Blacks - Glasgow Reviews 

621
TrustScore 5 out of 5

4.9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Rated 5 out of 5 stars

5* Excellent service from Andrew!! Andrew was extremely helpful & knowledgeable. I felt that he spent time with me answering many questions that I had on several items in the shop. I left feeling v... See more

Company replied

Rated 5 out of 5 stars

I went into the shop looking for a light weight rain jacket, and Elizabeth was very helpful and friendly in helping me to make a choice. I fully recommend this shop for its range of stock and quality... See more

Company replied

Rated 5 out of 5 stars

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... See more

Company replied

Rated 1 out of 5 stars

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... See more

Company replied


Company details

  1. #80 of 91 best companies in Outdoor clothing and equipment shop
  2. #84 of 122 best companies in Activewear shop
  3. #41 of 57 best companies in Bags and luggage shop
  4. #71 of 79 best companies in Camping Shop
  5. #29 of 39 best companies in Running Shop
  6. #129 of 218 best companies in Shoe shop

About Blacks - Glasgow

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, United Kingdom

  • 01414 041190

4.9

Excellent

TrustScore 5 out of 5

621 reviews

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4.9

All reviews

(621)

3,454 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top staff, Top

All the staff on saturday were lovely, really made me feel welcome and helped me pick out the items that I needed. Top notch team and brilliant staff.

Made a point of getting all their names so I could write this properly, Dan, Dan, Dan, Holly, Rachel and Liz - incredible team

Thanks

4 May 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very happy with service

Friendly helpful staff

5 May 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service from Dan…

Great customer service from Dan this afternoon to help find hiking boots within my budget and to fit my feet which are a half size so is difficult to find shoes that fit as there are limited options. Dan was attentive, offered different options and was very knowledgable, drawing on his own personal experiences as well. Unfortunately I couldn’t buy any boots but that was down to my awkward feet and not the excellent customer service!

4 May 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Superb

All the staff on were fantastic and very friendly. When they say “the people make glasgow” this is what they mean. Cannot recommend highly enough and I am sure I will be back in the shop pronto.

30 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Rated 5 out of 5 stars

Love it

Dear Dan, Holly, Andrew, Fran, Liz and Elizabeth. You truly made shopping in your store a joy.
Here's what I think Blacks stands for,

Brands (good)
Laughs
Achieving
Charm
Knights in shining armour
Splendid

30 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Rated 5 out of 5 stars

The customer service was top quality

The customer service was top quality, Dan holly and slizabeth helped me and my friend with all of our individual needs, I coudnt thank him enough for there service, I hope they get thr recognition they deserve for there brilliant service.

25 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Thought I would have to go to a few…

Thought I would have to go to a few shops but Andrew at blacks in Glasgow managed to find me the shoes I was looking for , much appreciated. Great staff very helpful, will be shopping there again

22 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very helpful

Very helpful, friendly & knowledgeable staff. Clean & tidy shop and lots of choice.

19 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Dan PM was very helpful and friendly…

Dan PM was very helpful and friendly when we visited.

12 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Thank you Dan !

Thank you Dan PM for helping me today, I came in looking for a new hiking rucksack and Dan was very helpful in helping me choose what best suited what I was looking for and helped me tested it out with weights. Great customer service and sale price !

18 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Staff know what they're doing

Great help, been in a few times over the month getting ready for my first camp, big Dan, great experience, always happy to help with any questions I have, amazing service

18 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

I was looking for walking shoes and…

I was looking for walking shoes and tried on about 6 pairs. Dan served me and was very patient, helpful and knowledgeable.
He even helped me get a good deal with money off. Saved around £27
Top man Dan

17 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Best on the high street

I had a few different things to get and they had everything I needed at price ranges where I felt the items would be good quality without feeling upsold. They didn’t rush me and the store assistant ‘Big Dan’ was friendly and knowledgeable. Although I spent more than I had budgeted for I think I’ll have better camping experiences in the future due to the equipment I bought and the conversations I had. I went to Tiso and Mountain Warehouse as well today and found Blacks by far the best stocked and suitable. I had even placed an item on hold at Tiso that I didn’t need to go back for because Blacks had a better quality item for a cheaper price.

15 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 1 out of 5 stars

Went into blacks looking to get some…

Went into blacks looking to get some new items, staff were really unknowledgeable and told me things that simply weren’t true, shame they don’t employ staff who have ever set foot outdoors

14 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great range and service

Great range to choose from. Very helpful staff (Rachel) helped us to find exactly what we needed at a good price. We will definitely be back.

13 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Liz and Andrew gave me valuable advice…

Liz and Andrew gave me valuable advice on specific walking shoes and socks, emphasising importance of the correct socks. They were extremely helpful and took time to help me. Would definitely recommend Black's Glasgow, Argyle St.

12 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Thank you for good service

Thank you, Kenzi and Molly! You did a great service, you successfully helped me to find the things I needed at a decent price and you provided me with good information how to do further research. Although it was nearly closingtime you didn't rush me. Very happy customer here.

13 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Dan MP very attentive and…

Dan MP very attentive and knowledgeable. Bought Salomon walking boots and Osprey daypack at a reasonable price

11 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

10/10 Service

Never usually review but Blacks has done it again. 10/10 service! Was in again over the weekend and the staff members Daniel, Rachel and Fran were extremely helpful. Got a great bargain on new boots and at the till point Daniel used his charm to persuade me to purchase hand warmers as apart of the spend and get scheme in store. Even received a 15% off my next purchase by getting an email receipt. Honestly such a great service in this establishment!!

30 March 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Fran helped us today

Fran helped us today. So helpful. Being a Bank Holiday today it's so refreshing to find a staff member (in any Company) who was so happy to help us, she, as well as her colleagues should have had the day off like most of the UK. Big up to Fran. #give Fran a free PAID day off. Credit to Black's. Love you Lee

1 April 2024
Unprompted review
Blacks - Glasgow logo

Reply from Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

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