BON CHARGE Reviews 

I am finding my Bon Charge PEMF / infrared mat very helpful for winding down at the end of the day. To me, the “3” setting feels like a good session of meditation. I am able to drift off to sleep quickly after using the mat. I have my mat set up on the couch so I can read or watch tv while using it. The only downside is that it is too heavy for me to consider it to be portable.

Love Red LIght Lamps
I have 3 of the portable, rechargeable red light lamps and I love them. They are light enough to move around, yet they don't tip over and are also adjustable. They are great for background light when using a laptop at night, or for removing make up late at night when you don't want to run all the bright lights. Lots of other uses too plus they have 3 settings.

The red light reading light is great to use for reading in bed!

I received my Red Light Mask around five weeks go. It arrived fully charged. When I tried to charge it for the first time after using it for a few weeks, it would not charge. I tried multiple chargers and outlets and the controller will not light up nor charge any at all. I left it plugged in for over and hour and still does not light up. It appears to be defective. I reached out on Feb 5th and multiple times since via email and via website with no response whatsoever. There is no phone number provided. I was planning on purchasing additional devices from this company, however, I will not be doing so. If I do not receive a response soon, I will be filing a complaint with the BBB. This customer service or lack thereof is completely unacceptable.

DO NOT BUY THIS PRODUCT. I wish I could give them zero stars... My BON CHARGE sauna blanket stopped heating properly just over a year after purchase, despite being lightly used and well cared for. While the controller shows it reaching the set temperature, the blanket itself does not heat or hold heat as it once did. Even at the highest setting, I barely break a sweat and the temperature drops unpredictably during sessions.

I spent weeks working with customer support, providing multiple videos clearly showing the issue. Despite this, I was repeatedly asked to redo troubleshooting steps I had already completed, which was frustrating and time-consuming.

Because the blanket was just outside the warranty period, I was offered the option to purchase a replacement controller with no guarantee it would fix the issue. Even under the circumstances, BON CHARGE would not offer free shipping on the replacement part. I ultimately tried the new controller, and it did not resolve the problem.

There is no repair option, and I am left with a non-functional product shortly after the warranty period ended. For a company that positions itself as premium, this experience was extremely disappointing. I would not recommend this product based on durability or post-purchase support.

Not shocking... as of 02/25/26, nobody from their company has reached out to me. The reply from the company is a smokescreen!

I have been reaching to the team since 2 months. I was informed that i would be mailed with allthe details. Yest zero response. Even on instagram whoever is reading my messages just chose to read and leave it. I wonder why ?

Like reading related experiences this product is not built to last. Purchased Dec 2024 and in July emailed to say the battery does not last. Response was to use a different charger and then 20 days after the 1 year warranty the light flicker while using or doesn’t work at all. Issue had been happening for a few months but didn’t think anything of it. Now when you wiggle the cord it will flicker so obviously a defect. When emailing support they can not replace for cord, as it is out of warranty and offered a 30% discount on a new one. I also left a review on their website which has yet to be posted. There site does not have any new reviews in the last 2 months or any of these lower then 4 star reviews. I would not recommend this product as lots of other cheaper options available now.

Awful customer service team, also they import all there items from china cheaply made and will break fast.

DONT BUT DONT BUY DONT BUY

I bought a pair of their protective goggles. They were tiny and borderline transparent. Not what you want for red light therapy. Even though they claim to have a 30-day return policy, they have basically excluded every item from that policy. $20 plus shipping and handling for a garbage product. Wish I would have just went with the better-quality $5 option off of Amazon.

Have tried TWICE now to order and never actually get a order confirmation or anything else! Absolutely appalling. No communication - have cancelled twice now and will find another business. Given the other reviews am starting to think its a blessing in disguise!

In reposnse to their response- I never received order confirmation let alone anything else! Every time I tried to contact anyone it was ignored until I told them to refund and then got a response. This happened twice.

