Bioracer Reviews 16

Just as many other people here. I made an order a time ago and have not received any tracking link as promised.

I’ve tried to mail shop.bioracer.com but no answer.

Is this company/website a scam?

Custom order fully paid but just just never delivered. I have contacted sales representatives several times by email without receiving any response. I have also attempted to reach the manager and have not heard back either.

At this point, the lack of communication and follow-up is becoming quite frustrating. THERE IS NO ANSWER AT THE EMAIL GIVEN BY MILAN IN HIS PREVIOUS ANSWER. Marketing.hq at bioracer.com just doesn’t exist.

My order wasn't delivered, and there was no tracking number. Customer support replied only once, claiming the order had been delivered, which is a lie. They haven't responded to any of my subsequent emails. I want my money back.

Surprised by the various negative reviews - have ordered from Bioracer multiple times and always had a good customer experience - including replies and order updates etc. Any issues have been dealt with promptly too.

Very disappointed. I ordered a beanie and paid immediately. No tracking number has been provided, delivery is taking a very long time, and the company does not respond to emails. No product has been delivered.

Great products I've purchased and would buy again. But, when there is a problem, good luck. Their customer service needs to be reworked to actually help the customers who spend thousands on their products instead of deflecting the problem back to the customer. For example: I e-mailed bioracer if they can help me with their shipper (UPS) to change delivery to hold at a UPS location so it doesn't ship back to Bioracer, they basically said "not our problem" when they are able to make changes as the shipper. The buyer does not have those rights.

I bought a pair of aero socks that fell apart after one ride, I contacted customer services but I did not get a reply.

Non existent customer service

Ordered some jerseys and bibs and never heard from the company again. No tracking code shared with me, 6 weeks later and have not received the merch and the customer service team would not reply to any of my emails (not even an acknowledgement)

Cannot comment on quality of the gear as I never received it

Sizing is questionable at best. I ordered club kit and it would fit a child better than it fits me. I followed the sizing instructions to the letter.

Bad communication with the company. I made an order, pay extra money for fast reply and after my mail they send me that the clothes are out of stock and I must wait more days.......

I have been using a range of items (summer and winter cycling gear) from Bioracer over the past year and am delighted by their comfort and durability.
The pricing is very fair compared to other brands offering comparable quality products.
Keep up the great work!