I've been a member of Bingo Diamond and sister sites for a while now and have written reviews before giving nothing but praise. But since changes have been made to lowering promotions, activation... See more
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See what reviewers are saying
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... See more
Company replied
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... See more
Company replied
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... See more
Company replied
Company details
Bingo Diamond
Written by the company
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@bingodiamond.com
- www.bingodiamond.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patrick is fabulous
Patrick is fabulous. His customer service skills are very good. I got a fast clear response to my questions. Best site I’ve ever played on.
1 August 2024
Unprompted review
Reply from Bingo Diamond
Hi Deborah,
Thank you for the fantastic feedback! We’re thrilled to hear that Patrick provided you with excellent service and fast, clear responses. We’re also glad you’re enjoying the site. If you have any more questions or need assistance, we’re here to help!
Best,
Bingo Diamond
Patrick he understood the problem and…
Patrick he understood the problem and he sorted it out for me
28 July 2024
Unprompted review
Reply from Bingo Diamond
Hi iEminez,
Thank you for your feedback! We’re glad to hear that Patrick understood your issue and sorted it out for you. If you need any more assistance, just let us know!
Best,
Bingo Diamond
I love the games but l top up and only…
I love the games but l top up and only give you free spins for bank card deposit and nothing else and loose out on free spins
24 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Billie,
Thanks so much for leaving us a review! We’re sorry to hear you had a bit of trouble with the bonus eligibility for eWallet deposits. Our awesome 24/7 Customer Service team is always here to help and would be happy to check your account for any bonuses or free spins that might be available.
Just reach out anytime, and we’ll do our best to make things right for you! We really appreciate your understanding and hope to see you back soon.
Have an amazing day!
Cheers,
Bingo Diamond
AMZING customer service so polite and…
AMZING customer service so polite and helpful.. ❤️
24 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Jaimie,
Thank you for the amazing feedback! We’re thrilled to hear that you found our customer service polite and helpful. If you need anything else, don’t hesitate to reach out!
Best,
Bingo Diamond
Savannah was a great help
Savannah was a great help, told me exactly what I needed to do to rectify any problems I had, was an absolute delight to chat with and I think im in love with her!
19 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Russ,
Thank you so much for your kind words!
We're thrilled to hear that Savannah was able to assist you promptly. We strive to provide quick and helpful responses, and it's great to know we're meeting your expectations.
If you need anything else, please don't hesitate to reach out.
Best regards,
Bingo Diamond
Very fast response from Paul who sorted…
Very fast response from Paul who sorted out my issue quickly with no hassle even though I made mistake with my registration would recommend.
16 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Barry,
Thank you for your positive feedback! We're thrilled to hear that Paul provided you with a very fast response and resolved your issue quickly and without hassle. We appreciate your recommendation and are here to help anytime you need assistance.
Best regards,
Bingo Diamond
Reply from Bingo Diamond
Hi Danielle,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Did an online chat with amanda who was…
Did an online chat with amanda who was fantastic. Very efficient very helpful and friendly. Perfect customer service I really hope she gets recognised for her excellence
8 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Sarah,
Thank you for your positive review of our site.
We are glad to hear that you found Amanda very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
James was quick to respond snd helpful
6 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Linda,
Thank you for your positive review of our site.
We are glad to hear that you found James very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Patrick was very good at his job and…
Patrick was very good at his job and very helpful, my query was answered and dealt with very quickly. Thank you Patrick.
4 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Stephanie,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Quick to deal with my query
Quick to deal with my query. Problem sorted without fuss by Patrick
4 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Jim,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Andrew was amazing when I asked were mh…
Andrew was amazing when I asked were mh welcome bonus was and asked how I was nothing was 2 much he got it sorted in no time for me amazing customer service x
29 June 2024
Unprompted review
Reply from Bingo Diamond
Hi Lucille,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Very helpful and friendly
Very helpful and friendly.
Nothing to much trouble
Thankyou
29 June 2024
Unprompted review
Reply from Bingo Diamond
Hi Michaela,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Great sight never had a problem with…
Great site!never had a problem with this site and Rachel was very helpful with helping me today with my withdrawal
28 June 2024
Unprompted review
Reply from Bingo Diamond
Dear Customer,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Super site
Super site ! Great helpful live chat with rapid response and unlike many sites they are extremely helpful especially Patrick 👍
22 June 2024
Unprompted review
Reply from Bingo Diamond
Hi Wayne,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
Quick response and good interaction
20 June 2024
Unprompted review
Reply from Bingo Diamond
Hi Teresa,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Bingo Diamond
What a absolute joke quick enough to…
What a absolute joke quick enough to take money but when u withdraw it it's another matter !!!
Avoid this site
19 June 2024
Unprompted review
Reply from Bingo Diamond
Hi Clare,
Thank you for sharing your feedback. We're really sorry to hear about your experience and want to help make things right. To assist you better, could you please provide us with more details about your withdrawal?
You can reach out to our friendly customer service team, or simply provide your contact information so we can get in touch with you directly. We're here to ensure you have a smooth and positive experience with us.
Looking forward to resolving this for you!
Best regards,
Bingo Diamond
Teresa was very kind,help me with…
Teresa was very kind,help me with everything what I ask. She was great.
17 June 2024
Unprompted review
Reply from Bingo Diamond
Hi No Name,
Thank you for your positive review of our site.
We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
Needed to inquire
I needed to talk about my account, I spoke to patrick who promptly helped me with my issue. Very polite and knowledgeable.
16 June 2024
Unprompted review
Reply from Bingo Diamond
Hi Bubbles,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
I had a glitch with my account' I…
I had a glitch with my account' I contacted live help and spoken with a lovely adviser (Teresa) she was very polite kind and very helpful, it was a pleasure speaking with Teresa and she was very professional, many thanks Teresa
16 June 2024
Unprompted review
Reply from Bingo Diamond
Hi Jules,
Thank you for your positive review of our site.
We are glad to hear that you found Teresa very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Bingo Diamond
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