Blenheims Estate and Asset Management Limited Reviews 

My experience of Blenheims has been poor. There is a lack of communication, and information which is provided is not in a timely manner. To make matters worse it is impossible to get a call back whether it is requested by voice message or email. Customers are simply ignored.

Our property is managed by Blenheims. The representative simply ignores emails (I have sent 3 in a week) which I know he ignored because upon sending my 4th I received an out of office from him from that point on for a week. This was clear evidence that he had at least been on his email to put an out of office reply on while ignoring my numerous emails in the preceding days. This isn’t the first time we have experienced this either, nor other people on the estate that is supposedly managed by him. On to the CEO to try to resolve my simple issue because of the clear apathy and incompetence of 1 person- very sad but from other reviews it seems like you either hit the jackpot or struggle severely when dealing with Blenheims.

Still resolving matters we raised in 2018 and 2019. But we are now feeling like Blenheims are engaging with us at last. If, like myself, you have needed to write upwards of 18 letters for the same complaint, I suggest you write directly to the CEO and request a copy of the complaints procedure in order to get the ball rolling. If you remain unsatisfied you can escalate to the Property Ombudsman, and if your data has been potentially breached, or your mail has been redirected without your knowledge, you can contact the ICO for advice. This saves months and months of worry. I am now seeing a response to some of my complaints, which might prove reassuring. Don’t just keep writing to the account manager, follow the in-house complaints process. Half the problem arises when you aren't aware of protocol. I believe you should receive a starter pack when you are being taken over by a property management company and then you will know your rights of complaint. For me the experience has been exhausting and soul destroying as I have had to read personal comments made about me which clearly prejudiced the way our complaints were handled in the past. There are, however, some very strong staff members who work hard to raise the reputation of the company and who provide great levels of service. Sadly we were allocated a less than helpful staff member and we have been repeatedly let down by her. I would suggest that if this situation applies to you, you raise the complaint to the CEO and engage in a formal process. Finally, three years into our complaint, we are at last being acknowledged. Do not give up. Raise the bar and hopefully Blenheims will too. You just have to speak to the proactive staff and avoid the ones who do not have everyone’s best interests and safety at heart. Do not give up on this company until you have exhausted all the channels available to you.... we are now hopeful of reaching a resolution in the coming months. Time will tell, as they say..... but at least, as property owners, we have given Blenheims every opportunity to respond to our ongoing issues.. the proof of the pudding remains to be seen..... we can only wait for some justice... impartial honesty is what we are hoping for. We shall see... we are advised to check whether they are governed by ARMA and The Leaseholder Advisory Service can help with details of how to escalate matters if the problems remain unresolved. Data Breaches are evidently dealt with at the Torquay Branch. The Information Commissioner can help with queries regarding data protection. ( Wilmslow Cheshire)

Sarah Riley has managed our building - which has many challenging personalities and opposing views - professionally and has strived to accommodate everyone and manage the building transparently and democratically.

Blenheims have been managing the Estate on which I live for some years now. The team is led by Sarah Riley who is very focused and committed to delivering excellent service.
We recently had a major water leak, and Sarah very quickly arranged for emergency water supplies as well as engineers to locate and fix the leak.
I have found her to be forward looking as well, with really good research and advice on EV charging and hyper-speed internet connections.

I have raised the matter many times. Neighbors are leaving garbage and diapers left over from babies in the hall
it smells like a garbage dump ..
but for this company it's not a problem .. you pay, you get nothing in return, they just ignore you.
I am waiting for your actions on this matter ..
the really big problem is to introduce penalties for leaving garbage ..

I've been a client for Blenheims for coming up to a year now and its such a pleasant surprise to come across such lovely people, really efficient professionals over such a horrible Covid year. They dealt with a water supply issue (burst pipe in freezing weather) really well, we had no water for days and delivered loads of fresh water until the pipe was fixed. So grateful!

Sarah Riley - Executive Property Manager

Very speedy responses from Sarah and always incredibly helpful.

Always happy to help and no request is ever too much.

She is pivotal to our ongoing close relationship with Blenheims.

Thanks for all your help Sarah!

Sarah Riley is a superb Property Manager and goes over and above her role to make sure our property is managed in a day to day basis.
Things do go wrong and do take time to get fixed but when managed and followed through as Sarah does this makes a real difference. This in my opinion is just down to the current pandemic and so requires more input.

