First time hiker looking for advice and boots. Served by Simon aka Trav, he was helpful, attentive and knowledgeable, I initially went for a particular boot and he talked me into buying a cheaper one... See more
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Came in to the store and can’t thank Stevie enough, she helped with every question I had and went above and beyond to make sure I left with everything I needed and happy!
Company replied
Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... See more
Company replied
I visited the Sheffied Moor store to buy some new walking boots. Mollie served me on the shoes and was knowledgable, friendly and patient whist I tried on a wide range of options. Based on Mollie’s a... See more
Company replied
Company details
- #80 of 91 best companies in Outdoor clothing and equipment shop
- #84 of 122 best companies in Activewear shop
- #41 of 57 best companies in Bags and luggage shop
- #71 of 79 best companies in Camping Shop
- #29 of 39 best companies in Running Shop
- #129 of 218 best companies in Shoe shop
About Blacks - Sheffield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
69 The Moor Shopping Centre, S1 4PF, Sheffield, United Kingdom
- 01143 999828
4.8
Excellent
1k reviews
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Received excellent customer service
Received excellent customer service at blacks when looking for a new sleeping bag, was served by Emily and Maddie who helped me during my visit. Would recommend and always friendly when I enter the store!
29 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Stevie
Went in to blacks on the moor and was served by an amazing lady called Stevie, she was very helpful and knew everything about what i needed. Nothing was too much trouble. Thank you Stevie!!
30 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great Customer Service
Incredible customer service and very knowledgable staff. Stevie, the store manager, in particular was of massive help when she assisted in picking out a new Berghaus air tent. 10/10 would recommend the store to a friend.
25 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Excellent service from start to finish.
Excellent service from start to finish.
Served by Maddie
30 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Well having being a novice to camping
Well having being a novice to camping, and having a return to make.
Adam took the time to go through all the tents giving us advice on which was the best for our needs. Totally helpful with a 5* service and great customer experience. Would recommend to everyone to call in if unsure and get some experienced advice from who knows. The return money was back into my bank account less then 24 hours of the return.
28 July 2024
Unprompted review
Reply from Blacks - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great customer service…
Stevie helped me find the right gear for my next Yorkshire 3 peaks challenge. She helped me find new boots with better support and fit than my previous ones because I had blisters when doing the Yorkshire 3 peaks last month. These new Berghaus boots are a nice wider feet for my feet. Thank you so much for your help! Will come and show you all my pictures on Monday after we finish!
29 July 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Blacks Customer Care Team
Was sold a garmin forerunner by Kye
Was sold a garmin forerunner by Kye, very helpful on the phone finding me what I need and serving me when I came into store!
27 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Rio was really helpful
Rio was really helpful, had informative answers to all our questions and helped us find the perfect new tent! Highly recommend the Sheffield store!
27 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Mollie was amazing
Mollie was amazing! Really patient when my daughter wanted to try lots of different shoes in lots of different sizes. Thanks so much for your help today!
25 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Excellent customer service
I had the best experience at blacks while shopping for my camping.From purchasing the pop-up tent and all camping equipment,kue pointed me to the right things I needed.She was patient and courteous.thank you once again
18 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Kye on footwear helped me pick some…
Kye on footwear helped me pick some wonderful comfy sandals to wear and buy
24 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Great Service!!
Friendly helpful staff nothing too much trouble. Alesha went the extra mile to make it stress free. Love the boots really comfy ready for winter! (Sheffield the Moor branch)
23 July 2024
Unprompted review
Reply from Blacks - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
I have recently bought walking boots…
I have recently bought walking boots Alicia pointed me in the wright direction and advised me what to get. I have spent a week in Scotland hiking and had no blisters. Thank you Alicia for your help.
23 June 2024
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Kye was absolutely wonderful helping ke…
Kye was absolutely wonderful helping me out, such a nice young girl, had a lovely conversation with her when she was helping me out.
22 July 2024
Unprompted review
Reply from Blacks - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
The 2 girls at the till Kye and Molly…
The 2 girls at the till Kye and Molly were so helpful in helping me find a map and some other bits I needed, such lovely staff very pleased
23 July 2024
Unprompted review
Reply from Blacks - Sheffield
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
Great service from Emily in the…
Great service from Emily in the sheffield store.
Thanks 👍
20 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Staff were polite and happy to help
Staff were polite and happy to help. Loads of choice and some bargains on outerwear. Stevie helped me get an ace jacket
1 July 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Kye was extremely helpful gathering…
Kye was extremely helpful gathering things for my camping trip giving amazing and superb advice and knowledge on tents and air beds, thank you very much Kye
18 July 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Reply from Blacks - Sheffield
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Adam was extremely helpful with helping…
Adam was extremely helpful with helping me pick out a good pair of boots. Excellent service.
22 July 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
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