Excellent support from John in the Black store today. Really appreciated his calm and no pressure help. We’re definitely go back again.
Company replied
Location
Switch locationFestival Place SC, Festival Way, RG21 7LJ Basingstoke Hampshire, GB
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Edited: Blacks, thanks for letting me know that I can contact you if I want to discuss my review by contacting Customer Services. As you will see from my review, I already contacted Customer Services... See more
Company replied
Excellent service from Nion - took time to explain the features and what we should be looking for to get the best.
Company replied
We popped in asking advice on good waterproof jackets for walking in, the guys (Saddia, Julie and Jack) were brilliant! They just did a great job, extremely knowledgeable on their products, really fr... See more
Company replied
Company details
- #74 of 89 best companies in Outdoor clothing and equipment shop
- #80 of 127 best companies in Activewear shop
- #39 of 57 best companies in Bags and luggage shop
- #67 of 79 best companies in Camping Shop
- #28 of 39 best companies in Running Shop
- #118 of 216 best companies in Shoe shop
About Blacks - Basingstoke
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Festival Place SC, Festival Way, RG21 7LJ, Basingstoke Hampshire, United Kingdom
- 01256 636561
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Dan and Paige, were both really helpful and offered excellent customer service
26 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Knowledgeable and patient
Sadia. Nion and Jack were so knowledgeable, helpful and patient as I took ages deciding on boots!
18 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Helpful advice
I had a very useful chat with the assistant, Jack, about some problems with some ill fitting trainers I had recently bought.
He’s given me some useful tips about adapting the lacing which may solve the problem ( rather than sell me any more!).
I did go on to buy some sandals!
24 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Dan was really helpful and cheerful
Dan was really helpful and cheerful. Also the lady on front of house helped me with an item I had bought in another store that set off the alarm. She guessed (correctly) it was something from H&M
23 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Dans customer service was great
Dans customer service was great. Sent him running around the shop and never shied away once
18 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Best store in the chain
I've bought a pair of boots from this store and received fantastic service despite how busy it was. They advised me to wear the boots in for a while just incase they don't feel as comfy at home. And of course they were right to as my heel kept slipping. I came back today (the following week) and was greeted as a familiar face and seen too immediately. The staff were patient, caring and gave me complete honesty with their recommendations of replacement shoes. I walked out of there with a replacement pair of shoes that I'm happy with
Couldn't recommend the store more.
15 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Amy- excellent experience
Amy, a young girl, on training, was an absolute Star.
She was patient & very polite with me.
Helping me to choose the right backpack for my hiking adventure
7 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Nion
Nion, Martin and all the staff that assisted us while in store were extremely helpful, giving us good advice on the best waterproof coat to suit our needs. Well done
31 May 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Imogen was very knowledgeable and…
Imogen was very knowledgeable and helpful, thank you
7 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great service …
Nion & Saadis served us today in store , greeted us as we entered the store , helped us find products , suggested offer on socks , very polite , professional and friendly . Fantastic customer service
1 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great service by Nion
Great service by Nion, very helpful throughout and happy to help
1 June 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Thanks for your help with the jacket…
Thanks for your help with the jacket Jack. Super value.
28 May 2025
Unprompted review
Reply from Blacks - Basingstoke
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Very pleasant experience
Very pleasant experience. Helped by Imy who sorted out everything we needed.
25 May 2025
Unprompted review
Reply from Blacks - Basingstoke
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Excellent service and great prices
John helped with any and all questions and pointed me in the right direction which lead to me making the perfect purchase. The prices are also excellent, I would definitely recommend this shop to freinds and come again myself.
23 May 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Imogen was a great help
Imogen was a great help, very knowledgeable and gave fantastic advice on walking shoes.
16 May 2025
Unprompted review
Reply from Blacks - Basingstoke
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Paige was incredibly helpful in picking…
Paige was incredibly helpful in picking out what hiking trousers I needed and all in all great service
14 May 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Helpful staff and a good selection.
Nion was really helpful choosing hiking boots to fit my foot type. Suggesting brands I wouldn’t usually go for that fitted perfectly.
10 May 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Great service
Came in to buy some Duke of Edinburgh related products for my son and Saadia was exceptionally patient, helpful and informed. Thanks for all your help.
27 April 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great advice and service from Jack…
Great advice and service from Jack regarding purchase of my wife’s first pair of walking boots
5 May 2025
Unprompted review
Reply from Blacks - Basingstoke
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Served by John to buy some boots
Served by John to buy some boots. He was very knowledgeable, patient and helpful.
3 May 2025
Unprompted review
Reply from Blacks - Basingstoke
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
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