BlindsbyPost Reviews 

13,613
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably smooth, and the wide range of products makes finding the right style very easy. Furthermore, people truly love the top-tier quality of the blinds and replacement slats, noting they are well-packaged, arrive quickly, and fit their windows perfectly. However, some people mentioned that orders occasionally arrived with incorrect sizing, unexpected wrong measurements, or missing items that required follow-up. Others also noted occasional problems with delivery delays, lost shipments handled by external couriers, or damaged components encountered during transit.

What people talk about most

Product

Consumers find product to be positive, highlighting fast delivery and secure packaging. Reviewers frequently... See more

Quality

People report positive experiences with quality, expressing satisfaction and delight with their purchases.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders often arrive... See more

Order

Customers report overall satisfaction and positive experiences with the online order process, highlighting... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick delivery times and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No complaints whatsoever, really helpful on phone, replacement slats delivered on time, really quick and very good quality, all stitched not glued. Really pleased the floor to ceiling patio door ver... See more

Company replied

Rated 5 out of 5 stars

Ordered and paid online, really easy process. No notification of blinds being issued on due date so contacted the sales team who said we would receive an email when sent, which we did. Managed to dama... See more

Company replied

Rated 5 out of 5 stars

Ordered replacement slats for my 20 year old vertical blinds for 4 windows and the patio doors. We got the ones with the sewn in weights so they sit perfectly every time. Really pleased with the resul... See more

Company replied

Rated 5 out of 5 stars

Ordered a suitable roller blind after viewing the wide range offered by the company. Clear instructions on website for measuring - and for fitting after delivery - and order process was straightforwar... See more

Company replied


Company details

  1. #37 of 52 best companies in Blinds shop
  2. #85 of 117 best companies in Interior designer
  3. #28 of 38 best companies in Window treatment store

Written by the company

BlindsbyPost have over 25 years’ of experience in the Window Blind manufacturing trade. Starting online trading in 2008, the formation of our company took advantage of the opportunities presented from the internet to offer new customers a service online which significantly cuts overheads, enabling us to offer high quality products at low, affordable prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(13,613)

2,385 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The blinds were good quality

The blinds were good quality , but I got the wrong drop , I must of caught the inch instead of cm rang up but you wouldn’t change them but as it happens I’ve corrected it myself but I got them fine

5 August 2026
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Reply from BlindsbyPost

Thank you for your feedback. I can see our team are actively looking into this for you and will be in touch shortly.

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Precise measurements and good quality

28 July 2026
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Reply from BlindsbyPost

Thank you for the lovely review! We're so pleased you were happy with the quick delivery, quality and fit of your blinds 😊

Rated 5 out of 5 stars

Excellent customer service

I had to email with a query and had a rapid response from Thomas who was very helpful. After ordering my replacement slats they were delivered very quickly and I am very pleased with them. Excellent customer service.

28 July 2026
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Reply from BlindsbyPost

Thank you so much for your kind review! We're delighted Thomas was able to help and that your replacement slats arrived quickly. We'll be sure to pass your lovely feedback on to him. 😊

Rated 5 out of 5 stars

Door/Window Blind

Great blind for the glass on my back door. Didn't want a blind that you have to raise every time you open the back door. This is perfect as it fits to the glass on the back door and you can open the door with the blind raised or lowered. Once installed it looks like the blind was professionally fitted. Very pleased with the blind. Only niggle is the instructions don't match the item as they say to adjust the tension you tighten the string and hook it to the spring. There is no hook for the spring. I had to tighten the string, hold it there and tighten a screw to secure it. A hook on one end would have been much easier. It wouldn't stop me buying another blind though.

4 August 2026
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Reply from BlindsbyPost

Thank you for your lovely review!

Rated 5 out of 5 stars

Just what I wanted for my kitchen…

Just what I wanted for my kitchen breakfast area. Really good delivery and price. Ordered and received 12 blinds in 6 days.

10 August 2026
Unprompted review
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Reply from BlindsbyPost

Thank you so much for your fantastic 5-star review!

Rated 5 out of 5 stars

Good quality blind

Good quality blind, arrived with the correct dimensions and was easy and quick to fit. No complaints or misgivings so far, but time will be the test!

23 July 2026
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Reply from BlindsbyPost

Thanks for the 5 stars! It’s wonderful to hear you had a great experience with us. We hope you enjoy your new blinds! ⭐

Rated 2 out of 5 stars

We measured wrong ( it is a different…

We measured wrong ( it is a different system from our previous supplier and we didn’t realise). Customer service were not very helpful. Just told us to re-order and gave us a small discount on our second order. Considering the outlay we had already made, I expected a bit more support!

28 July 2026
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Reply from BlindsbyPost

Thank you for your feedback. This has been passed on to our customer care team, who are taking a look into this for you.

