Being there if needed for any reason, straight forward to use. Always keep me informed of any changes and give me options for larger payments. X
Company replied
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See what reviewers are saying
I’ve had a great experience with my Bip credit card. The app is really easy to use, making it simple to keep track of my spending, payments and available credit. I like that everything is managed digi... See more
Company replied
Hasn't worked in a few months. It not locked/blocked, has credit available but declined everywhere all the time. Think ill just lay it off and use my other one with lower interest In response to... See more
Company replied
Great company helped me get account back on track after a death in family and couldn’t afford monthly payment but hopefully its sorted now
Company replied
Company details
Written by the company
This is Bip. Cardless credit that lives on your phone. No fees, just one interest rate. Simple. Smart. Run by you. Representative 34.9% APR (variable). Credit provided by NewDay Ltd., 18+, subject to status, T&Cs apply, UK only.
Contact info
United Kingdom
- www.bip.credit
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ease of use ,
23 October 2025
Reply from Bip
Hello Gary. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey
Bip is a asy and great cardless accout…
Bip is a asy and great cardless accout and very easy to use ive never had any problems
2 October 2025
Reply from Bip
Hi Stephen, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Having to send Bailiffs to NewDays registered offices!
I have been in contact with Bip/Marbles/New Day Media and their Executive team regarding a complaint I previously filed last year. After NewDay’s initial review and refusal to resolve, I escalated my complaint to the Financial Ombudsman Service (FOS) where they upheld it against NewDay, ruling that they must repay a Section 75 claim they had denied, pay compensation, and remove an incorrectly recorded CIFAS marker.
Despite the FOS ruling - which is legally binding - they gave NewDay a reasonable timeframe to comply who have not yet acted on it. Because of their failure to respond or comply, I have had to file an application to enforce an award (Form N322A) via my local county court to legally recover what is owed and have the CIFAS marker removed. This enables me to instruct court enforcement agents (Bailiffs) to their offices to recover goods to the value of the outstanding claim.
I don’t understand why NewDay wouldn’t follow and accept their own complaint escalation processes, and I’m left wondering how an organisation that deals with people's finances, operates with such complete lack of integrity?!
4 September 2025
Unprompted review
Reply from Bip
Hi Andrew, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0115 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Thanks, Michelle.
Keith, Bip customer service is helpless
Keith, the same customer service you are referring me to are so helpless and incapacitated to solve problem. I have called them more than 20times in the past 1 month. All following SOP ( i will escalate)
Yet nothing was escalated. Because I have closed my account with you before the refund came in you refused to process the refund yet it wasn't returned to the merchant. How long does it take to verify an electronic transaction if it was received or not.
Your customer service keep asking me same question each time I call in like I never called in before after calling for over a month
7 August 2025
Unprompted review
Reply from Bip
Good Afternoon,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Zoe
Reply from Bip
Hello Costas. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
Amazing credit card
Amazing credit card, effortless use, love the card less system! Makes my life so easy! Would totally recommend and the customer service is top notch!
31 July 2025
Reply from Bip
Hi Mhairi, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
Happy with the app easy to use.
31 July 2025
Reply from Bip
Hi Marie-Louise, we're happy to read that you are enjoying our app! Thank you for taking the time to leave us a positive review 😊 Thanks, Michelle.
I have had no trouble with Bip since i…
I have had no trouble with Bip since i became a client
24 July 2025
Reply from Bip
Thanks for sharing your experience Brian. We're delighted to hear that you're satisfied with your Bip account. Best, Audrey
Reply from Bip
Hi Kate,
Thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊
Best,
Stephanie.
Reply from Bip
Hi there, Thank you so much for your lovely review and the 5-star rating! Best, Elan
Really easy to use
Really easy to use . A card less system that works really well as you just add to your phone or watch and away you go
24 July 2025
Reply from Bip
Hi Philip, Thank you so much for your lovely review and the 5-star rating! Best, Elan
Reply from Bip
Hi Mr John,
We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊
Thanks, Julie.
Very easy to deal with
17 July 2025
Reply from Bip
Hi Andrew, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Very happy with this account
Very happy with this account, really good service and very helpful service, thank you very much for everything!🙏🙏🙏
10 July 2025
Reply from Bip
Hi Elisabeta, thank you very much for the lovely review. We are happy to hear that you've had a good experience 😊 Thanks, Michelle.
Simply because there's nothing about…
Simply because there's nothing about BIP that I can complain about
3 July 2025
Reply from Bip
Hello Gordon. Thank you for taking the time to leave us a kind review, we appreciate it! Best, Audrey
I have found BIP to be fast and easy…
I have found BIP to be fast and easy application andnuse is very simple together with online access to account settings and payments..
3 July 2025
Reply from Bip
Hello Steve. Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊Best, Audrey
Excellent credit provider
Excellent credit provider, excellent Website and App,and great communication 👏
3 July 2025
Reply from Bip
Hello David. We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊Best, Audrey
BIP Card Is Excellent Choise
BIP Card Is Very Good , Convenient Card
How many times I used in UK and Outside UK
Been Very Happy ,
Quick and Efficient Respond from Customers Support Team
I recommend for 100% for Everyone
Thank You Guys for Your Hard Work
Very Appreciated !
3 July 2025
Reply from Bip
Good Afternoon, George,
It's great to hear such kind words from yourself, and we're thrilled to have you onboard!
- Kenith
An amazing and easy service to use and…
An amazing and easy service to use and provides me with great limit increases from time to time
3 July 2025
Reply from Bip
Good Afternoon,
Thanks for taking the time to share your kind words, it's great to hear how helpful you're finding everything!
- Kenith
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