BON CHARGE Reviews 

The red light therapy has been a great help to myself with arthritis problems and members of the family with sports injuries . Deliveries are fast and efficient and would not hesitate to order from this company again .

SCOUNDRELS!!! BEWARE!!!
I ordered mask from them a few months ago. I firmly believe in the power of phototherapy, but this company makes a substandard product by which they do not stand behind as you can see by the many frustrated and unserved customers on this platform.

After a few months of use, the cord simply stopped charging the power pack. It would not turn on upon plug-in. Therefore it cannot charge the power pack and therefore the mask. Does this seem too hard to understand? No?
After 4 emails and videos, the customer service contact continues to pretend he cannot understand the problem, and then asks for more insulting videos of what I'm trying to say.

THE CORD WON'T CHARGE.
Pretty simple, right?
Apparently, it's mind-blowingly confusing for customer service. Except it is not. They simply don't want to have to replace the crappy charging cord.

There is zero way to contact customer service besides a painfully slow email process. As such, I have been emailing back and forth numerous times as they keep pretending they don't understand my issue.

STAY AWAY!!!

Amazing! 10/10 products and customer service!!! I recommend!!!

***I'm not who writes reviews but I feel strongly about this. Had to deal with customer service since November 2025 and it's now April 2026. Product does not work well. Had to send four videos proving this (what happened to customer is always right?). They are apparently sending me a new device after 12 correspondences with 12 different customer service reps. I really just want my money back. They won't do it. Please save your money and don't order the LED mask!

the product stopped working shortly after the refund period, I corresponded with them numerous times in which they have not been helpful - either to replace a product or allow for me to send it back

*update: they say they want to work with me but when I corresponded with them numerous times they do not reply. Do not believe that customer service really cares.
**second update - they wrote me but still NO resolution

Horrible customer service and return policy.
Bought their red light therapy blanket with 25% off discount code, the order is still unopened and sealed. There is no phone number to call and only communication option is email.
Their responce was that since I used a coupon code they can only issue me a store credit( the blanket itself was over $1600). Im trying to work with my credit card to get my money refunded back to my card instead of their garbage store credit.
Stay away from this company and save your money!!!

I’d formally like to thank past me for buying this…
I had my doubts…
“ok but will it really make a difference?”
“did I just waste my money on some fancy blanket?”
Or worse…
”am I even that sensitive to EMFs? “

Past me had this shit figured out… I am *that* sensitive to these goddamn EMFs and this blanket works… as soon as I put it on I felt my body de-stress and a lightness return.
Feels awesome really.
Makes me want to invest more into protecting myself in the future.
I will say that the blanket is more of a cloth rather than a cozy throw type of blanket which dose make it convenient to travel with, it packs down to a size of folded a T-shirt.
I was expecting more of a luxurious feel on the skin and it’s still nice but doesn’t scream luxury, in my opinion.
The outer black side seems to be a lint magnet which is annoying but no deal breaker.
I’m also a large 6ft man and do wish it was a bit bigger, it feels a bit overpriced at full price.

If you consider yourself electro-sensitive I recommend you pull the trigger especially if you can get it at a discounted price.
It will change your sleep/life for the better.

Very disappointing customer service. There’s no way to reach anyone by phone, and emails go unanswered. I’m trying to return an item, but the only option provided is store credit, which I do not want.

I’ve reached out multiple times for assistance and haven’t received a response. If this isn’t resolved, I will be contacting the BBB. I would not recommend purchasing from this company

Update: It took a very long time to process my refund, on top of that, I'm out of money to ship back the item. Yes, they don't cover return shipping costs even though they sent me a faulty item in the first place. Absolutely worst experince I had a long time ago. Next time I will stick with Amazon.

Awful customer service - Avoid! They sent me broken product and then want me to pay for return. After i sent them video they just ghosted me! Please do not buy from them as they don't honor their own policies and won't respond to you!

I purchased the red light face mask after seeing it recommended by an affiliate. After brief use, I developed a persistent visible line and redness on my nasal bridge that were not present prior to use. More than five months later, both remain.

After initially raising the issue, the company did arrange a return and issued a refund, and I provided additional information for what I was told would be an internal review.

However, there was no follow-up after that process.

When I later reached out to explain that the visible line and redness were not resolving and that I needed further support beyond a refund, I did not receive a response (even after follow-ups).

The company has responded publicly to this review, but despite multiple follow-ups and a final outreach, I have still not received a direct response via email.

AVOID AT ALL COSTS!

UK website but shipped from Australia! Very misleading!

Was 1 day out of their 25% off promotion, asked for the discount to be applied retrospectively, however they refused - not very considerate coming from a wellness brand.

