Bip&GoReviews 

Intimidating, used the toll tag for 8 days in spain.charged 11 euro, got nasty letter in post 3 months later billing me fo a further 37 euro , with treath of courth preceding if not paid and return of tag by post but no return adress provided. Not a good company. Complete Rip Off . Avoid if you can .

I’ve been a customer since 2013. I never had any problems until I got divorced and I needed to change the bank account number. It was impossible to change the bank account. Online all the information is correct and it shows my new bank account number but it doesn’t work. Bip&go said it was a bank problem and the bank said the account is open for all ‘direct debt’ transfersw and it probably is a site problem from Bip&Go. I always paid my debt through bank transfer while I tried to fix the problem to get it back on ‘direct debt’. Bip&go refused to help. I tried re-entering my new number multiple times. And then suddenly then cancelled my badge and the customer service said I have to go to another company. Now I have to return the badge and even pay for that while none of it was my fault and I’ve always paid everything correctly. I’m still with the same bank so I don’t know why it won’t work. So thank you Bip&go for the most awful customer service .
Edit: I’ve contacted the customer service over 20 times and 0! help was offered. So no I wont be contacting you again, you can keep your excuses.

I ordered and paid for a badge on 21/11/24, it is now January 16 2025 and it has not been received. I have sent messages and emails but they do not reply. Given my experience I would advise avoiding this company.
They are ignoring my request for a refund

facilite grandement les passages de péage, grand sceptique à la base, je suis fan desormais

Firstly, if you are tempted to subscribe via your AMEX card be VERY, VERY careful. Two days after subscribing to Bip & Go my card was used fraudulently in the USA, and was cancelled by AMEX. I tried to update the Bip & Go system with my new card number, only to be told that they have no facility for this and that you have to cancel your agreement, send the badge back, and open a new account!! EVERY TIME THERE IS A CHANGE TO YOUR CARD, you have to go through this nonsense!

Secondly I NEVER received a badge. Their customer service is absolutely dreadful. I lost count of the amount of website messages I sent advising that the badge hadn’t arrived, which were simply ignored. Then they advised me the badge had been activated and started sending me bills and complaining that AMEX had rejected the charge. Someone was using it extensively in France. With the bill approaching €200 and me becoming ill with worry, they eventually responded. Six weeks after this nightmare started they marked my account as ‘badge returned’ and after investigating via the PÉAGE cameras concluded it wasn’t me. No apology given or compensation offered.

I will not be subscribing to Bip & Go France in future. I am returning to Emovis Tag UK. I know it’s the same product based in the UK, BUT the real difference is the customer service from Emovis Tag UK is absolutely superb and the customer service from the French side is absolutely dreadful.

C’est la vie!

Unfortunately, the nightmare continues and now after admitting their mistake they have charged me a further €136.40 and are once again ignoring my emails.

Unless you are fluent in French the phone number they give on this standard cut-and-paste reply is absolutely useless!

Excellent !

Very nice and fast service in France thanks

super facile et quel gain de temps !

I am still struggling to understand why I needed to change my beep just because my old AMEX card expired and I got a new one.

One star is still too much. My badge has never worked. Mistakes can happen, so I thought of replacing my defective badge. However, I have to return it via registered mail at my own expense. What kind of service is that? I already paid 24 Euro to receive the badge in the first place. Now, because they sent me a defective unit, I have to cover the return shipping costs as well.
Additionally, I've faced the frustration of waiting at automatic toll gates that wouldn't open. In short, the service has been terrible, both in terms of the badge's functionality and the support provided. When canceling the subscription, you also need to return the badge via registered mail, again at your own cost.
In summary, this has cost me over 30 Euro for a badge that has never worked.

very easy to use and works from the 1st time. No need to activate the device - just drive through. Need a little bit to find the separate bills for Spain and Italy under a different Tab in the app. Maybe for improvement having one tab consolidating the different amounts. But now all transparent and works fine. I can only highly recommend.

This company has a terrible Customer Service You will be lucky if they answer one of the multiple message/emails you will send to Customer Service. PHONE NUMBER provided is also USELESS. They might speak English, but you have to go thought automatic options in perfect French so you will need guessing. Then you will choose one option and then wait for ages on an international call.

The LACK of TRANSPARENCY on international deliveries is just unacceptable. During order process the information provided is the following
1) order will be dispatched in 48h
2) International Delivery time is up to 10 working days

Well, REALITY is quite different;
i) you will never have a response from this company on when you order will arrive.
ii) They won’t provide you with any tracking number.
iii) They won’t inform you which deliver method they use
iv) They won’t provide you the status of you order on the customer area

HOWEVER,
i) They will TAKE the MONEY from your account in 48h with NO EVIDENCE that you ORDER has been SENT
ii) They will IGNORE you when trying contact Customer Service. I cannot imagine how bad will be this if you have any issue with the badge and you’re travelling
iii) They will ask you for returning the badge (which will cost you money) if you ask them for cancelling the order, as they will say order has been sent with again NO EVIDENCE that the order has been sent
iv) They won’t help you in any way
v) They will ask you to contact Customer Service if your order does not arrived in 10 working days…

BIP&GO SERIOUSLY? Contact what? BIP&GO you perfectly know you DO NOT HAVE any SUPPORT for CUSTOMERS and you won’t provide any information but order has been sent with NO EVIDENCE.

