Completely disgusting company, hit with custody fees for an account i never used and per fees made no explicit mention of custody fees even where nothing is held in the account.They since updated thei... See more
Company replied
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See what reviewers are saying
Terrible company, I (tried) to participate to an ICO throught them, they took several weeks to come back to me to ask me to justify the source of funds I planned to contribute (we are talking about 10... See more
I've just started using the Bitcoin Suisse trading platform and I'm genuinely excited about the experience so far. It offers everything I need in the crypto world—from straightforward trading to a... See more
Company replied
In summary: for tasks you can manage through your account, the process is quick and efficient (such as changing currencies, accessing tax documents, etc.). However, when it comes to customer service... See more
Company replied
Company details
Written by the company
Bitcoin Suisse is Switzerland’s leading premium crypto finance service provider. Founded in 2013 by crypto-native experts, it offers a cohesive suite of trading, staking, custody and lending services geared towards private and institutional clients. The company is headquartered in Zug and has built a team of over 200 highly qualified experts in Switzerland, Europe and the Middle East.
Contact info
Theilerstrasse 1a, 6300, Zug, Switzerland
- +41 41 660 00 00
- support@bitcoinsuisse.com
- www.bitcoinsuisse.com
You should know
2.1
Poor
166 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 48 hours
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it is good to have a connection in…
it is good to have a connection in switzerland. But the fees at bitcoin suisse are by far too high
9 May 2018
Reply from Bitcoin Suisse
Dear Sir/Madam
Thank you very much for your feedback. We are working on keeping our services as customer oriented as possible, as you might be aware we were able to lower our fees this week.
We hope the by Bitcoin Suisse provided services were satisfying for you!
Best Regards
Bitcoin Suisse
^KK
The Accessibility is a disaster
9 May 2018
Reply from Bitcoin Suisse
Dear Mr. Juric
Thank you for your feedback. We are working on making our services as customer oriented and easy to use as possible.
Best Regards
Bitcoin Suisse
^KK
I would want to delete my "accont"
I would want to delete my "accont" with you. kinda useless.
9 May 2018
Reply from Bitcoin Suisse
Dear Sir
Thank you for your feedback. We would like to work this issue out with you. Please send us an e-mail to support@bitcoinsuisse.ch, and we will solve this as soon as possible.
We are sorry that the Bitcoin Suisse services do not satisfy your needs.
Best Regards
Bitcoin Suisse
^KK
Reply from Bitcoin Suisse
Dear Mr Wenger
Thank you very much for your feedback! We hope the BitcoinSuisse services will keep you satisfied in the future.
Best Regards
Bitcoin Suisse
^KK
In general smooth and easy process.Mr…
In general smooth and easy process.Mr Andrin Renz is so kind and helpful. The fees and charges for bank and Bitcoin Suisse AG are however high.
6 May 2018
Reply from Bitcoin Suisse
Dear Ms Grimm
Thank you very much for your feedback. We hope the Bitcoin Suisse services will keep beeing satisfactory in the future. We are working on being as customer oriented as possible.
Best Regards
Bitcoin Suisse
^KK
Super Service
4 May 2018
Reply from Bitcoin Suisse
Dear Monika
Thank you for your feedback. We are glad to hear that the Bitcoin Suisse services are satisfying!
Best Regards
Bitcoin Suisse
^KK
Reply from Bitcoin Suisse
Dear Mr Eberle
Thank you for your positive fedback. We do our best to keep the Bitcoin Suisse services customer oriented as well as satisfying and easy to use.
Best Reagrds
Bitcoin Suisse
^KK
Fees are too hight
4 May 2018
Reply from Bitcoin Suisse
Dear Mr Stuk
Thanks for your feedback. We hope the BitcoinSuisse services are satisfying not considering the fees!
Best Regards
Bitcoin Suisse
^KK
The Best on the market.
4 May 2018
Reply from Bitcoin Suisse
Dear Hekaete
Thank you evry much for your positive feedback!
We hope the BitcoinSuisse services will keep you satisfied in the future.
Best Regards
Bitcoin Suisse
^KK
Reply from Bitcoin Suisse
Dear Mr Fischlin
Thanks for your feedback. We strive to match your expectations & needs with all our available resources.
Best Regards
Bitcoin Suisse
^KK
Works well but is expensive
4 May 2018
Reply from Bitcoin Suisse
Dear Marc
Thanks for your feedback!
We are doing our best to keep standards satisfying your needs!
Best Regards
Bitcoin Suisse
^KK
Reply from Bitcoin Suisse
Dear Mr. Fricker
Your feedback is highly appreciated!
We hope the offered services will keep being satisfactory to your needs.
Best Regards
Bitcoin Suisse
^KK
Very transparent and quite fast Bitcoin exchange..
I also had experience with other exchange Platforms, but Bitcoin Suisse was the smoothest. What I miss (but couldn't find somewhere else either) is the possibility to buy and sell on a limit. Only if the limit is reached, buy or sell should take place.
I appreciate that the exchanged money goes directly to my private bank account.
3 May 2018
Reply from Bitcoin Suisse
Dear Sir or Madam
Thank you very much for your positive feedback.
We hope the Bitcoin Suisse services will keep satisfying your needs!
Best Regards
Bitcoin Suisse
^KK
Reply from Bitcoin Suisse
Dear Mr. Imfeld
Thank you very much for your positive feedback.
We hope the BitcoinSuisse services will keep satisfying your needs!
Best Regards
Bitcoin Suisse
^KK
Reply from Bitcoin Suisse
Dear Marco
Thank you for your positive feedback.
We hope the BitcoinSuisse services satisfy your needs and are looking forward to hearing from you again.
Best regards
Bitcoin Suisse
^KK
Reply from Bitcoin Suisse
Dear Mr. Eichhorn
Thank you very much for your positive feedback.
Hopefully we will be able to lower the minimum withdrawal in the near future. I will gladly discuss this topic internally.
We wish you a nice day and thank you for using the BitcoinSuisse services!
Best regards
Bitcoin Suisse
^KK
Reply from Bitcoin Suisse
Dear Ms Wider
Thank you very much for your comment.
We really appreciate your feedback and always strive to be faster.
Best regards
Bitcoin Suisse
^AR
Reply from Bitcoin Suisse
Dear M.A.B
Thank you very much for this amazing feedback.
It is great to hear that!
Best regards
Bitcoin Suisse
^AR
Best and very effecint👌
3 May 2018
Reply from Bitcoin Suisse
Dear Sir or Madam
Amazing feedback.
Thanks a lot.
Best regards
Bitcoin Suisse
^AR
Its simple and professionall
2 May 2018
Reply from Bitcoin Suisse
Dear Mr Gojani
Thank you very much for this top feedback.
I will share your comment with our team.
Best regards
Bitcoin Suisse
^AR
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