As another negative review says below 'I can’t understand how a wellness company can have so little integrity'.

Shame on you Bon Charge.

I’ve purchased three items and found the customer service excellent. I bought the mask and sauna blanket as gifts but I’ve had excellent results with the red light blanket myself. It has definitely helped with an inflammatory sacroiliac issue I have. Many supplements etc have failed.

I ordered some bulbs and only received an order update, no updates on shipment to the date I was supposed to received the bulbs. I emailed to cancel the order and that's that.

Was initially sent the wrong item. I ordered a red light blanket and I was sent a red light panel. The Boncharge team was very quick to help me and I sent back the panel and very shortly after I received my red light blanket an it’s fantastic. My husband and I both really like it!

Really poor customer service ordered a lightbulb at the beginning of February took them a week to let me know it wasn’t in stock multiple request for a refund. I’m still waiting for a refund, for any response in regards to my refund request

I ordered my red light on Jnauary 1st. It has still not shipped. Emails take forever to get a response, and I am always just told it is "delayed". Now they will not respond at all. It has been 2 weeks without any communication. They have my $800 I have nothing but frustration. Never in my life have I experienced service this poor. AVOID AT ALL COSTS. This is theft.

Horrendous customer service. They literally just ignore emails. Avoid.

Very disappointed in customer service-it takes many days for anyone to reply to you. There is no phone number to call only email. I made a very expensive purchase and the posting at the top of the website said order over 500$ get a free massage gun. It does NOT say you have to add it to your cart to receive it. No where on the promise of a free massage gun does it state that. Also when you look for the massage gun you have to type it into the search bar to even locate it on the website. It is not listed easily to find with other items anywhere. I emailed about this before my order had shipped. Due to it taking days for anyone to reply by the time I received a response my order shipped and I was told too bad. It’s not retroactive- I can’t understand how a wellness company can have so little integrity. In today’s society it’s the small kindness that make a difference and false promise and advertisement of a gift is not cool. How about making it right instead of sorry about your luck. Glad I spent almost 2 grand on a company that can’t admit they might be in the wrong. Really sorry this is my first purchase with this company and for me customer service is important. Again it does not state anything has to be added to your cart to receive it on the website and I messaged before my order shipped. Integrity-kindness and customer service is a thing of the past apparently. As long as they get your money guess that’s all that matter. Thanks for putting a dark cloud over my purchase and boncharge experience.
Your reply is ridiculous-I just received an email with you basically calling me a liar-you telling me there are prompts at checkout to add the massage gun when there is no such thing-I sent screen shots of check out to prove it. I will never purchase from you again and I’ll tell everyone how you treat your customers. It’s not even about getting something for “free” it’s about a company treating people with respect. I should have went with GemBa red. You people are really unbelievable. God forbid something I ordered doesn’t work. I suppose that would be my fault too. BUYER BEWARE. Red light…should be more like red flag. Company doesn’t care about you.
Tell me I missed the prompt 😂
There is no prompt on a mobile device checking out with shopify-better check it out before you call people a liar or an idiot in a polite way which is basically what you’re doing. Definitely a company I would want to buy from.😅👌
*update*I was emailed that I was correct that the promo doesn’t show when checking out on a mobile device with shopify and told they still were not honoring the promo. They also review ratings on there website before posting so mine was denied and not posted. Must be why they only have mostly good reviews. The red light blanket is a purchase I regret and not just because of the terrible customer service experience. Upon taking out of the box it smelled so strongly of plastic I almost didn’t even want to try it. Day three it doesn’t smell as strong but still very much smells. Not great for someone who is chronically ill. I found the zipper to be flimsy and wonder how long it will last..I would send it back but you don’t get refunded for the tax you paid(100$) on the red light blanket and customer pays return shipping. The thing is very heavy so I can only imagine the cost of shipping it back. The blanket itself has two plugs which isn’t clearly represented on the website. I understand it is for unzipping it into two separate sections but when using as a whole it’s a pain. There are two large power blocks and and two separate remotes you plug in to the blanket. No way to just use one or to connect the two sides of the blanket. So cords-heavy power blocks and remotes all over the place. Also there is an audible “hum” an electric hum while laying in the plastic blanket..kind of annoying and questionable. The outside is a cheap feeling foam type product. New buyers take this into consideration before dropping this kind of money with this company. Thank you.

Purchased red light hat and haven't used it yet. It was out of stock and had to wait longer than expected. No notification about waiting for next shipment, I had to reach out. But loving the other products I bought so far.

I bought Demi Red Light Therapy Device through Healf. I just love it! Quality of my skin changed, i feel so much better, I get sick less. 1000% recommend

Company haven’t replied when something goes wrong, have waited for a response but customer service is non existent