enquiry love the app fabulous
27 September 2024
Unprompted review
Reply from Bingo Diamond
Hi,
Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience and that Jessica and Raluca were able to assist you. It’s fantastic that you love the app and all the offers we provide! If you need anything else, just let us know. Happy playing! 🎉😊
Best,
Bingo Diamond
Reply from Bingo Diamond
Hi Shirley,
Thank you for your feedback! We're glad to hear that Raluca handled your claim quickly and efficiently. If you need any further assistance, feel free to reach out anytime. 😊
Best,
Bingo Diamond
Very helpful and polite
25 September 2024
Unprompted review
Reply from Bingo Diamond
Hi Alison,
Thank you for your kind words! We’re thrilled to hear that you found our team very helpful and polite. If you need anything else, just let us know. We’re here to help! 😊
Best,
Bingo Diamond
Teresa was great
Teresa was great, kind and helpful solved the problem fast
24 September 2024
Unprompted review
Reply from Bingo Diamond
Hi TeeJay,
Thank you for your wonderful feedback! We’re so glad to hear that Teresa was great, kind, and helpful in solving your problem quickly. If you ever need assistance again, don’t hesitate to reach out! 😊
Best,
Bingo Diamond
Have a chat with PATRICK today very…
Have a chat with PATRICK today very kind and helpful
23 September 2024
Unprompted review
Reply from Bingo Diamond
Hi Paulina,
Thank you for your feedback! We’re thrilled to hear that Patrick was kind and helpful during your chat today. If you need anything else, just let us know! 😊
Best,
Bingo Diamond
Thinking of joining
Just been reading reviews and nearly everyone had to contact customer service so sounds like a problem site .think I'll give it a miss
6 September 2024
Unprompted review
Reply from Bingo Diamond
Hi Harry,
Thanks for checking out the reviews and sharing your thoughts! We totally get how important a smooth experience is. Our customer service team is here to help with any questions or issues, but we’re always working behind the scenes to make sure things run as smoothly as possible for everyone.
If you ever change your mind, we’d love to welcome you and show you a great time on the site. Feel free to reach out anytime – we’re here to make things easy for you!
Take care,
Bingo Diamond
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