Mini Red Light Device

Device is good and does it exactly what it should do! However there are some things that I feel need to be added to the device to make it more user friendly
1. A strap to go around our hand while holding the device would be good.
2. Better charging life. Doesn’t last long at all, I have to charge mine daily.
3. When the device is in the case it tends to switch on by itself due to being movable inside the case. This obviously affects the charging life on the device! Maybe the buttons could be protected with a flap over them or the case could have some padding inside to prevent it moving about and being turned on.

Googles being added was very helpful and the hard casing for the device is very good. Hope my feedback is taken into consideration.

I purchased two red light face masks and two Face wands for me and my mum and it turned out both products are really bad quality.

The battery of the masks doesn’t work longer than 5minutes anymore and I have to charge it again. One session should be 20minutes. I contacted the customer service because the mask is just a 1year old and asked if I can have a new replacement controller but the current replacement controllers are not compatible with older versions of the Face Mask, so they’re unable to provide a replacement.
And about the face wand-the whole battery came out when I unplugged the charger. It happened to my and my mums one.
The customer service said they can’t help me- very disappointing.

I trusted the reviews on their homepage- but obviously those are not real, because they control everything what’s written on their homepage.
Don’t fall for that like I did. I would choose another company

Love the products, just no phone contact if needed. However good email contact

I recently purchased a product from BON CHARGE during the Boxing Day sales. The product was quick to be dispatched and arrived at my door. Quality product and worth the investment. After a few weeks unfortunately our home got burgled. In amongst the possessions stolen was the remote and the charging device (worth $50 and $15 + delivery). I emailed the companies customer service team and put forth our unfortunate experience and asked if they would be able to replace the items stolen from us. They promptly replied and were empathetic in their response and agreed to replace the items stolen, free of charge. Wonderful (and human) customer service from the company. Could not rate them any higher if I tried!

Never received our pemf mat. Was ordered as a gift with the estimated delivery date of 12/18/25. it is now 1/17/26. Item is still listed as "en route". Customer service only replies by email and provides zero actual help.

BEWARE. The BON CHARGE LED face mask I purchased has a known faulty battery and is now unusable. The company has admitted they were aware of this issue and that newer versions have a better battery, yet they refuse to repair or replace masks sold before the update.

I reported the problem during the warranty period but received no clear assistance. It was only after the warranty expired that they admitted the fault. Their solution was a 30% discount to buy a new mask, despite mine being just over a year old and in excellent condition.

This is very poor customer service for such an expensive product. I would not risk buying higher-value items from this company and will be choosing a more reputable brand in future.

Their return policy is honest in that it tells you that the shipping is at your expense. And, they did promptly refund my purchase upon receipt of their product.

BUT...they don't tell you until after you buy that you have to ship BACK TO AUSTRALIA. I received the item from their TX warehouse since I live in the US. But my $555 item cost me $147 to return. Unfair.

Customer service poor due to an extremely slow Xmas gift delivery item ordered mid November which arrived in the new year another product was purchased and now saying no refund.

I attempted to return my order using Bon Charge’s exchange portal, which offered an extra £90 credit to stay with the brand, as I wanted to purchase a different product I took this offer. However, their checkout logic is broken; instead of paying the £196 difference, the basket inflated the total to £391—making the "offer" significantly more expensive than just returning the item and purchasing as two separate transactions. When I raised this, customer service used "non-stackable discounts" as an excuse to effectively penalise me for exchanging.
Furthermore, it is not transparent that UK customers must pay expensive shipping fees to return items all the way to Australia. I am trying to spend more money with this company, yet their system and support are making it impossible. Poor transparency and flawed pricing logic.

This is ongoing as I am waiting for a reply to a further email.

Purchased an item - it is a year old. The red light face mask. The controller doesnt hold a charge. I used to be able to get two 30 mins sessions out of it and now I can barely get one 30 min session. Contacted customer service and they said "This means that the replacement controller we currently offer may not be compatible with your model.We sincerely apologise for any inconvenience caused and appreciate your understanding." No resolution. Just it MAY work but we arent even going to try and help. I have bought multiple items from this company and will no longer recommend or purchase from this company. They obviously don't stand behind their product.