Blenheims Estate and Asset Management Limited Reviews 

I have dealt with this company for over 2 years. They ignore emails, ignore official complaints and ignore Ombudsman. I have tried to get work on a snagging list finished and water leaking fixed and they couldn't care less. Terrible company.
Edit: my review was reported sadly, so I had to spend time sending copies of emails to prove I am telling the truth. Still waiting for work to be completed on a snagging list. Truly awful customer service.

Grace Croft-Lawrence, a property manager at Blenheims, has been particularly helpful and responsive in dealing with maintenance and admin issues.

I am a tenant at a property managed by Blenheims. My emails and calls have been repeatedly ignored for months now (to multiple people) despite ongoing issues at the property. Other tenants at this property have had similarly awful experience, whatever the urgency of the matter. Having read the reviews on this page, the issue seems related to the company as a whole rather than a single property manager. Avoid, avoid, avoid.

I have dealt with Blenheims for over 2 years and have given up trying to get anything sorted. I tried to get damp and leaking water and other things fixed for my dad who is not online. Phone calls not returned, appointments missed, emails ignored. I have made a formal complaint to them, still nothing so I have reported everything to Ombudsman. Still waiting. Shockingly bad company. My last review on here was reported and removed so I sent proof of everything I said to Trustpilot. I feel sorry for anyone having to deal with this company.

Blenheims manage the building we live in and we've always had positive experiences with them. I deal in particular with a lady called Lindsey who has always been very helpful.

I am a resident at a building managed by Blenheims. Our landlord's manager tried reaching out to Alexa, their contact at Blenheims originally over the phone last March when our doorbell broke down. Over the next 6 months and multiple attempts to reach them via phone and email we have had no response at all. Only in one instance the manager spoke to Grace and was told they will follow up to schedule a visit, which of course never happened. Multiple follow-ups continued with no response again. Blenheims' approach has been nothing short of negligent, ignoring their duties and failing to even respond to multiple communication attempts.

The team at Blenheims are diligent, hard working and professional. I am a supplier who has worked on their sites for 5 years now, from my side of the fence they offer best value for money to their clients, often going above and beyond to remedy client issues. I recommend them.

They have left me feeling anxious and stressed due to the inability to take any payments from me over the phone, nor the online portal working, now I am getting solicitor letters and arrears notice. Awful customer service, my snagging list has yet to be done and I bought the property in October 2020, we have a faulty washing machine and they are trying to add interest onto our outstanding fees despite me trying to call and pay but no staff being in and them saying they'll call me back.

Any property ran by Blenheims I would actively avoid purchasing.

I received excellent, timely service from Caroline Buckland from the Blenheims Insurance Claims Department with regard to a claim on the building insurance for my block of flats following criminal damage. She was very helpful and expedited the claim.

There have been a few issues within our building which Blenheims have sometimes been slow to resolve, but fortunately we have had a good experience with Hannah. She has been pro-active in resolving a long standing issue with patience and efficiency. Even when the communal lights all go out on a Friday afternoon she manages to get them quickly fixed and importantly always follows up afterwards.

Blenheims have managed our development very well since 2015. Luke Chittenden worked extremely hard when dealing with some very demanding issues and our new Property Manager, Lisa Hurley is a true professional. A very experienced lady. We have built up a very good working relationship.

I am appalled and disappointed at the service we are experiencing from Blenheims. The roof has been leaking for years with no sign of a permanent repair, always temporary work that lasts a month or two depending on the rainfall, despite the several roof contractors, who come out to try to fix, advising the urgency to replace the whole lot due to the dire condition of the roof.
Had yet further leak last friday 18th June, called Bleinhams was put through to out of hours as it was just after 6pm, repair was reported, was told contractor would call shortly. That did not happen, instead, got a call from out of hours team later that evening saying it is too late for anyone to come out and to expect a call Saturday. That also did not happen, got a call SUNDAY Evening inquiring if the repair was to my satisfactory, I explained that the repair was not carried out as the contractors did not turn up. Had to wait until monday! What is the purpose of out of hours if they do not actually work out of hours just refer back again.

All the meanwhile still having the steady flow of water from the roof causing major damage to ceiling, walls and carpet.

Got a call from one of the kind assistants on Monday arranged the contractor to come and assess the damage, he did the report, took photos etc. I tried calling yesterday to get an update, no reply. I called again this morning and left a message for both the assistant and one of the managers, the latter never has the decency to returns calls or responds to emails despite numerous attempts from my part sending photos of the damage caused.

I am not hopeful they will return my call, maybe the assistant will, but there is so much an assistant can do, where is the management? Where are the decision makers? Why is this issue not taken seriously? It is stressful having to constantly chase Bleinhams and getting them to carry out it's duties and management of the property.

