We ordered a leather sofa and we were very happy with the color and the material of the product. The product is quit nice and as per the description mentioned in the website.
Company replied
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See what reviewers are saying
Very bad contact with the customer service. They haven’t canceled my order and credit in the bank after sending many times an email. The product was sent to me, without any information. On the website... See more
Company replied
How do you rate something you spent 30.000 dkk on that, after over 3 months hasn’t arrived? We ordered a sofa set back in September, and after waiting 8 weeks (they promised delivery 6-8 weeks),... See more
Company replied
BAD EXPERIENCE WITH THEM ,I STILL WAITING FOR MY CARPET ,THEY TAKE MONEY 4 SOMETHING THAT HAVE OUT OF STOCK ! I ORDER IN 24/11/23 ;((( AFTER A MONTHS, IS ASKING IF I WHANT MONEY ,BACK ! REALLY ;(((*... See more
Company replied
Company details
Written by the company
BIVA er en af Danmarks største online forhandlere af møbler med et kæmpe sortiment af prisbillige møbler. Vi håndterer hver uge flere hundrede forsendelser og har hver dag kontakt med mange kunder – både online og i butikken, hvor vi er kendt for at tage godt imod alle og yde en personlig og engageret service. Desværre ser vi – som mange andre virksomheder – at tilfredse kunder sjældent tager sig tid til at dele deres gode oplevelser, mens utilfredshed oftere bliver anmeldt. Det giver desværre ikke altid et retvisende billede af den samlede kundetilfredshed. Vi håber derfor, at du – hvis du har haft en god oplevelse hos os – vil tage dig tid til at dele den. Det betyder meget for os og hjælper andre med at danne sig et mere nuanceret indtryk.
Contact info
Fuglsang Allé 2, 7000, Fredericia, Denmark
- 75525252
- support@biva.dk
- www.biva.dk
2.4
Poor
4K reviews
Replied to 46% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastisk at handle med biva 👍👍👍…
Fantastisk at handle med biva 👍👍👍 men kun 1 ud af 4 chauffører var ordentlige
25 June 2018
Unprompted review
Extremely late delivery
We ordered the furniture in the beginning of may and it got delivered almost 50 days later even though I called the support a lot of times I’ve got different stories and it was clear to me that they didn’t know when I could get my furniture delivered
I had to call them every time they never followed up they never wrote back to me they never called me
I can quite clearly state that I will never shop here again
21 June 2018
Unprompted review
Reply from BIVA
Kære Dan. Tak for din anmeldelse :)
Vi beklager mange gange på den tidligere ejers vegne. Vi har sidenhen arbejdet hårdt på at forbedre forretningen, så det er blevet et meget bedre sted at handle.
Trods den tidligere oplevelse, håber vi at se dig handle hos en ny og forbedret BIVA.
God dag :)
It was a horrible experience to be…
It was a horrible experience to be delivered to a worn out sofaset. Most probably a set return to the warehouse by previous purchaser.
Biva you can to better!
9 June 2018
Unprompted review
Reply from BIVA
Kære Martine. Tak for din anmeldelse :)
Vi beklager mange gange på den tidligere ejers vegne. Vi har sidenhen arbejdet hårdt på at forbedre forretningen, så det er blevet et meget bedre sted at handle.
Trods din tidligere oplevelse, håber vi at se dig handle hos en ny og forbedret BIVA.
God dag :)
Horrible service..placed an order 27…
Horrible service..placed an order 27 April
Despite repeated email follow-ups and constant long waiting times to get hold of a customer representative to follow up, we still have no clue when we will receive this order. We were promised 1-3 weeks delivery time and it has crossed that way too much.
I’d like to highlight the poor customer service as you can also see from the reviews below. One has to wait on the phone for at least an hour to be able to chat with someone from Biva only to be told ‘we don’t know more, haven’t heard from our deliverer’. Honestly, it’s not the customer’s problem who didn’t deliver to you on time.
We paid Biva and we expect Biva to take accountability of the delay. Your lack of accountability and terrible service and delivery timeline has been very disappointing and extremely unprofessional and leaves us with plenty of reasons to want to publicly voice out our frustration on social platforms so potential customers of yours are warned about the hassle involved.
There is no reason for us to pay a steep delivery charge when you don’t deliver on time
23 May 2018
Unprompted review
Reply from BIVA
Kære Kunde. Tak for din anmeldelse :)
Vi beklager mange gange på den tidligere ejers vegne. Vi har sidenhen arbejdet hårdt på at forbedre forretningen, så det er blevet et meget bedre sted at handle.
Trods din tidligere oplevelse, håber vi at se dig handle hos en ny og forbedret BIVA.
God dag :)
Reply from BIVA
Hej Rune
Tak for din anmeldelse
Vi er glade for at du er tilfreds med forløbet
Med venlig hilsen
Biva kundeservice
I have bought recliner chair and table…
I have bought recliner chair and table which are of very good quality. Chair is comfortable and table is very useful. shipping was good.
23 February 2018
Unprompted review
Pathetic service, cheating behavior… order delayed for 15 weeks...
We ordered a bunkbed in mid October, which was supposed to be delivered in week-44. At the end of week-44, I got an email stating that the bed will be delivered in week-51. I contacted BIVA by email to ask about the delay and to provide me an alternate bed. No body bothered to respond. I then wrote a review at Trustpilot (dated: 28 November ) and finally got a reply from BIVA that my order cannot be delivered before week-51. I asked for an alternate bed but I was told that they do not have any bed available.
