I've been a member of Bingo Diamond and sister sites for a while now and have written reviews before giving nothing but praise. But since changes have been made to lowering promotions, activation... See more
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See what reviewers are saying
Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... See more
Company replied
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... See more
Company replied
Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... See more
Company replied
Company details
Bingo Diamond
Written by the company
- Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@bingodiamond.com
- www.bingodiamond.com
3.9
Great
821 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bingo Diamond
Hi Ursu,
Thanks for your feedback! We're glad to hear that you find our casino okay. If you have any suggestions for how we can make your experience even better, please feel free to share. Happy gaming! 😊
Best,
Bingo Diamond
Reply from Bingo Diamond
Hi Kevan,
Thank you for your feedback! We’re glad to hear that Amanda was very helpful. If you have any other questions or need assistance, don’t hesitate to reach out! 😊
Best,
Bingo Diamond
Savannah answered my quert promptly and…
Savannah answered my quert promptly and was polite
14 September 2024
Unprompted review
Reply from Bingo Diamond
Hi Tracey,
Thank you for your feedback! We’re glad to hear that Savannah was prompt and polite in answering your query. If you need anything else or have more questions, just let us know! 😊
Best,
Bingo Diamond
Reply from Bingo Diamond
Hi Mavis,
Thank you for sharing your interest! We’re excited that you want to give us a try. If you have any questions or need assistance as you get started, our team is here to help you every step of the way. We hope you enjoy your experience with us!
Best regards,
Bingo Diamond
Same winners game after game
Same winners game after game, even when I bought max tickets didn’t come close, shocking, steer clear and not just today a constant occurrence
7 September 2024
Unprompted review
Reply from Bingo Diamond
Hi Wendy,
Thank you for sharing your experience. We understand it can be frustrating when luck doesn’t seem to go your way, especially after purchasing max tickets. Our games operate on random number generation to ensure fairness, and every player has the same chance of winning regardless of how many tickets they purchase. However, we appreciate your feedback and encourage you to contact our support team if you have any concerns or questions about how our games work.
Best regards,
Bingo Diamond
Shocking
Shocking, keep clear. The only features you get on slots is on free spins that is provided on a game of their choice, otherwise the slots are dead and mundane.
Shame really as I was hoping it was going to be a good fair site to play on. They are all mostly the same now.
You haven’t tried reaching out to me so why lie?
3 September 2024
Unprompted review
Reply from Bingo Diamond
Hi Daniel,
Thank you for taking the time to share your thoughts with us. We're really sorry to hear that your experience on our site hasn't lived up to your expectations. We understand how important it is for gameplay to be enjoyable and engaging.
We’d like to assure you that all our slots operate with random outcomes, so the features and wins are entirely based on chance. We want every session to be fun and fair, and we’re disappointed that you didn’t feel that way during your time with us.
If you’re open to it, we’d love the opportunity to review your account and see how we can improve your experience. We’ve reached out to you privately for your details.
Thank you again for your feedback—we’re always striving to do better.
Best regards,
Bingo Diamond
Dirty rotten thieves
Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.
DIRTY DOGS DONT USE ALL GOOD REVIEWS ARE THE STAFF JOKE
30 August 2024
Unprompted review
Reply from Bingo Diamond
Hi Michelle,
Thank you for your feedback. We're sorry to hear about your experience and would like to resolve this matter.
We have reached out to request account details and will be happy to help.
Best,
Bingo Diamond
Reply from Bingo Diamond
Hi Jackie,
Thank you for your feedback. We’ve looked into the issue with your £20 withdrawal and are pleased to inform you that it has been resolved.
If you have any other questions or need further assistance, feel free to reach out.
Best regards,
Bingo Diamond
Processing of withdrawals is very slow
Processing of withdrawals is very slow. Apparently I'll get paid out by 18:30 tonight 22hrs after requesting the withdrawal.
27 August 2024
Unprompted review
Reply from Bingo Diamond
Hi Donald,
I’m sorry to hear about the delay with your withdrawal. We understand how important it is to receive your funds promptly. Please be assured we’re working to improve our processing times. If there’s anything else we can do to assist you, just let us know.