Been in touch with Blenheims due to a recent leak in our kitchen ceiling. Blenheims had a 24/7 hotline and Hannah Page did sent out a (very competent) plumber the next day. It is fixed by now and Hannah is now arranging the redecoration of our place. Very happy with their service and swift help!

Just over a year since this outfit was let go by our freeholder following years of complaints. Now finally at great time effort and expense our block has finally been restored to a safe and secure condition. This could have been sooner but for the fact that the reserve account was empty when they previously advised we held a 5 figure sum. Their records are so sketchy it is not easy to find where this has gone. In 2015 a H & S report highlighted some rotting timbers on balconies at first floor. Blenheims lightning response was to have the rot painted over 2 1/2 years later. This 2 afternoons work cost £2300. (one quote only job authorised and signed off by blenheims area manager)??? 3 serious incidents ensued when rotten timber gave way under normal use. Thankfully no serious injuries. The most serious incident was a child about 7 who ended up with a crotch full of newel post which thankfully saved him from falling from 1st floor level. Blenheims lightning response came 6 months later. Look at the good reviews on here, ignore their subcontractors and yoga instructor! The client reviews name a handful of people (Hannah, Marta and more) Occasionally it seems an individual will go against company policy and do their job. Clearly all of these reviews with names are canvassed for! Blenheims: you are welcome to come and see our finished block and maybe learn how management works.

I am sorry but these people are not nice. Please avoid at all costs. They bully and harass people if they have even the smallest issue with something. Forget it, look for a better company.

I haven’t always had the best experiences with Blenheims as a property owner but Hannah dealt with my minor repair question swiftly and efficiently, sending out a competent and charming electrician the next day. Such a small repair has a made a huge difference to everyone in our building. I’ve given 5 stars for Hannah’s performance and her thoroughly professional manner, and everyone I spoke to who was manning the phones over the last few days. They were all demonstrating the best that Blenheims can be and I hope to see more of this in future.

Blenheims have managed my property for over a decade. They are very professional and provide excellent support to the Freehold Directors in our West London block. Even during 2020, with all the challenges it delivered, Blenheims have successfully overseen a significant programme of external works. Thank-you for your support, in particular Marta S for her continued doggedness to get property and compliance issues resolved. Thank you.

We are caught up in the horrific cladding scandal - Blenheim's told us over five months ago in October 2020 that they were going to submit a warranty claim on behalf of all leaseholders (they hold all the warranty certificates), on multiple emails this has been continuously stated even getting a legal team to help submit claims (which was paid for by the leaseholders at £10k).

Then last week we get an email saying that they haven't pursued our warranty, as they had promised and that its now up to leaseholders to chase their warranties - how is this behaviour acceptable? Five months we have been chasing Blenheim's for an update on the warranty and for five months we've been lied to and been told they are taking care of it. I cannot begin to tell you the mental health deterioration this situation has caused and this behaviour is directly impacting it.

Increase charges without consultation, do not manage their suppliers, avoid! We bought a property from C G Fry who use them so this will also be reflected in a review of them.

Sarah Riley and her team were exceptionally helpful with a recent issue I had with my property. They were excellent at finding the best solution and always very happy to help!

Documentation wrong since the start, poor management of the estate and impossible to get hold of.

£270 to be paid to them for them to fill out questionnaire so that we can complete the contract exchange on our house sale. £270! How can you justify that?! For supplying one bit of paper? I'm a single parent on a lower income and going through a house sale is stressful enough as it is, you should be ashamed. £25 is the standard admin fee.

I feel compelled to write this review after seeing Blenheims'misleading replies to bad reviews from leaseholders on the development.

Blenheims clime they mutually agreed with the developer that they should cease managing this estate. Blenheims have not mentioned that this was only after, they were put on probation twice by the management company. As well as falling almost all key performance indicators during the probation period. The Management company asked the leaseholders if they wished to retain Blenheims as their managing agent. Out of 300 leaseholders, Only a single leaseholder voted to retain their services. I think this tells you all you need to know.

*************************

Blenhames have attempted to cast doubt on the facts in my review by posting the below reply. Therefore I need to inform readers, Blenheims sought to have the above review removed, which prompted an investigation by Trustpilot and the review removed. After sending documentary evidence to Trustpilot, my reviews have been verified as being accurate, and my review has been reinstated.