I wish I could give 0 stars. I purchased a set for my son and only received the shirt. I sent numerous emails and still did not receive the other part of my order.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time buying from Blackleaf and very happy with the whole experience. Wanted a Rab waterproof coat and found that the best price with an added discount was through the Blackleaf website. Read the... See more
Fantastic product, really good quality and very warm. Even the zips and fasteners feel good quality. No complaints. Overall experience of Blackleaf was very good! Easy to navigate website, good pr... See more
I ordered a jacket on Thursday in the morning, and on the next day I received my parcel, in perfect condition; it smelled like a perfectly new item what is actually very important for me. My jacket wa... See more
Company details
Written by the company
Backed by a team of experienced adventurers at every level, we aim to inspire active and stylish living through a bespoke range of specially selected products and brands.
Contact info
United Kingdom
- customersupport@blackleaf.com
- www.blackleaf.com
3.8
Great
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection, well priced sale items
Great selection, reasonably priced. No issues ordering
12 January 2023
First time order from Black Leaf
First time ordering from Black Leaf as found they stocked a jacket I was after for a good price.
Order placed and delivered within few days. No issues. Very happy.
10 January 2023
Bought a few times from here now and…
Bought a few times from here now and cant fault them. Quick delivery and good prices.
12 January 2023
Thief and crooks - Voleur et escrocs
Warning !
Don't buy anything from them they are thieves!
They have several fake websites! And only one item for all sites and when an item is sold at the same time.
I called on legal Paypal, they made a promise of reimbursement but once the package was received they refused so that it would come back in order not to pay and that I would be out of the legal deadline with paypal!
they lie, cheat they steal customers
Attention !
J'ai toutes les preuves si besoin !!!
N'achetez rien chez eux se sont des voleurs !
Ils ont plusieurs faux sites web ! Et un seul article pour tous les sites et lorsque un article est vendu en même temps.
J'ai fais appelle a Paypal juridique, ils ont fait une promesse de remboursement mais une fois le colis recu ils ont refusé afin qu'il revienne en retour pour ne pas payer et que je sois hors delai juridique avec paypal !
ils mentent, triche ils volent les clients
5 November 2022
Unprompted review
Reply from Blackleaf
Hi Leone,
Thank you for your review.
I am sorry for the issues you have had with this order. Please do provide us with your order number and a colleague will reach out and assist.
Apologies for the inconvenience caused.
Stephen- Customer Experience - Blackleaf
Great service
Great service.
Fast delivery and easy return service.
Unfortunately the shoes were slightly too small and I had to return them.
9 January 2023
Delivered on time best price on the…
Delivered on time best price on the boots I wanted. No complaints will shop again
10 January 2023
Great price. Fast delivery.
Got a Fjallraven jacket at a discount lower than everyone else and comes with a very fast free delivery.
8 January 2023
Another satisfactory order!
Have placed several orders now and as always shipping and quality are top notch!
2 January 2023
Blackleaf is my go-to for great…
Blackleaf is my go-to for great products, prices and quality service.
28 December 2022
Goods as described at a good price and…excellent
Goods as described at a good price and delivered on time
5 January 2023
Good return and refund process for my On Cloud trail shoes.
Excellent quality products and good value prices. I had to return one item due a sizing issue on my part and the return/refund process was easy to use and very fast.
5 January 2023
Excellent company and their…
Excellent company and their communication and customer service team are very helpful.
A pleasure to buy from and would definitely recommend
The On Cloud range is superb for a daily long distance walker with his dog
5 January 2023
Placed order, but never acknowledged
Placed order, authorised on my banking app but no record of my order on account and no product delivered.
3 January 2023
Unprompted review
Reply from Blackleaf
Hi MRB,
Thank you for your review.
I am sorry that you have not received an order. Please do provide us with contact details and a colleague will reach out and offer assistance.
Apologies for the inconvenience caused.
Stephen- Customer Experience - Blackleaf
Time efficiency
31 December 2022
Fast, precise and professional
Fast and precise service on questions asked.
Product delivered fast over the Christmas and new year days. Not last time I will shop at Blackleaf.
2 January 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.