Best,
Bingo Diamond
Paul at CS was very helpful and sorted…
Paul at CS was very helpful and sorted my problem quickly good site decant games
25 August 2024
Unprompted review
Reply from Bingo Diamond
Hi Alan,
Thank you for your feedback! We’re glad to hear that Paul was helpful and resolved your issue quickly. It’s great to know you’re enjoying the games as well. If you need any more assistance, we’re here for you!
Best,
Bingo Diamond
I'd steer clear of this site
I'd steer clear of this site, and any sister sites.
Opened up an account, received bonus, but when I say you have more chance of winning the lottery. Not even sure the people they say are winners are real people. They've had 3 deposits out of me, and won't be having anymore. The slots are useless as well, zero feature wins or anything. Seems like a scam site that will not release winnings.
23 August 2024
Unprompted review
Reply from Bingo Diamond
Hi Aaron,
We’re sorry to hear about your experience and understand your frustration. Please know our games are fair, and winners are real players. We’d love to check your account to ensure everything’s working as it should. If you'd like, please reach out to our support team—we're here to help!
Best regards,
Bingo Diamond
Very pleasant and helpful
Very pleasant and helpful. Quick response and problem solving. Thanks again Amanda
22 August 2024
Unprompted review
Reply from Bingo Diamond
Hi customer,
Thank you for your great feedback! We’re glad Amanda was pleasant, helpful, and quick to resolve your issue. If you need anything else, don’t hesitate to ask!
Best,
Bingo Diamond
Very quick to get help with my question…
Very quick to get help with my question and satisfied with the answer
20 August 2024
Unprompted review
Reply from Bingo Diamond
Hi Mrs jady,
Thank you for your feedback! We’re pleased to hear you got quick help and were satisfied with the answer. If you have any more questions, feel free to reach out!
Best,
Bingo Diamond
Paul was great help and always sort any…
Paul was great help and always sort any problems
18 August 2024
Unprompted review
Reply from Bingo Diamond
Hi Billie,
Thank you for the feedback! We’re thrilled to hear that Paul has been such a great help and has consistently resolved any issues. If you need anything else, feel free to reach out!
Best,
Bingo Diamond
patrick was great
14 August 2024
Unprompted review
Reply from Bingo Diamond
Hi sb,
Thank you for the feedback! We’re delighted to hear that Patrick was able to help you effectively. If you need anything else, we’re here for you!
Best,
Bingo Diamond
Reply from Bingo Diamond
Hi Emma,
Thank you for the great feedback! We’re thrilled to hear that Theresa was fast and helpful. We’ll make sure to pass along your compliments to her. If you need any more assistance, we’re here for you!
Best,
Bingo Diamond
Excellent site so easy and the service…
Excellent site so easy and the service is brilliant
5 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Patrick,
Thank you so much for your kind words! We’re delighted to hear that you find our site easy to use and our service brilliant. If you have any more feedback or need assistance, feel free to reach out.
Thanks again!
Best,
Bingo Diamond
Reply from Bingo Diamond
Hi Tracey,
Thank you for the positive feedback! We’re glad to hear you had a great experience with our customer service. If you need anything else, just let us know!
Best,
Bingo Diamond
Amazing support team
Patrick was quick and polite, they settled my mind and answered all my question, I contacted the live chat again and savannah was able to help me and Inform me of the process for my withdrawal and accurately inform me of how long it would take allowing me to stop obsessing over my withdrawal.
2 August 2024
Unprompted review
Reply from Bingo Diamond
Hi Katrina,
Thank you for your detailed feedback! We’re thrilled to hear that both Patrick and Savannah provided the quick and helpful support you needed. It’s great to know they eased your concerns and kept you informed throughout the process. If you need any further assistance, feel free to reach out!
Best,
Bingo Diamond
Never been scammed like that before,i…
Never been scammed like that before,i open an account,deposited,did not get bonus first but finally after i went to chat they put it in my account,i had a little win and i cashed out,four weeks ago and even if i send them all bills and card and selfies they suspended my account and never paid me
11 July 2024
Unprompted review
Reply from Bingo Diamond
Hi Talida,
I'm really sorry to hear about your experience and understand how frustrating this must be. We want to sort this out for you as quickly as possible.
We have requested more information to locate the account. We’ll make sure to investigate and get this resolved for you promptly.
Thanks for your patience, and we appreciate your understanding.
Best,
Bingo Diamond
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