I had a good idea of the make of walking boots that might purchase and was given time to browse and look at the range available. I was then approached by a friendly member of staff who brought me a pa... See more
Company replied
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It is the second time that I had a bad experience at the store in Bromley. The staff behaved as if we were intruders, interrupting their chats. Some items had no labels, there were 2 of 3 people actin... See more
Company replied
I was looking for some walking boots for my son’s upcoming scout trip and the staff at this store were so incredibly helpful. They were very knowledgeable and made me choose the perfect pair. The stor... See more
Company replied
I HAD EXCELLENT EXPERT CUSTOMER CARE FROM ROBIN. HE KNEW ALL ABOUT THE ITEMS I WAS ENQUIRING ABOUT MEANING I COULD MAKE AN INFORMED CHOICE. I BOUGHT EXTRA ASSOCIATED GOODS BECAUSE I TRUSTED HIS ADVI... See more
Company details
- #76 of 89 best companies in Outdoor clothing and equipment shop
- #81 of 122 best companies in Activewear shop
- #43 of 57 best companies in Bags and luggage shop
- #69 of 78 best companies in Camping Shop
- #29 of 39 best companies in Running Shop
- #130 of 218 best companies in Shoe shop
About Blacks - Bromley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
65 High Street, BR1 1JY, Bromley, United Kingdom
- 02036 758118
4.7
Excellent
428 reviews
Asks customers to review
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Excellent service
Excellent service. Knowledgeable and confident lady assisted us in store today. I didn’t get her name but I do know she’s new - when she told me at the end of our shop - I was totally shocked. She said it was the training but as an ex retail leader I know that training can only do so much! She is an asset!!
The receipt says asst: 003
Clerk: 001
Trans: 909 2 20577A
30 March 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The product is excellent but not the sales man
I am very happy with the product northface backbag and the price but the young man on the desk he is not willing to communicate or to answer any questions sorry for my language he is not happy to see me in the shop
26 March 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Very helpful staff.
24 March 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Great customer service
Great customer service. Very knowledgeable about the products - Chris,Katie and Clare.
23 March 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Recommended for hiking boots
I needed some walking boots. The choice at Blacks Bromley was good, the advice friendly and helpful and the price excellent. Recommended!
16 March 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Both members of staff who served me…
Both members of staff who served me were very helpful and friendly. The whole experience was made straight forward and they were clearly knowledgeable about the products.
16 March 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
William served me today
William served me today! He couldn’t have been more helpful fetching more walking trainers and giving me invaluable advice! Thank you Blacks of Bromley!
14 March 2024
Unprompted review
Reply from Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Helpful without being pushy
Helpful without being pushy. I found exactly the rucksack I wanted and the member of staff was knowledgeable about its features and alternatives.
9 March 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
The Excellent personal service by assistant
The assistant went out of his way to be helpful in choosing the correct size of wellington boots and ease of getting them on and off.
8 March 2024
Unprompted review
Reply from Blacks - Bromley
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Helpful and knowledgeable staff
Attentive and knowledgeable staff. Although I was there on a busy Saturday, I didn't feel rushed into making a decision to purchase. I was given plenty of time to make up my mind as this was a major purchase for me. That being said, they do have a wide range of products for all budgets which represent good value for money. Happy to recommend this store.
2 March 2024
Unprompted review
Reply from Blacks - Bromley
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Blacks Customer Care Team
Helpful advice from someone who knows…
Helpful advice from someone who knows about outdoor camping/ trecking
3 March 2024
Unprompted review
Reply from Blacks - Bromley
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Exceptional service
On a busy Saturday the staff member could not have been more helpful. She really knew the technical stuff around walking boots and was unfazed by the number of people awaiting her help. There was a good selection of boots.
2 March 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Employees were helpful. Good prices.
Both employees were extremely helpful in helping us choose what we should buy for our daughter that is doing the DofE Bronze (eventually might also do the silver, next year). One employee went to the point of suggesting us to look in a competitor store/brand as they might have a different colour for a jacket we wanted to buy.
Most (if not all) items were also on offer, making them less expensive than other stores around.
2 March 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Your staff at the Bromley store today although young were so helpful polite and knowledgeable and are a credit to themselves and the company they deserve some recognition
Your staff at the Bromley store
24 February 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
I ordered a hiking shoe online from the…
I ordered a hiking shoe online from the Blacks website. The shoe arrived on time and was delivered to me by a trusted delivery company. I was not satisfied with the colour of the shoe and I ended up taking it back to my nearest Blacks store in Bromley. The staff there were friendly and helpful. They helped me in finding right size and the right colour shoe for me.
18 January 2024
Reply from Blacks - Bromley
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Very happy with my experience
Very happy with my experience. Phoned the store to confirm they had my item in stock. When I visited the store my item was waiting for me.
29 September 2023
Unprompted review
Reply from Blacks - Bromley
Good Afternoon,
Thanks for the 4* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Anthony,
JD Sports Online Review Team
Found what I was looking for
Found what I was looking for. Offered additional purchase at discount. Efficiently dealt with.
19 January 2024
Unprompted review
Reply from Blacks - Bromley
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Very good service
15 January 2024
Unprompted review
Reply from Blacks - Bromley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Excellent customer service
Excellent customer service. Member of team very helpful to find suitable footwear although other customers asking questions at the same time. The special day offer is a big discount and a low price for such a high quality product.
Thank you to all the team in the Bromley Store.
12 January 2024
Unprompted review
Reply from Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
New boots
Had the walking boots I wanted at a reasonable price, was served by very friendly & helpful member of staff
28 December 2023
Unprompted review
Reply from Blacks - Bromley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
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