I was selling my flat and before I even had a buyer, they cancelled my Direct Debit "to prevent overpayments". Then followed a very stressful 4 months of being sent arrears reminders and threats to be taken to court, regardless of how many times I notified them of the situation. They even sent me arrears reminders when I had a solicitors undertaking in place. This was all for future payments as I called them and paid up to date.
This was all unnecessary added stress to an already stressful situation and caused delays in selling my property. I hope never to have to deal with them again.

Blenheims are very efficient and helpful and Lindsey Brown, who is the property manager for the building where I live, has always been quick to help and to sort out maintenance and admin when needed.

I recently reported a leak and the plumber was there within hours to fix it.

I work for a letting agency and have had, probably the most positive experience dealing with a property management company in my time in maintenance. My emails are always answered in a timely manner, especially noted as they have had to liaise with 3rd parties to obtain updates for me to pass on to our landlord. The situation is still in the process of being tied up and completed, however, my confidence in them is very strong and has been a very positive customer experience.

This is an update to my previous review. Jonathan Holmes asked me to remove my negative review as blenheims were now going to address the issues I raised. To be quite clear, all of the points I raised in the previous review are accurate and I am happy to provide evidence. I sent a letter to Mr Holmes on 20th April detailing all of the issues and only received a response once I wrote this review. Blenheims claim the letter was never received. A letter I sent to their accounts department also ‘never arrived’ and I was told letters often go missing, perhaps a review of administration procedures at Blenheims is necessary.
I think asking someone to remove a negative review, tells you everything you need to know about this company. Addressing clients’ issues and the concerns they have is surely the way forward to improve their trust pilot rating, rather than requesting negative reviews be removed. I am still waiting for responses to emails sent on 6th May where I was told someone would be in touch ASAP. I am also still waiting for a response to an email from 12th May. This is poor customer service. The actions of this company never cease to amaze me. The tone used towards clients only serves to escalate the situation: this is a company that has no idea what good customer service is.
I FEEL COMPELLED TO PROVIDE A FURTHER UPDATE:
when dealing with Blenheims It is clear that their communication is not based on any facts. I am not sure how many times I have stated that the email bounced back immediately, so I sent a LETTER to Jonathan Holmes on 20th April and received no reply. My reviews have always stated that I WROTE to him, but this seems to be unclear to Blenheims. I expected a reply to the LETTER and did not receive one. Blenheims claim the letter did not arrive and this is something that should be addressed by their administration department. I spoke to their accounts department in April and was informed that letters often ‘go missing’ which suggests a review of their procedures is urgently required.
Their response at the bottom of this review is also not factually correct. Jonathan Holmes did not ask me to re-review Blenheims once they had dealt with the issues I raised: he just asked me to remove my review. I am happy to provide a copy of the email he sent me should anyone doubt the veracity of my statement.
I became so frustrated with Blenheims’ focus on my non email (it was a letter!) that I telephoned Jonathan Holmes. This was an interesting call where his tone (in my opinion) was quite rude and aggressive culminating in him putting the phone down on me. It beggars belief that a Managing Director would behave in such a way towards a client, but this is the reality with Blenheims. The culture of the company comes from its leadership team and Mr Holmes’ behaviour provides great insight into the standards of customer service at Blenheims.

I have been so pleased with the efficiency of Blenheims and how helpful and pleasant they have been to work with. Lucy Hoare has been a real support when dealing with managing our estate.

Appalling level of service and competence.

If I could give this company no stars, I would. They have 'managed' our block in Chelsea for over a decade. Since 2013, I have been complaining about an ongoing leak into the kitchen of our flat [a rental investment], the effects of which have been so bad that we have been unable to let the property commercially for more than 2 years and we would not be able to sell it, given the condition.

Blenheims management team has sent a stream of incompetent 'specialists' with no idea about how to diagnose the problem but who have proffered a series of 'sticking plaster' solutions, one of which was to hack off the plaster on the walls in our kitchen and leave it to breathe. Thus, we have had no wall units and bare brickwork for nearly 2 years. Eventually - after involving the EHO, the insurance company, the freeholders and threatening legal action - one of the residents found a damp expert who diagnosed the cause in a morning.

During the time that they have been managing the block, the account handler dealing with us has ignored and patronised me. My husband and I have been shouted and screamed at on the phone by a supposedly senior member of the company, and have complained about both of them to the CEO, Patrick Taylor, whom I have also written to about the damage to our flat. He has not bothered to respond.

In my view, they are unprofessional and should not be managing property at all.

I have been a client of Blenheims for a few years now since they manage the residential area in which I live. Katherine has been a fantastic help in keeping my account in order and has gone above and beyond numerous times to assist me. It’s brilliant to know that there is genuine person at the end of the phone/email, especially one as lovely as Katherine.

Blenheims have taken over the management of our residential block of flats about one and a half year ago. Sarah Riley and Hannah Page both have done an excellent job. They have been swift to deal with issues and have greatly increased transparency and communication compared to previous management. Recommend.