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Blue Banana Reviews 

5,569
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 662 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, professional staff who make them feel comfortable and at ease. Many highlight the excellent piercing service, noting the clean environment, quick procedures, and overall positive experience. People also appreciate the great quality and wide selection of products, competitive prices, and fast, well-packaged delivery. However, some people were dissatisfied with piercing outcomes, mentioning issues like unhealed piercings, incorrect placement, or being told a piercing wasn't infected. A few others also felt that customer service was poor, citing rude staff, issues with billing for services, or items being out of stock.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their welcoming, helpful, and friendly... See more

Product

People report positive experiences with product, often praising the quality of items such as t-shirts,... See more

Service

Reviewers highlight positive aspects of service, with many praising the friendly and professional staff who... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of ordering and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied

Rated 5 out of 5 stars

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more

Company replied

Rated 5 out of 5 stars

Had an absolutely amazing time in your Plymouth store, Liam and the team are an asset to you, loving the fresh new look it’s easier to shop but but but what has happened to the music ?!? Bought some c... See more

Company replied

Rated 5 out of 5 stars

Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing... See more

Company replied



Company details

  1. #170 of 596 best companies in Clothing Shop
  2. #4 of 8 best companies in Body piercing shop
  3. #110 of 278 best companies in Fashion accessories shop
  4. #30 of 108 best companies in Hair product shop
  5. #16 of 37 best companies in Vintage Clothing Shop

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,569)

    617 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Very good

    Very good, came quick, really good

    12 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I had a great piercing experience with Myles

    I had a great piercing experience with Myles they were very friendly and knowledgeable, service was very quick and the cleanliness is always very high when I go here all the staff are very friendly especially the staff member with pink hair I didn't get their name but they were great would recommend

    21 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Very nice and welcoming

    Very nice and welcoming, I had Matt do my seconds on my ears and was patient and understanding.

    21 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Arrived on time and a quality product.

    Arrived on time and a quality product.

    5 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Excellent value

    Excellent value

    11 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Fantastic prices and fast delivery

    Fantastic prices and fast delivery

    4 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    ⭐️⭐️⭐️⭐️⭐️

    Like my previous order, everything as expected! :) The delivery was speedy and quality and value was excellent. I have recommended to others!😁

    9 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad to hear that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great service

    Grrat service.Easy to order and quick delivery. Also very easy to do an exchange for a different size

    2 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I came this morning with my two…

    I came this morning with my two daughters the cashiers were really helpful and polite I booked 2 helix piercings and when I went to the piercing section the piercer was really professional and amazing will definitely come back for the next one

    18 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Fantastic Experience

    The staff are so helpful and lovely in Reading great place to shop.

    2 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    Lost Item - No Help

    I would give them zero stars if that were possible - I am currently £180 out of pocket for a pair of New Rock boots that never actually arrived with me. Royal Mail tracking shows a picture of the floor and someone's fingertip - nothing else, so it proves absolutely nothing. Contacted Blue Banana right away and they were initially very responsive and told me they would open an investigation with Royal Mail which could take up to 4 working days to be completed. A week later and I have had no further updates from Blue Banana, they have now ignored two further emails from me trying to get an update and their customer service phone number just rings out (I tried it 6 times and the same thing each time). Looking through other reviews it seems like this is something of an MO for Blue Banana, which is quite frankly shocking. Never had an issue buying from in store, but will never order anything again online and would advise others not to place any high value orders online with them.

    10 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review. We're sorry to hear that you were dissatisfied with our customer service. We did our best to help you. Unfortunately Royal Mail is not always prompt with responding to their queries, but your order has now been refunded in full. We apologise for the inconvenience.
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Had angel fangs done today at the…

    Had angel fangs done today at the Birmingham store. I was made to feel very comfortable and at ease. The whole process from booking in to having the piercing was easy and the staff are welcoming and helpful.
    I would definitely recommend blue banana for piercings.

    15 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us. We hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great item, exactly as described. High quality

    Love the wide choice of items, ease of purchase and quality of items. T-shirt came quickly and was well-packaged and is of high quality. I will be ordering again.

    29 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us. We hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Amazing staff in Leeds piercing dept

    Amazing staff in Leeds piercing department

    I was a very nervous first time nose piercing person in January and I had such good experience

    Staff were fab

    Full of knowledge

    Caring and sensitive

    So I opted to go back

    This time I saw Grace and she was fab

    So …managers…take note please as.a big shout out to Grace in the Leeds store . …shd was so friendly and knowledgeable. I had the best chat with her and discussed future piercings so I’ll definitely be back.

    She was so nice and put me at ease instantly

    So knowledgeable and so so super friendly .

    Would always come back here for piercings as they are caring and know what they’re doing.

    13 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad to hear that you had a good experience with us. We hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Brill prices and rapid delivery.

    Brill prices and rapid delivery.
    Would definitely buy from this company again

    5 July 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us.

    We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Quick shipping

    Quick shipping, great prices, quality products!

    28 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us.

    We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Friendly staff

    Friendly staff, great service, cheaper than expected for a piercing, didn't feel rushed. A good selection of jewellery.

    27 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a good experience with us. We'd love to know which store you visited so that we can pass on your lovely feedback.

    We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Excellent

    Easy to order. Excellent service. Quick delivery. Great quality and a perfect fit.

    25 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    Absolutely appalled

    Absolutely appalled. Just got a tragus pierced this morning in Manchester by a girl whos name started with N, cant name it as it gets removed but(Multicoloured hair and double brow piercings) and the angle and placement is completely wrong. It’s practically on my face and the angle is nowhere close to perpendicular to the tissue. I went back and they tried to convince me that my anatomy was making it look skewed and then it was due to the jewellery and lastly that it needed to try healing. I didn’t feel welcome or comfortable. Not to mention how I was made feel when I went back (within 5 mins) to tell them about it. I left it in so that I could get a second opinion from a different piercer who took one look at it and apologised for the original piercer. The second place offer to re-do it properly for me for free and only charged me for the jewellery due to my experience in Blue banana. They did it perfectly and made me feel incredibly welcome and valid.

    Blue banana did offer 3 free piercings but I will not be using them as I do not trust them to even do a lobe. There are many better piercers within a 5 minute radius of this place therefore I strongly discourage you from coming here. Also if you do decide to go here, they will initially try to sell you 14k gold expensive options and say it’s the only choice and only after they will offer titanium. Will not be returning.

    11 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Emma,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 1-star experience in our Manchester store.

    We have passed on your review to the store manager for review.

    Kind regards,
    Blue Banana

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