Later, as response to my review, BIVA wrote that I was offered an alternate bed but I denied that offer. I was quite surprised to see the response and contacted BIVA that I should be offered an alternate bed, as stated in their response at Trustpilot. I was again told that they do not have any bed available and my order will surely be delivered in week-51.
During week-51, I called BIVA customer service multiple times to track the status of my order. Every time, I was told that my order will surely be delivered in week-51. Week-51 passed and my order was not delivered. In week-52, I got another email that my order will now be delivered in week-7 of 2018. I totally fail to understand how come BIVA was unaware of the delay until last minute of week-51. Never expected this level of service from BIVA.
I emailed BIVA again asking for an alternate bed, as they wrote in their response on Trustpilot, but after more than a week nobody bothered to respond the email.
A delay of 15 weeks is not at all a pleasant experience. Cannot expect this level of service from any store in Denmark. Very frustrated with the cheating behavior :( :( :(
6 January 2018
Unprompted review
Reply from BIVA
Hi Amber
Thank you for your review
I am really sorry to hear about your experience with us. Unfortunately, our supplier of the bunk bed you ordered, has had a lot of delays and for that we are truly sorry!.
This is of course very unsatisfying, but there is really nothing we can do.
You asked us for a bed to borrow in the meantime, but we are sorry to say that this is not possible.
We have offered you to change the order to another bunkbed with shorter delivery time, but that you denied.
So we have tried to help in the best way possible, and we are very sad that you need to write this review.
Sincerely,
BIVA - Customer Support
God servic Jeg er glad for min sofa
23 December 2017
Unprompted review
Reply from BIVA
Hej Jewan
Tak for din anmeldelse
Det er vi glade for at høre :-) Kom endelig igen en anden gang.
Med venlig hilsen
BIVA - Kundeservice
god behandling men forsent udlevering
19 December 2017
Unprompted review
Reply from BIVA
Hej Affan
Tak for din anmeldelse
Vi er glade for at du har fået en god behandling men det er ærgerligt at høre at der har været forsinket levering.
Vi håber at du nu har modtaget det hele og ellers er du mere end velkommen til at ringe ind til vores kundeservice på: 71990910
Med venlig hilsen
BIVA - Kundeservice
Good service
19 December 2017
Unprompted review
Det er bare i top☺
9 December 2017
Unprompted review
Reply from BIVA
Hej Birgit
Tak for din anmeldelse
Dejligt at høre :-) Vi håber du er blevet glad for dine nye møbler.
Med venlig hilsen
BIVA - Kundeservice
God service 👍👍
8 December 2017
Unprompted review
Reply from BIVA
Hej Birgit
Tak for din anmeldelse
Vi er skam kun glade for at kunne give en rigtig god service :-) Vi håber at du er blevet glad for dine nye møbler
Med venlig hilsen
BIVA - Kundeservice
Reply from BIVA
Hi Ioannis
Thank you for your review
We are very happy to hear that everything was perfect. We hope you enjoy your new furniture :-)
Sincerely,
BIVA - Customer Service
👍👍👍👍 super god service og hjemmeside
1 December 2017
Unprompted review
Reply from BIVA
Hej Bianca
Tak for din anmeldelse
Det sætter vi stor pris på at høre :-)
Vi håber du fandt lige dét du stod og manglede og så håber vi på at se dig igen næste gang.
Med venlig hilsen
BIVA - Kundeservice
Okay service
7 November 2017
Unprompted review
Reply from BIVA
Hej Svend
Tak for din anmeldelse
Vi er glade for at du kunne lide vores service. Vi håber også du er glad for dine nye møbler.
Med venlig hilsen
BIVA - Kundeservice
Jeg meget glad for min sofa
Jeg meget glad for min sofa, men der var langt at køre for at komme til et showroom
22 August 2017
Unprompted review
Reply from BIVA
Hej
Tak for din anmeldelse
Dejligt at du er glad for din nye sofa :-) Vi har jo indtil videre kun 3 showrooms, så alt afhængig af hvor man bor kan der være et stykke vej derhen. Men vi er glade for dit besøg.
Med venlig hilsen
BIVA - Kundeservice
God service men emballagen under al …
God service men emballagen under al kritik
21 August 2017
Unprompted review
Reply from BIVA
Hej Tina
Tak for din anmeldelse
Godt at høre at du er tilfreds med vores service.
Men emballagen skal selvfølgelig også være i orden. Jeg giver infoen videre til vores leverandør.
Med venlig hilsen
BIVA - Kundeservice
Super
Easy to order, easy to pick up (saving delivery charges) and the coffee is of super quality. Will definitely shop with Chua again!
18 August 2017
Unprompted review
Reply from BIVA
Hi Anne
Thank you for your review
It's very nice to hear about your experience with us. We hope to see you again the next time you're furniture shopping :-)
Sincerely
BIVA - Customer Service
glad for moblerne
18 August 2017
Unprompted review
Reply from BIVA
Hej Kristina
Tak for din anmeldelse
Hvor er det dejligt at høre at du er glad for dine nye møbler :-) Besøg endelig vores website eller en af vores 3 fine butikker, næste gang du mangler møbler.
Med venlig hilsen
BIVA - Kundeservice
Reply from BIVA
Hej Peter
Tak for din anmeldelse
Vi er glade for at du kunne lide vores service og at leveringen gik godt :-)
Med venlig hilsen
BIVA - Kundeservice
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