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Blue Banana Reviews 

5,584
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the staff members are exceptionally welcoming, knowledgeable, and go out of their way to ensure people feel completely at ease throughout the entire appointment. Consumers also love the impressive selection of alternative items, noting that online orders arrive extremely quickly, securely packaged, and ready to enjoy. Some reviewers were not happy with customer service, mentioning unpleasant attitudes and dismissive behavior from staff members when attempting to resolve issues. A few individuals also experienced frustrating problems regarding piercing healing times, improper jewellery sizing, or receiving unhelpful advice about complications.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their welcoming, helpful, and professional nature during... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive quickly, are... See more

Service

Users describe positive interactions with service, highlighting friendly and professional staff who make... See more

Delivery service

Customers report widespread satisfaction and delight with the delivery service. Reviewers frequently... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I... See more

Company replied

Rated 5 out of 5 stars

I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was... See more

Company replied

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied



Company details

  1. #172 of 595 best companies in Clothing Shop
  2. #4 of 8 best companies in Body piercing shop
  3. #114 of 279 best companies in Fashion accessories shop
  4. #30 of 108 best companies in Hair product shop
  5. #16 of 36 best companies in Vintage Clothing Shop

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6k reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,584)

    632 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 1 out of 5 stars

    stay away no duty of care

    Yesterday my girlfriend came in for a belly piercing, we told them to check carefully around her belly button for potential scar tissue from a previous operation over a year and a half ago. They did not check carefully and in fact the first person to check out the area said it wouldn't be affected. We then went into the room with the piercer (who wasnt wearing the adequate scrubs) also failed to check the area. In fact he didnt even check it at all. So when preforming the piercing they were essentially piercing through scar tissue. This was extremely painful for my partner and caused more bleeding than usual for a piercing of that size. Also when the needle went through the scar tissue due to the fact of the piercer having to push the needle so hard to break the skin, he jabbed another area of the belly also.
    When i called him out and said perhaps they didnt do their job properly and check the area thorough enough, they just made up excuses on how ‘people have thicker tissue than others’
    Even if that was the case (it wasnt) he should still of been able to notice that prior to preforming the piercing if he actually bothered to check the area in the first place.

    Complete lack for duty of care from the piercer and the first person who looked.

    Piercer was a guy with a green mohawk (cant name or the review gets removed)

    7 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    We're sorry to hear that you had a poor experience with us. We take any negative review very seriously, especially when it concerns our customers' health and well-being. We have sent you a request for more information, which you can respond to via email. If you can let us know which store you experienced this at and any more details, we can investigate this further. We're always happy to help, and we would love to find an adequate solution for you.
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I was very happy with my experience

    I was in the store in Leeds yesterday. I was very happy with my experience. There was a bit of a wait, due to the one getting pierced before me, was a bit nervous, but the staff was very apologetic about it, and when i asked for water i got it. Grace pierced me, and explained everything very thoroughly. The place was clean and the tools came sterilized. My new piercing barely hurt then and now the day after. All in all recommend.

    7 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Good price

    Good price, quality item and fast deliveey

    21 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    got my thirds done today in Leeds and…

    got my thirds done today in Leeds and my peirced El was so lovely and talked me through the entire process and how to clean them. Grace was so nice too and another girl on reception defo recommend

    7 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're glad to hear that you had a good experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    gift voucher

    I asked if blue banana did gift vouchers on Sunday morning, had a reply within a couple of hours saying yes. So I bought one, and it came in the post 2 days later. Very quick service in my opinion. The gift voucher was a present for my granddaughter and I'm not sure if she has used it yet.

    27 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi, thank you so much for your review! We're so glad to hear that you had a good experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Super easy ordering

    Easy to order, quick delivery, good updates on delivery. Thankyou.