Just avoid this company, the badge might be brilliant, I do not know, as 3 weeks after placing my order I haven’t receive it yet, but BIP&GO IS NOT TRANSPARENT with deliveries.
BIP&GO only reply reviews on TrustPilot or comments on X(Twitter) and only will give you a generic answer asking you for calling to the Customer Service phone which is useless as per reasons above

After 15 workings days and no sign of delivery date or tracking number, I have to go for another option as I will need to travel shortly, so thanks BIP&GO for not giving me any solution and increase the cost of my trip.

Please, please, please AVOID BIP&GO at least if you need International Shipment

Sent badge which was delivered to wrong address (an uninhabited house). Requested a second one. Promised but never arrived. Cancelled contract. BipandGo want badge back. Sent message that this was not possible and to read the message trail. Keep getting reminders to return badge. Sent multiple messages, none of which have been replied to. Going to try phoning today but not hopeful given the comments here!

Bip and Go are absolutely appalling and they do not respond to their online Contact Us service.
Their main problem is that their system has no set up to enter both the BIC and IBAN numbers of your bank account. I discovered this when I closed my French bank account and tried to transfer my bip&go account to a British account. It can’t be done on their system. They have ignored my emails explaining this and at the moment I have a letter dated 3/11/24 from their legal department threatening me for non payment. I have an email dated 4/11/24 confirming they have received my tracker and an email dated 5/11/24 confirming that if I send my tracker back they will cancel the outstanding payment ( for the tracker ) and close my account which is what I asked them to do in the first place. This has been going on for 3 months now. NO customer service.
My advice - fine if you have a French bank account. Avoid them like the plague if you want to use a UK bank. It has nothing to do with British banks. It is a Bip& Go problem

Although this company advertises to UK residents, I was unable to set-up a direct debit payment method with any UK card. Maybe this was my error - but still annoying as I couldn't use the service. I then started to receive late payment notifications from BIP and GO. I sent several emails asking how best to do this given my issues with setting up a direct debit, but the late payment notifications kept on coming. I had no response to any of my emails or messages. Terrible customer service - I would avoid.

Bip and Go chat line not helpful to my problem ref 076665152 smurphy
I can’t return the badge/tag with battery as the post service in Ireland refuses to accept batteries. Bip and go advised not to remove battery.
I cannot complete the cancellation process as a result and do not want to be charged cancellation penalty 30e as a result
To send it by courier would cost 79 90 euro

Seit drei Jahren erhalte ich von BIP falsche Abrechnungen, d.h. die Benutzung des Badge in EINEM Monat wird von Anfang an DOPPELT berechnet! Wenn man den Badge im März oder August in Italien verwendet, erhält man in den beiden Folgemonaten April/Mai bzw. September/Oktober jeweils eine Rechnung, in der JEDES MAL die Grundgebühr berechnet wird! Das kann man BIP nur schriftlich über die Webseite anzeigen. Wenn man Glück hat, bekommt man die Rückmeldung, daß die Doppelgebühr in der nächsten Rechnung gutgeschrieben wird - was aber nicht geschieht! Wer nicht systematisch abgezockt werden will u/o sich nicht immer wieder darüber ärgern will, sollte abwägen, ob es das Wert ist...

For three years now, I have been receiving two invoices from BIP spread over two subsequent months (for the use of ONE month in Italy) - and the basic fee (for ONE month in 2023) is regularly charged twice in each invoice - i.e. DOUBLE! If you report this via the website, you receive the message that the overcharge will be credited to your next invoice. But this does not happen! At the next occasion (2024) I again receive two invoices in September and October, although I only used the badge in August. The basic fee has of course been charged twice again and the credit note from 2023 does not appear. So be careful! If you travel abroad a lot and frequently and have no problem with double charging - fine. If you have a problem with being systematically ripped off again and again - watch out!

Hi

I applied for your services a few days ago and have been attempting to pay the badge charge using several UK bank accounts via IBAN. Despite numerous attempts, I am still ineligible to complete the payment. All my bank account cannot pay direct debit to EU SEPARATE account.

Today, I found the following information on your company’s website:

“Residents of the United Kingdom cannot subscribe directly to Bip&Go, as UK bank accounts are not part of the European SEPA system. To ensure access to Bip&Go Liber-t electronic toll payment, a distribution agreement was made with a subsidiary of the Sanef group: Sanef Tolling.”

Given this, I am confused as to why my account was created and why a badge is being sent to a UK address when it is clear that UK bank accounts are not compatible for payment. The IBAN I provided is explicitly from a UK bank, which should have flagged this issue earlier in the process.

Please urgently advise on how I can cancel the account and stop the shipment of the badge to my UK address immediately. I request a swift resolution to avoid further complications or charges.

Thank you for your prompt attention to this matter.

Kevin