My badge was not working and on contacting Bip & Go they immediately sent me a replacement. As it had not yet arrived they were extremely helpful in resolving the issue so I would be in a position to... See more
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Quel plaisir d'économiser le temps des files au péages en fortes périodes... En revanche, quel stress lorsque le déclenchement se fait seulement 50 centimètres avant la barrière...
Company replied
The ideal system to pass at 30km/u at the toll boots. Do note that more and more people have a Bip&Go pass which in some cases results in longer waiting rows the the ticket/pay toll boots...... See more
Company replied
very easy to use and works from the 1st time. No need to activate the device - just drive through. Need a little bit to find the separate bills for Spain and Italy under a different Tab in the app. Ma... See more
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Company details
Written by the company
Bip&Go propose des services innovants (télépéage 🚗, parking 🅿️, recharge électrique ⚡, application 📱) afin de vous déplacer l'esprit libre ! Filiale du groupe Sanef créée en 2012, Bip&Go regroupe une centaine de collaborateurs entièrement engagés auprès de ses 2 millions de clients. Notre mission est celle de simplifier votre parcours routier, particulier comme professionnel, tout en favorisant une mobilité décarbonée.
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4.5
Excellent
22k reviews
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Frustrating and Unprofessional…
Frustrating and Unprofessional Experience with Bip&Go
I’ve been stuck in a nightmare with Bip&Go. After my payment card was changed, I was no longer able to log in to my account to update my payment information. Despite repeated attempts to contact their customer service, I received no response or support.
Since January , I’ve been getting email reminders telling me I need to pay €10 — but with no invoice or payment details included. Eventually, in March, a debt collection agency contacted me to pay €10.08 (including interest), and at least they sent a clear invoice, which I paid immediately.
However, to this day, I still cannot access my account, and now I’ve received another letter from the same collection agency demanding an additional €40 — without any explanation or breakdown of the charge.
As a private individual, I find this completely unacceptable. I’m being penalized for something I cannot fix myself because Bip&Go refuses to provide proper communication or support. Their system is opaque, their customer service is unresponsive, and I’m left dealing with a collection agency that shows no understanding of the situation.
This has been one of the most frustrating and unprofessional experiences I’ve ever had with a service provider.
Avoid if you value transparency and support.
Help!
@Bip&Go: I am curious to which bankaccount will you do the refund! Hence how all this nightmare started that simply my Visa card was renewed and I can not log into you system to pay invoices or change my profile info!!!
13 May 2025
Unprompted review
Reply from Bip&Go
Hello,
When a contract is terminated because of non-payment, we apply a non-return fee of 30 euros per badge.
This information is indicated on the reminder letters sent before the contract is terminated.
If you are still in possession of your badge, please return it to the following address by registered post:
Bip&Go Echangeur des Essarts,
Route de Oissel, CS 80077
76530 Grand Couronne (France)
On receipt of the badge, the refund will be processed automatically.
In your situation, we invite you to contact our Customer Service by telephone on (+33) 09 708 08 765, open from 8am to 6pm Monday to Friday or Saturday from 9am to 5pm, or by using the contact form: https://www.bipandgo.com/contact_form/
The Bip&Go team.
I'm trying to call Bip and Go and no…
Thank you so much for coming back to me, yes today I had a luck to talk with someone, and they are very helpful.. was fast and efficient.
8 May 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for your comment and we are very sorry for the inconvenience you have experienced.
In your situation, we invite you to contact our Customer Service by phone at (+33) 09 708 08 765, open from 8am to 6pm Monday to Friday or Saturday from 9am to 5pm, in order to find a suitable solution.
The Bip&Go team.
ordering a simple extra slim support…
ordering a simple extra slim support holder: almost two months later I paid for it but have not recieved (it was supposedly sent and then returned) it yet and am turning around in circles with support. time to cancel then i guess?
8 May 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for your comment and we are very sorry for the inconvenience you have experienced.
In your situation, we invite you to contact our Customer Service by phone at (+33) 09 708 08 765, open from 8am to 6pm Monday to Friday or Saturday from 9am to 5pm, in order to find a suitable solution.
The Bip&Go team.
No issue
No issue , fast service as advertised, box received within 3 days as advertised .
The opposite experience of Ulys which never come and have a long list of excuse for not doing their job or to fulfill their T&C.
27 April 2025
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback 😊.
We attach great importance to offering you a service that is perfectly tailored to your expectations.
The Bip&Go team
Easy App, good value
Great value, easy app, only point, not able to reach a customer service department easily, however once a response was received, concern resolved swiftly.
6 May 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for your comment.
You can check your order form received after your subscription if it corresponds to the information.
If necessary, you can contact our Bip&Go customer service on (+33) 09 708 08 765 from Monday to Friday from 8am to 6pm and Saturday from 9am to 5pm or from the contact form available on your customer area.
The Bip&Go team
Wrong tracking number
I was given a tracking number by email but it is not valid. Have been waiting for the badge to arrive for 11 days since April 14 in London. No idea how to verify if the badge was actually sent.
SPLUKMAIL00000369
14 April 2025
Unprompted review
Reply from Bip&Go
Hello,
Our services have informed you by email that your order has been dispatched. Postal delivery times outside France average 5 to 10 working days.
For a shipment to the United Kingdom, it is possible that the delivery time will be slightly longer following a check by customs following the Brexit.
The tracking number is given to you by the company making the delivery.
The Bip&Go team
Works like a champ!
Travelled several countries and works great! Fast lane (30km) never failed, so I could not have made a better choice!
22 April 2025
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback 😊.