    26 June 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I wish I could give a higher rating!!

    I wish I could give a higher rating!!
    The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair) was fantastic! It was pretty tough going and she completely put my panicking self at ease throughout the entire experience. Very surgically clean room and I would recommend going here to anyone for anything piercing related! The other lovely ladies were also very friendly and helpful throughout our time in the shop. Thank you so much i hope you all see this at some point 🥰 GOLD STARS ALL AROUND!!! 🌟

    5 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Piercing

    Got an intimate part pierced yesterday, the piercer and the chaperone (I called him moral support) were so professional, hilarious, made me feel great about myself and played good tunes. Felt so comfortable and my piercing looks amazing. Thank you both for being wonderful ❤️

    4 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Really nice shop

    Really nice shop, came for my first piercing and the staff were really helpful. I think the managers name was Charis, she was very welcoming and kind. The staff assisted me with whatever I needed. Would recommend

    26 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely manager

    Lovely manager, the staff was so helpful in helping me find what I needed, really enjoyable experience

    1 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely staff who talked me through the…

    Lovely staff who talked me through the process and were extremely kind i would highly reccomend coming here for a piercing 💞

    3 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Kindest customer service I've received

    The staff were absolutely phenomenal & so lovely & attentive. We went in to change my partners tragus piercing after it fell out, Rose had it done painlessly and effortlessly in 5 minutes and was so lovely & careful. I ended up going back only a few hours later needing a helix change myself and found myself dealing with lovely Rose once more. The staff at the counter were just as understanding as the first time and I really enjoyed my experience. I'm considering getting another piercing just to visit again. I would absolutely recommend this store just solely for the customer service alone. Thanks girls!

    3 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 2 out of 5 stars

    Piercing gone wrong!

    I got my tongue pierced and noticed it was wonky and quite far back, i went back a few days later and asked them to take it out and for a refund. Jamie who took my piercing out was lovely with me, he was really understanding and put my choices as priority in taking it out. however when speaking to his manager they refused to give me a refund nor store credit and only offered a re-pierce however after telling me that is was wonky due to my anatomy therefore i didn’t want a re-pierce. they ended up offering me a piercing voucher for another piercing however this is upsetting as i don’t want another piercing. the piercing as a whole was excellent but the way they handled their mistake was not okay.

    2 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Lydia,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 2-star experience in our Sheffield store.

    We have now passed this on to the store and area manager for review.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Ally was super great

    Ally was super great, did a lovely job

    2 July 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 1 out of 5 stars

    Very Bad my daughter got peirced and it…

    Very Bad my daughter got peirced and it wouldnt heal. They told us to come back and they would repeirce it and i refused as it didnt work first time. Went to another peircing shop they said they should of never peirced my daughters belly button as she didnt have to right fit belly button now she will be scared for life😔😒

    30 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Jade,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 1-star experience in our Bristol store.

    Please respond to the Find Reviewer Request so that we can investigate this matter further.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Tiegan & Harriet are tha Bomb 💣 🖤✨️

    Hii
    This place is Sooo warm lovely kind helpful and reassuring.
    Tiegan and Maisie were lovely upstairs.
    Tiegan helped me to choose suitable jewellery.
    And Harriet downstairs doing my front helix piercing and a bunch of fittings was Such a lovely cool chill funny person to get pierced with. Great for anyone that feels nervous about it.. and is also SOOO CLEAN and professional down there. Honestly it looks more hospital than the hospital!
    I cannot recommend this place or the staff more! 🌟🌟🌟🌟🌟
    Please adopt me p/t . Thank yooou 👍🏻

    26 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Bristol- Horsefair branch

    I attended the Bristol branch and found the staff to be warm, helpful and extremely professional on how they approached me with any concerns or questions I presented to them. Would highly recommend this company.

    16 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Great shop!

    Nice location, lovely staff. Got a really nice belt here and would highly recommend this shop!

    23 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I love this store

    I love this store, the staff are always welcoming and incredibly helpful and supportive!

    29 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    They were all very welcoming and Hannah…

    They were all very welcoming and Hannah was very nice and calming during the piercing

    29 June 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

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