Blackleaf Reviews 

5,887
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I wish I could give 0 stars. I purchased a set for my son and only received the shirt. I sent numerous emails and still did not receive the other part of my order.

Rated 5 out of 5 stars

First time buying from Blackleaf and very happy with the whole experience. Wanted a Rab waterproof coat and found that the best price with an added discount was through the Blackleaf website. Read the... See more

Rated 5 out of 5 stars

Fantastic product, really good quality and very warm. Even the zips and fasteners feel good quality. No complaints. Overall experience of Blackleaf was very good! Easy to navigate website, good pr... See more

Rated 5 out of 5 stars

I ordered a jacket on Thursday in the morning, and on the next day I received my parcel, in perfect condition; it smelled like a perfectly new item what is actually very important for me. My jacket wa... See more

Company details

  1. Streetwear store
  2. Bags and luggage shop
  3. Men's clothes shop
  4. Shoe shop
  5. Sunglasses shop
  6. Ladies' clothes shop

Written by the company

Backed by a team of experienced adventurers at every level, we aim to inspire active and stylish living through a bespoke range of specially selected products and brands.


Contact info

3.8

Great

TrustScore 4 out of 5

6k reviews

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No history of asking for reviews

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3.8

All reviews

(5,887)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

fraud

The product was not delivered, but it was supposed to have been delivered.
After receiving an email from the shipping company asking me to investigate, there was no contact with them.
What happened after that? I emailed them and asked them to send me a picture of the item if there was anything wrong with the item that I received.
Is this an amateur job or did they just steal my money?
A very dishonest company to be sure.

6 January 2023
Unprompted review
Blackleaf logo

Reply from Blackleaf

Hi Barney,

Thank you for your review.

I am sorry for the issues you have had with your order. Please do provide us with your order number, a colleague will reach out and offer assistance.

Apologies for the inconvenience caused.

Stephen- Customer Experience - Blackleaf

Rated 5 out of 5 stars

No plastic packaging

Very speedy delivery. Informed me when order had been dispatched. Great that there was absolutely no plastic in the packaging.

26 January 2023
Rated 1 out of 5 stars

Poor service

I had to call customer services to chase why my order was late, turns out it got shipped with their international courier. Have now called 3 times to chase where my order is with promise they will get back to me. I leave a few days and still hear nothing so I have to call to chase again. Couriers losing items can’t be helped, but good customer service can.

25 January 2023
Blackleaf logo

Reply from Blackleaf

Hi Barney,

Thank you for your review.

I am sorry for the issues you have had with your order. I can see you have been in contact so I will have a colleague reach out to resolve this for you.

Apologies for the inconvenience caused.

Stephen- Customer Experience - Blackleaf

Rated 5 out of 5 stars

Really easy and straightforward…

Really easy and straightforward purchase from Blackleaf. The item arrived within the week, nit bad considering it came from Europe. Even when I had an issue with the delivery address, a quick phone call sorted it out, no problems.

20 January 2023
Rated 5 out of 5 stars

Very fast delivery of a favourite but hard-to-find item

I've been wearing a pair of Women's Howser II slippers since 2016. I wear them indoors all winter and often forget to take them off when I go out. In fact, I wore them all around downtown Toronto for four days in November 2018 because I forgot to change into my outdoor footwear before leaving for the airport (we were flying from NS for the visit). Not surprisingly, these slippers are showing their age. So I wanted another pair just like them and I wanted to buy my husband a pair. Unfortunately, Keen doesn't sell the Women's Triple Black Howser II anymore or the Men's Triple Black in my husband's size. An internet search brought me to Blackleaf and at first, I was dubious. But Blackleaf had the product I wanted at an excellent price so, after reading the reviews on this page, I bought them on January 9th. I chose the cheapest shipping option and the estimated delivery date was January 23rd. They arrived yesterday! They are the real deal. And they arrived in a small town at the far end of Nova Scotia, Canada, in just over one week. Canadian customers BE WARNED, I was charged $66 CAD at the door for duty and taxes. I was expecting this and during the ordering process, Blackleaf did warn me that this was likely. All in, they were still cheaper than if I had been able to buy them directly from Keen. Very pleased. Would not hesitate to buy from Blackleaf again.

9 January 2023
Unprompted review

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