Rated 5 out of 5 stars

Great!

We bought some pink roller blinds which were no drill. I was really skeptical but pleasantly surprised! So easy to install and great that they can be customised. We are clueless when it comes to installing blinds and measuring so these were amazing to find. The process was really simple and they came quickly. Only downside was that they are definitely a tad more expensive than you will pay for a standard blind. We paid £100 for two but they are blackout blinds and they are customised for the space. 9/10! I have more of the house I want to install these in!
Just for context - we were quoted £40 to fit two blinds - so we’ve saved money by buying these.

11 August 2026
Unprompted review
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Reply from BlindsbyPost

Thank you for taking the time to leave us such a lovely review!

Rated 2 out of 5 stars
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Reply from BlindsbyPost

Thank you for your feedback. Our customer service team have attempted to contact you, but haven't heard back from you.

However, we have not received any communication from you regarding any issue with the product, nor have we had the opportunity to understand your concerns or offer any assistance.

We would be more than happy to assist if you could get in touch with our customer service team so that we can better understand your experience and see how we can help.

Rated 1 out of 5 stars

Bought a blind from their site

Bought a blind from their site, was delivered within the week. The blind just wouldn’t stay up, the lock was useless… Contacted customer service and was faffed about for a couple weeks having to take videos and photos etc…

I got annoyed with it so I ordered the exact same product and sizes from one of their competitors. It was delivered within a couple of days, fits perfectly and works perfectly.

I’m not saying all their products are useless, but the one sent to us was clearly faulty and the customer service process was annoying enough for us to never use them again and write this review. So use this information as you will 😂

PS: They still haven’t done anything about their faulty blind…

14 July 2026
Unprompted review
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Reply from BlindsbyPost

Thank you for your feedback. We’re sorry to hear that you’ve been disappointed with your experience.

As a supply only company, we rely on images when investigating any reported issues. Having reviewed the images you provided, they appear to show that the blind was ordered at the incorrect size, which would explain why it does not fit as expected.

We have asked you to provide further images of the full recess and installation so that we can properly assess the issue and support you in finding a resolution. Unfortunately, these images have not been provided, which means we have been unable to investigate the matter further.

We appreciate that being asked to provide additional images can be frustrating, but they are necessary for us to understand what is happening and provide the correct advice.

We are still more than happy to help and would welcome the opportunity to resolve this for you. If you provide the requested images, our team can review these and advise on the next steps.

Rated 5 out of 5 stars

Great customer service!

Ordered and paid online, really easy process. No notification of blinds being issued on due date so contacted the sales team who said we would receive an email when sent, which we did. Managed to damage a couple brackets but the sales team happily sent extra ones with no charge by royal mail so arrived quickly. Really please with the blinds, look great. Customer service fabulous, thanks Holly x

4 August 2026
Unprompted review
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Reply from BlindsbyPost

Thank you for taking the time to leave us such a lovely review!

Rated 5 out of 5 stars

Great service and products

Great service and products. Needed a couple of non-drill blinds for our new house and the 2 I ordered were perfect and the made to measure size was spot on. Fast service and great value for money.

8 June 2026
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Reply from BlindsbyPost

Thanks for your 5 star review! Thanks so much! 🙌⭐

Rated 1 out of 5 stars

Extremely disappointing experience

Extremely disappointing experience — avoid if you expect a made-to-measure product to actually fit

I ordered a made-to-measure blackout blind over a month ago, and I still cannot properly use it.

The original blind was cut approximately 5 mm short on each side, despite me providing the correct measurements. The company then provided a seal to compensate for the gaps. The bottom section was also damaged and could not be closed properly, so they sent a replacement.

Unfortunately, the replacement part was then sent approximately 38 mm too long. I am now expected to somehow modify and assemble a supposedly made-to-measure product myself.

I am a technician, so I understand manufacturing tolerances and that window openings are not always perfectly square. That is not the issue. The problem is repeated poor quality control and basic measurements being wrong in both directions.

The communication has also been frustrating, with promises of resolutions taking weeks and multiple attempts required to get the issue addressed.
I have now spent over two months dealing with a product that I cannot properly use. A made-to-measure product should arrive ready to install — not require the customer to hire someone with tools to cut and modify replacement parts.

Very poor experience from start to finish. I would strongly recommend thinking twice before ordering from this company.

Update:
No contact since they confirmed that they are looking into it.

10 August 2026
Unprompted review
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Reply from BlindsbyPost

Thank you for your feedback. Our team is looking into this.

Rated 5 out of 5 stars

Stunning

I ordered my blinds on a Saturday evening and the arrived 3 days later.
They look beautiful on my French doors.
VERY easy to fit

3 August 2026
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Reply from BlindsbyPost

Thanks for your 5 star review! Much appreciated! 😊

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