Lee is very polite and very helpful whilst I was trying to buy some new walking shoes. It is a shame that the shows we branch in the centre of town is closing and I hope that he will be able to mov... See more
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Because I have no carry bag ! When I buy products the crew person mean staff they didn’t asked me carry bag for item so I carry with out bag things . Services also poor and staff also specifically ca... See more
Company replied
Bought some new walking shoes, served by Lee who was friendly, polite and knowledgeable. No pressure selling, just honest, helpful advice. Excellent service.
Company replied
Recently bought the Higear camping 4 drawer wardrobe from Blacks. In store the item was on sale reduced from £60 to £35. Iwent home and found the same item on sale for £29 on the Blacks website with c... See more
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Company details
- #84 of 94 best companies in Outdoor clothing and equipment shop
- #90 of 122 best companies in Activewear shop
- #44 of 59 best companies in Bags and luggage shop
- #75 of 80 best companies in Camping Shop
- #30 of 39 best companies in Running Shop
- #143 of 220 best companies in Shoe shop
About Blacks - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
27-28 Shoplatch, SY1 1HS, Shrewsbury, United Kingdom
- 01743 297272
4.9
Excellent
719 reviews
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Great product knowledge - very helpful
Dan and Josh were both very friendly, helpful and knowledgeable about their footwear products. For someone with dodgy feet, who finds shoe shopping very stressful, this was a very good experience.
2 July 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Went into Blacks today to look for a…pair or walking shies
Went into Blacks Shrewsbury today to look for a new pair of walking shoes for upcoming holiday. Lee very quickly ascertained what I was looking for in terms of a waterproof/Gortex shoe and helped me with sizing/fit. He was very knowledgeable about the different widths between brands as well as function over fashion! The fact that BlueLight gave a further 15% discount was a bonus and secured the purchase.
28 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Maddie & Charlotte were super helpful…
Maddie & Charlotte were super helpful when I went in to buy some ground pegs. Give them a bonus!
26 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Lee was very helpful and knowledgeable…
Lee was very helpful and knowledgeable as we pirchases some head torches, he explained the difference between them all and their uses. Thank you
21 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service by Josh…
Excellent customer service by Josh today purchasing a new pair of walking shoes.
21 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
My husband bought me a jacket as a…
My husband bought me a jacket as a birthday present. Unfortunately it was too small, but I was served by Charlotte who was able to help me choose another jacket and also a half price neck gaiter . Excellent service .
17 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Lee was great help with finding me some…
Lee was great help with finding me some boots
16 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Fast and expert advice on walking…
Fast and expert advice on walking shoes, and super polite too - top team, especially Madeline.
6 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Buying walking boots
Lee was very helpful in my purchase of a pair of summer walking boots. He paid attention to my requirements and found and fitted a pair of boots that I am very happy with.
6 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Lee brown was the most sensational…
Lee brown was the most sensational colleague I have ever had the pleasure of dealing with he was quick to serve me and sort my needs out. I was in the market for some new shoes and he recommended some Moab 3 which got me straight back on the hills.
5 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Had such great service from both…
Had such great service from both Charlotte and Dan. Got caught in the rain and they sorted us out with an umbrella so quick it’s was brilliant
5 June 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Really helpful staff
Really helpful staff, explained everything about the jackets we brought, would definitely shop there again, dan from the shrewsbury store, thanks for your help and advice
25 May 2025
Unprompted review
Reply from Blacks - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Dan and Josh are such helpful guys
Dan and Josh are such helpful guys. I came here in April and returned as I was so impressed with the personal service.
23 May 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Great service for buying walking boots
I have real difficulty finding walking boots that fit me: Charlotte in the Shrewsbury store was very helpful and knowledgeable- and patient. It was great to eventually find a pair that were comfortable, and useful to be told that I could try them in the house for a few days to make sure that were right for me, which I have done. Would definitely come here again.
15 May 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Charlotte the assistant in the…
Charlotte the assistant in the Shrewsbury shop was very helpful and took time in helping me buy some walking boots at a great price
23 May 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Visited Shrewsbury shop
Visited Shrewsbury shop to look at rucksacks. Josh was extremely helpful and advised us on what would best suit our needs. We followed his advice and we are very pleased with our purchase.
20 May 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
We were served today by Lee
We were served today by Lee. Excellent knowledge and so helpful in guiding us through walking shoes. Amazing customer service thank you.
17 May 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great shop with a good range.
Great shop with a good range of products. All the staff were friendly and helpful. Lee was very knowledgable and couldn’t do enough to help me with what I needed. Will definitely be returning in the future.
10 May 2025
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
All good
Everything I required was in stock on display at a reasonable price . Helpful pleasant staff on till . Will visit again .
8 May 2025
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
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