bistroMD Reviews 

The food is exciting, delicious and filling. I'm losing weight and feel great. I no longer plan for meals, shop, prepare food, cook or have kitchen clean up. So, I exercise with the freed up time. Even when I reach my goal weight, I'll use this program to maintain. It's that good.

I used bistroMD for a few weeks I tried to cancel multiple times. I was 1 day past the deadline to pick your meals but the order was not going to ship for 4 days. When I tried to explain to them that I did not want the meals as it is not worth 15 dollars a meal, and I couldn't really afford it. The customer service person had no response besides their pre typed responses telling me I was too late. These are frozen meals... So you would think they could keep the meals that were in my order frozen and send them to the next customer as everyone has the same menu options. They have zero compassion for people and over charge and have no wiggle room. Will not be using again, customer service is one of the most important things to me, HelloFresh for example has great customer service all around.

First, the positives. The food is tasty and in the universe of pre-prepared foods, it's healthy. Portions are a bit small, but overall, it's a good tool for weight loss or just eating healthier. Saves you time shopping & cooking too. Their customer service is quick and responsive and if you want to cancel or put your membership on hold, it's easily done with no hassle. They also have health coaches and share helpful content with members, like healthy recipes.

Now the negatives. In terms of operations, there's room for improvement. Substitutions are common, meaning you don't always get the meal(s) you requested in a given week, and the delivery estimate ranges from 2-6? days or so. It makes it hard to stick to a schedule. Hopefully, this is just growing pains.

Just ordered BistroMD for the first time the other day for my mother. Not satisfied and canceled membership.
Pros: 1. shipped fast.
Cons: 1. bad website (needs updating and a better user experience).
2. I did not receive the meals I picked out - they send entirely different meals without any notification of substitution.
My mom said the one meal she ate was just ok. Not great, just ok. Maybe another meal will be better.

In concept this is a great idea. However, in practice, it is horribly executed, and customer service is plain bad.

I signed up and received my first week's order. It wasn't bad, but it certainly wasn't great. It was kind of "blah", and for $10 per TV dinner, I guess I was expecting something rather better than what I got.

So, if you're not paying a premium price for the quality of the food, I would be OK with paying for excellent service, convenience, and consistency. Unfortunately, you don't get any of those either.

The second week I got an email saying the shipment was delayed because of bad weather. Then I got another email saying it was further delayed. Then I got yet another email saying it was canceled. Not great for the second week.

OK, so they said they would get back to normal the following week (my third week). Their website is poorly designed and it is not possible to see whether you have a current shipment or not. I found out today that a shipment was sent to me two days ago but I received no confirmation email, no tracking number, and there is nothing about the shipment anywhere on my member's area of the website. I only found out when I called them and was told about this shipment by a pretty obnoxious customer service rep.

By the way it is worth adding that you have to wait on hold at least 20 minutes if you're going to call them. Pretty pathetic when they're expecting you to invest $800-1000 every single month for frozen meals that probably cost $1 each to make.

It's way overpriced, and the service is just horrible. There are other better options out there, and I'm going with those.

So far I have been happy with it. The meals are as tasty as they can be for being low calorie, low sodium, and without many artificial ingredients. They include a generous amount of vegetables and protein. There are one or two duds but you can specify which meals you don’t want to receive ever again. Great variety. Nothing has arrived late or thawed. Two day shipping time for me. But it is winter, so we will see. So far so good!

If could give a zero or I would. I ordered the menopause plan. My husband ordered the diabetic plan. They were the same, but he got more snacks. The food was nasty. He almost got sick trying to eat lunch. It was inedible.

I did the diabetic program and was hugely disappointed. The food was bland and more shocking, it contained added sugar in every meal I tried. Most of the meals had 9 grams or more of sugar. My A1C never dropped the entire month I was on the plan. My order plus the shipping was over $200 a week for food that was supposed to be good for me, when in fact it made my A1C worse. Don't waste your money folks.

One of the most disappointing purchase of my life. The food was awful. Frozen TV dinners from the super market are a better value. We did eat the first meal but could only eat part of our second try. On the third try we each took a taste and sent out for pizza. That took care of six meals. The other four will go straight into the trash. Don't waste your money!

Many of the food items are quite good, Once you have been through the options it is easy to narrow in on the good stuff - some of which I have found myself thinking that I would be pleased to get in a restaurant.
BUT. Logistics are not good. Once they had a "shortage of dry ice" which led to delays in shipping, which, if you are on the 7 day plan, is problematic, because you have no other food. Recently they have been out of a significant percentage of the menu items, but you don't find that out until the box arrives. So you order what you like, they ship you what they have. NOT ACCEPTABLE. And it isn't as if they were honest about the problem. My daughter received no shipment at all last week, and they said they had "shipped to the wrong address." No, they didn't have sufficient items to send her (she is a vegetarian), so they made up a shipping error instead of fessing up. How the ordering process is so unconnected to the supply is beyond me. So, I'm about to cancel if the process doesn't correct itself mighty soon. Caveat emptor.

I was very disappointed. some of the meals had frost on them, some were spicy and it was not in the description, several came with broccoli and in each meal the broccoli was burnt, the meals did not cook evenly and many were mushy.

The food was not good. I had a chicken meat loaf. I could not tell if it was chicken or fish. The box was left in my driveway so I do not know how long. The dry ice was gone. If you order and do not know if you will continue it cancel the second week when you order the first. If not and you cancel it you still have to pay for the second week. You can get this quality at the grocery store freezer.

I met my weight loss goals within 12 weeks. The food was satisfying and filling. I only criticize for fulfillment issues on order glitches - perhaps understandable during COVID.

For the most part you did okay. One shipment had no menu. Another shipment a snack wasn’t included.

I’m not sure if I ordered a full days food, but I got two shipments which included full days food. But I found the breakfast meals were tasteless. Please more.
But I’m pleased with my weight loss 18 lbs!
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Excellent customer support. I've been very happy with the food, the online support and flexibility provided by BistroMD.

Anytime I had a problem or concern, the issue was resolved in a timely manner. It’s also really great being able to have access to a dietitian to talk to throughout my journey. I’m very satisfied with this service overall and would highly recommend!

This company boasts 150 choices but after you pay the choice becomes only 37 and 28 of those are chicken! You also don't get to choose your delivery date, they choose a 4 day window delivery date for you.
The customer service IS AWFUL! They never return the emails!
DO NOT ORDER FROM BISTROMD

I like that the program is helping me lose weight but I would like more vegetarian and fish meals.
Also, I would like to see the food containers more environmentally friendly. While I do put them in my recycling bin the containers are plastic and I don't know whether they are really recycled.

I truly appreciate bistroMD, they've been fantastic for me. I've lost 21 pounds on the heart healthy program in five months and never felt better. The food is delicious and a great variety, when available. That is my only concern, the consistency of choices is spotty at times, and some entrees I wish to try have never available. But overall, it has definitely been worth the investment!