The Bip&Go team
Unlawfully keeping me in contract against my will, ignoring GDPR requests.
Bip&Go charge an account inactivity fee of 10EUR per month after 1 year of no toll usage. The kicker? They wont cancel my contract/delete my account!
I attempted to cancel my account in October 2023. A year and a half later, I'm still fighting an up hill battle. I have documented evidence of 4 ignored GDPR requests (a direct violation of EU law), and they have been sending multiple debt collection agencies after me over pathetically small amounts (less than 20 cents in some cases) when in reality I don't owe a penny.
Access to my online portal has also been blocked.
More than likely will need to take legal action just to close an account! Pathetic. Bip&Go blatantly operate in a predatory manor with no regard for the law.
23 April 2025
Unprompted review
Reply from Bip&Go
Hello,
Non-use charges apply after 14 months with the ‘à la carte’ offer, in accordance with the contract's general terms and conditions of sale.
This information is transparently available on our website:
When terminating a contract due to non-payment, we apply a non-return fee of 30 euros per badge. This information is indicated on the reminder letters sent before the contract is terminated.
If you are still in possession of your badge, please return it to the following address by registered post:
Bip&Go
Echangeur des Essarts, Route de Oissel, CS 80077
76530 Grand Couronne (France)
There is no notice period for cancellations.
You must return the Bip&Go badge to the above address.
Cancellation takes place on receipt of the badge.
If the badge is not returned, a charge of €30 will be applied to the next invoice.
The Bip&Go team
Support is not as responsive as you would hope
As many reported took the money and radio silence after that. Tried to reach out to customer service multiple times but no luck.
Update. After about two weeks i finally got a reply. Tag seems to work.
23 April 2025
Unprompted review
Reply from Bip&Go
Hello,
Customer Services can be contacted by telephone on (+33) 09708 08 765 (cost of a call) Monday to Friday from 8am to 6pm and Saturday from 9am to 5pm. You can also contact us via the mailbox in your subscriber area.
The Bip&Go team
One out of four Telepeage passages did…
One out of four Telepeage passages did not work. I had to reverse out and use another
20 April 2025
Reply from Bip&Go
Hello,
If you are experiencing detection problems, there may be several reasons for this:
- if your badge is incorrectly positioned, follow the explanatory videos: https://www.bipandgo.com/aide/mon-badge-bip-go/installation-du-badge/
- if your vehicle is fitted with a windscreen with a non-thermal zone, the Liber-t Bip&Go badge must be positioned there to be detected, refer to your dealer's instructions.
- if your vehicle is fitted with a panoramic windscreen, the Liber-t Bip&Go badge must be positioned on the triangular window on the driver's side to be better detected. Refer to your dealer's instructions.
- the toll barrier has a technical fault. In this case, do not hesitate to inform the motorway company concerned.
The Bip&Go team.
Reply from Bip&Go
Hello,
Thank you for your comment. Can you contact us on 09 708 08 765 from 8am to 6pm to let us know what you think?
The Bip&Go team
easy installed working great
25 March 2025
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Don't use
Don't use!
I am being charged at least €40 a month when I haven't used tolls and the invoices don't show you a breakdown of when you have used the tolls or what tolls you have gone through.
To cancel subscription you have to send or deliver the badge in France.
No phone number to call them to ask why the charges are so high.
26 March 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are very sorry for the inconvenience you have experienced. Please accept our apologies.
We will certainly take your comments into account, as they will help us to improve the quality of service we provide to our customers.
In your situation, we invite you to contact our Customer Service by telephone on 09 708 08 765, open from 8 a.m. to 6 p.m. Monday to Friday or on Saturday from 9 a.m. to 5 p.m.
The Bip&Go team.
Simple and very useful
Simple and very useful
I ordered the toll device for France, Italy, Spain and Portugal as I am frequently traveling by car to France and Italy. The device is working perfectly and instead of waiting at the counters, you can just pass through the fast lane. Pricing is absolutely okay as you only pay the monthly rate, if you use the toll collector.
14 March 2025
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Simple et efficace
11 March 2025
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience.
L'équipe Bip&Go
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Your mailing takes too long
4 March 2025
Reply from Bip&Go
Hello,
Thank you for taking the time to share your feedback.
If you need any further information, please do not hesitate to contact us via your subscriber area or by telephone on (+33) 09 708 08 765 (Monday to Friday from 8am to 6pm and Saturday from 9am to 5pm).
The Bip&Go Team
Supersnel doorgang aan de tolwegen is…
Supersnel doorgang aan de tolwegen is echt comfortabel.
Zeer goeie communicatie!👌👍
20 February 2025
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Would recommend
Easy to use web site, prompt to process order, easy to select options and prompt delivery - despite issues with shipping to the UK.
Would recommend over other suppliers
13 February 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback.
The Bip&Go team
Prix exorbitant quand on a perdu son…
Prix exorbitant quand on a perdu son badge et qu'on souhaite le renouveller. Le tarif passe à 46€ et la simple annulation du badge coûte 30€.
27 January 2025
Reply from Bip&Go
Bonjour,
Nous comprenons votre réaction. Les frais de remplacement et d'annulation du badge sont effectivement définis contractuellement et sont indiqués dans nos CGV, disponibles sur notre site https://www.bipandgo.com/conditions-generales-de-vente/
N'hésitez pas à contacter notre service client si vous souhaitez en savoir plus au 09 708 08 765 du lundi au vendredi de 8h à 18h et le samedi de 9h à 17h.
Très coridalement.
L'équipe Bip&Go.
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